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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Reservation and booking. How Outsourcing Helps Your Business.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. If you’ve taken part in an outsourced customer care procurement process, either as a bidder or as a buyer, we’d lay money on the fact that you’ve got some horror stories to tell. That’s where the magic happens.

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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? Let’s chat more about your outsourcing requirements. Book an appointment here. We’re focused on raising those scores to Gold and A within the next 18 months.)

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

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The True Cost of Losing a Customer

Blue Ocean

Book an appointment today. From a ruined reputation to a lost lifetime of sales to a never-ending cycle of replacing old customers, the cost is considerable. Are you ready to protect yourself against this expense? Wed love to chat with you about building a better customer experience.