Intelligent Management Inc.

MAY 9, 2024

Every Sunday we have posted a picture of one of Goldratt’s books with a mini review. Today’s blog post gathers together our reviews of Goldratt’s book that are at the core of our Decalogue methodology. This book imposes on the reader a level of intellectual commitment that very few are willing to make.

Manufacturing 69

Manufacturing Design Management Sales 69

The Global Small Business Blog

JANUARY 6, 2023

©iStock/Oleksandr Siedov James M. Lindsay, Council on Foreign Relations, "My sense is that China has consciously decided over the last decade or so, to try to use media power to influence politics in other countries. Can you tell me a little bit about what China has been doing, and why it's pursuing these efforts?"

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Intelligent Management Inc.

OCTOBER 11, 2023

Our new book is finally available See: ‘ From Silos to Network: A New Kind of Science for Management’ published by Springer This post was written by the Founder of Intelligent Management, Dr. Domenico Lepore Was this book really needed? Let me tell you: writing a book is complicated.

Design 64

Design Management Software 64

Simplr

DECEMBER 8, 2021

And that’s where our newly published book Experience is Everything comes in. BUY THE BOOK. Moreover, the CX experts featured in our book share their real stories of success and missteps so that readers, too, can deliver exceptional experiences that win the hearts, minds, and wallets of the NOW Customer. GET THE BOOK.

Flexibility 98

Flexibility Jobbing Customer Service Marketing 98

NoonDalton

OCTOBER 14, 2024

Whether it’s maintaining cash flow, ensuring tax compliance, or generating financial reports, how you manage your books can make or break your company’s success. Accurate bookkeeping is critical to the health and sustainability of any business. Each approach offers unique benefits and challenges.

Outsourcing 52

Outsourcing Reduced Overhead Cybersecurity Collaborations 52

McKinsey and Company

OCTOBER 20, 2022

M&A deals with closed-book players can help insurers continue to create value. The COVID-19 pandemic has exacerbated challenges for insurers in continental Europe.

Insurance 73

Insurance Risk Management Risk Management Management 73

The Global Small Business Blog

SEPTEMBER 19, 2024

If you haven't read this book (pictured – and a book I [Laurel Delaney] authored), do it now, because it provides international expansion strategies and tips that help individuals go from thinking about going global to creating, running and maintaining a successful global business. Here are three keys to getting this right.

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Marketing 212

The Global Small Business Blog

APRIL 1, 2022

©iStock/vchal Oh, the problems we face lately. Take Glo, a startup that makes novelty items — plastic cubes that light up when dropped in water.

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Perficient Digital Transformation

JUNE 6, 2023

One for the history books.” Kevin Walters , Senior Technical Consultant “What an incredible fight! Go Minotaur Go!” Patrick Bindy , Software Developer “Couldn’t have scripted a better fight. Cole D’Alfonso , Technical Consultant “That was fun to watch.”

Collaborations 59

Collaborations Software Management 59

The Global Small Business Blog

SEPTEMBER 5, 2024

©iStock/Wirestock John Yunker – web globalization geek at Byte Level Research and also a prolific author of books, plays and short stories – always does his thorough research and has the answer to the question: What is the world's most multilingual website?

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Research Management 257

Globalization Partners

SEPTEMBER 3, 2024

As companies seek workforce opportunities beyond domestic borders, the responsibilities of today’s Chief Financial Officer are evolving rapidly.

Global Hiring 52

Global Hiring Management 52

Groove Technology

OCTOBER 31, 2024

According to Phocuswright, GDS platforms still account for over 60% of all airline bookings, underscoring their continued importance. Look for teams that can create flexible and modular systems capable of managing complex travel bookings and integrations with multiple service providers.

Software 130

Software Right-Sizing Offshoring Nearshoring 130

McKinsey and Company

AUGUST 8, 2022

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win.

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Intelligent Management Inc.

NOVEMBER 17, 2024

He was invited by Rob Park to a conversation with the Profound book club. Rob mentioned that he first heard about Domenico’s book ‘Deming & Goldratt: The Decalogue’ when Domenico was interviewed in John Willis’s Profound Podcast. Most people read ‘The Goal’ first but someone gave me the most fundamental book Goldratt wrote.

Management 52

Management Design Research Out-Tasking 52

Intelligent Sourcing

OCTOBER 21, 2024

Mark Hillary’s new book has just been published and this time he is exploring how companies sell to each other in the 2020s – this is intelligent sourcing! The book […] The post What Is The Value Of Social Sales In B2B Today? appeared first on Intelligent Sourcing.

Sales 98

Sales Sourcing 98

Forrester Digital Transformation

JANUARY 13, 2022

Recurring Revenue Models Amplify The Already Urgent Need For A Strong Start A dollar booked in January is worth exponentially more in revenue than a dollar booked in December. This is particularly true for businesses with a subscription/recurring revenue model.

Sales 246

Sales 246

The Global Small Business Blog

MARCH 15, 2024

The company released short clips showcasing vivid, seemingly realistic videos, including woolly mammoths trekking across a snowy field, ocean waves crashing against a cliff’s shoreline and people doing everyday things like reading a book or walking down a city street. You heard it here second. The Wall Street Journal reported it first.

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Magellan Solutions

MARCH 23, 2017

These four advantages show that booking a flight through a call center is ideal for customers too. Shorter hold times due to a larger pool of reservation agents. Booking a flight through a call center ensures you a pleasant flight reservations experience. This results in increased frustration for customers.

