Remove Book Remove Collaborations Remove Contact Center Outsourcing
article thumbnail

Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

If they can demonstrate that you’ll have access to senior leadership throughout the life of the contract, well, that’s a bright green flag in our books. Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business? The references they provide should back this up.

article thumbnail

The True Cost of Losing a Customer

Blue Ocean

In addition, we collaborated closely with our clients warehouse and logistics partners to ensure we were aligned in overcoming any obstacles that impacted on-time deliveries and feeding data upstream to prevent future delivery delays. Book an appointment today. Are you ready to protect yourself against this expense?

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

If they can demonstrate that you’ll have access to senior leadership throughout the life of the contract, well, that’s a bright green flag in our books. Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business? The references they provide should back this up.

article thumbnail

Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. The site visit is one of the most important first steps in making an informed outsourcing decision.

article thumbnail

Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. The site visit is one of the most important first steps in making an informed outsourcing decision.

article thumbnail

The True Cost of Losing a Customer

Blue Ocean

In addition, we collaborated closely with our client’s warehouse and logistics partners to ensure we were aligned in overcoming any obstacles that impacted on-time deliveries and feeding data upstream to prevent future delivery delays. Book an appointment today. Are you ready to protect yourself against this expense?