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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Reservation and booking.

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The True Cost of Losing a Customer

Blue Ocean

Book an appointment today. From a ruined reputation to a lost lifetime of sales to a never-ending cycle of replacing old customers, the cost is considerable. Are you ready to protect yourself against this expense? Wed love to chat with you about building a better customer experience.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

If they can demonstrate that you’ll have access to senior leadership throughout the life of the contract, well, that’s a bright green flag in our books. If your potential partner is bringing operational and strategic leaders (not just the folks involved in sales) to the pitch/presentation, that’s a green flag.

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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

Let’s chat more about your outsourcing requirements. Book an appointment here. The post ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts appeared first on Blue Ocean. (And in case you’re wondering: Blue Ocean achieved a Silver rating with Ecovadis and a B rating with Supplier Assurance.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

If they can demonstrate that you’ll have access to senior leadership throughout the life of the contract, well, that’s a bright green flag in our books. If your potential partner is bringing operational and strategic leaders (not just the folks involved in sales) to the pitch/presentation, that’s a green flag.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

The site visit is one of the most important first steps in making an informed outsourcing decision. Take the first step and book an appointment to chat today. The post Top 10 Things to Assess on Your Contact Center Vendor Site Visit appeared first on Blue Ocean. Ready for a trip?

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

The site visit is one of the most important first steps in making an informed outsourcing decision. Take the first step and book an appointment to chat today. The post Top 10 Things to Assess on Your Contact Center Vendor Site Visit appeared first on Blue Ocean. Ready for a trip?