Call Center 53

Call Center Out-Tasking Customer Service Outsourcing 53

Magellan Solutions

JUNE 25, 2019

We are saying that both live answering services and taxi-booking companies are a thing now because of the emergence of the Internet. With that settled, let us now define what a taxi booking company does. How would it be like if a live chat answering service is integrated into the taxi booking service system?

Service 40

Service Customer Service Business Process Outsourcing Call Center 40

Forrester Digital Transformation

NOVEMBER 18, 2021

In his upcoming book “Winning On Purpose” and his co-authors Darci Darnell and Maureen Burns introduce a new metric: Earned Growth. They previewed the book and their idea in a recent HBR article. Fred Reichheld, one of the creators of Net Promoter Score (NPS), has done it again.

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The Global Small Business Blog

JUNE 4, 2022

With freedom, books, flowers and the moon, who could not be happy." – Oscar Wilde and the photo is of a Little Free Library. ©2022 Laurel J, Delaney. All rights reserved.

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The Global Small Business Blog

JANUARY 26, 2024

The article explores Slobodian’s latest book, “ Crack-Up Capitalism: Market Radicals and the Dream of a World Without Democracy ,” challenging the prevailing narrative of free trade’s success.

Marketing 186

Marketing 186

The Global Small Business Blog

APRIL 22, 2024

©iStock/Pakin Jarerndee What's affecting me, my clients, my colleagues and other global small business owners: Books, reports, and articles that discuss trends in globalization. The KOF Globalization Index measures the economic, social and political dimensions of globalization.

Finance 169

Finance 169

Perillion

OCTOBER 28, 2021

Savvy sustainability professionals know that the field of sustainability (and climate change in particular) is always evolving.

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Forrester Digital Transformation

JANUARY 21, 2022

If there was a book, movie, or a Netflix series on the US healthcare industry today it would aptly start with the Charles Dickens quote: “It was the best of times…” “COVID was an accelerator for us,” according to the SVP & CIO of Sentara Healthcare. Since the start of the pandemic, the transformation and […].

Healthcare 235

Healthcare 235

Intelligent Management Inc.

AUGUST 30, 2024

Why do we bother with books? Without books, our lives are clamped and constricted to what we see around us. Many books are not worth our time, but good books educate, entertain, inform, influence and shape us. Sometimes, a single book can change our life. It’s hard to write a book. It’s hard to write a book.

Banking 64

Banking Research Jobbing Management 64

Raya Contact Center

JULY 17, 2024

Their bot, BlueBot, helps customers with booking, providing flight information, and even packing tips. 2 Virtual Reality (VR) and Augmented Reality (AR) VR and AR are being utilized to give customers immersive experiences before they even book their trips. This innovation significantly reduces boarding times and enhances security.

Reduced Costs 81

Reduced Costs Analytics Customer Support Efficiency 81

The Global Small Business Blog

APRIL 18, 2022

14 best books of the year according to BBC culture critics. ©iStock/romrodinka What's affecting me, my clients, my colleagues and other global small business owners: The cotton-tailed creature that leaves us chocolate and eggs ( Easter ) has a longer tale. How Easter became a holiday of symbolism.

Retail 148

Retail 148

The Global Small Business Blog

JANUARY 5, 2022

Delaney wrote the best-selling book on this topic. It should be noted that contributors pay a fee for membership. For more information on what you should or shouldn't be doing relative to taking a business global, please visit: Exporting Guide.

Marketing 200

Marketing 200

The Global Small Business Blog

JUNE 8, 2022

To that end, Reti organizes events centered around books, food, and art, not just for staff but for locals; it held 14 such events in 2021. ©iStock/time99lek “It’s not just about being comfortable, but about creating a sense of community,” Bruno Paneghini, CEO and president of B Corp Reti , explains in Italian, via a translator.

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Groove Technology

DECEMBER 16, 2021

Because the salon was planning to expand its branches, a booking app was necessary to easily control the daily number of customers. The salon asked Groove Technology to create an easy-to-use booking app with black and white as their main theme colors. Technologies. React Native, Shopify, Node.JS, MongoDB.

E-Commerce 130

E-Commerce Service 130

The Global Small Business Blog

SEPTEMBER 22, 2022

Oh, and check out his books – truly an international scholar on this topic. “Culture” is how we call these unwritten rules about how to be a good member of the group. To know more about Hofstede , see his biography. Better yet, see the online exhibition about his life and work.

Collaborations 202

Collaborations 202

Redial

NOVEMBER 11, 2022

If a traveler encounters a website or app that isn’t accessible with a screen reader, or if a particular flight booking system isn’t compatible with screen readers or screen magnification software , it can make the entire process much more difficult and stressful.

Flexibility 130

Flexibility Accounting Software Marketing 130

The Global Small Business Blog

NOVEMBER 21, 2022

Bennett's book The Light in the Heart Five ways to accept gratitude. Why gratitude matters in our world. Quote of the week: "Always remember people who have helped you along the way, and don't forget to lift someone up." – words from Roy T. Nine ways to feel truly grateful for Thanksgiving. Why be grateful?

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The Global Small Business Blog

JANUARY 18, 2022

©iStock/BRO Vector Countless documentaries, books, podcasts and academic endeavors have tried to determine whether service work in global communities truly serves those whom it is meant to serve. The history of global development is complicated, and the ways in which it has evolved are complex.

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Service 193

Forrester Digital Transformation

NOVEMBER 17, 2022

Analyst 1-on-1s provide delegates with the opportunity to book a discussion with an analyst on a specific topic or get deeper insight on a particular piece of research. One of the most popular attractions at Forrester’s B2B Summit EMEA is the Analyst 1-on-1s.

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Marketing Research 130