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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Defective products.

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The True Cost of Losing a Customer

Blue Ocean

Its worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep. This is an example of a company that understands how important it is to deliver outstanding service to existing customers.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives. They want to workshop risk-reward models with you.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

A partner who takes the time to delve into the intricacies of your unique business goals, KPIs, and customer expectations is one that is committed to delivering not just a service, but a tailored solution that aligns seamlessly with your overarching objectives. They want to workshop risk-reward models with you.

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ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

Blue Ocean

Let’s chat more about your outsourcing requirements. Book an appointment here. The post ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts appeared first on Blue Ocean. (And in case you’re wondering: Blue Ocean achieved a Silver rating with Ecovadis and a B rating with Supplier Assurance.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

During your site visit, you can assess for yourself how the center handles the delicate balance of driving productivity and efficiency to meet your grade of service goals while also considering the human impact of those business decisions on the frontline agents. Take the first step and book an appointment to chat today.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

During your site visit, you can assess for yourself how the center handles the delicate balance of driving productivity and efficiency to meet your grade of service goals while also considering the human impact of those business decisions on the frontline agents. Take the first step and book an appointment to chat today.