Influx

MARCH 7, 2025

Book a CX AI consultation here. Influx builds ethical 24/7, near-shore global customer support teams. Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support.

Customer Support 52

Customer Support Automation Analytics Customer Service 52

Magellan Solutions

JUNE 15, 2021

How can Outsource Customer Support Services fill Value Chain gaps? Here’s a reminder: Successful businesses create value with each transaction by satisfying customer and shareholder needs. How can they penetrate the market if they cannot keep customers feeling confident and secure enough to remain loyal?

Customer Support 52

Customer Support Outsourcing Service Sales 52

Everest Group

JANUARY 22, 2024

Customers can ask the AI for recommendations on destinations, accommodations, and transportation as if it were a human travel agent.

Management 162

Management Regulations Sales Banking 162

Influx

MARCH 7, 2025

Book a CX AI consultation here. Influx builds ethical 24/7, near-shore global customer support teams. Make your support operations fast, flexible, and ready for anything with experienced, 24/7 support teams working on demand. See how brands work with Influx to deliver exceptional customer support.

Customer Support 52

Customer Support E-Commerce Automation Customer Service 52

31 West

JUNE 9, 2018

We all know that it can be tedious and expensive to expand your customer support. Firms like 31West will handle all your customer support needs and keep your customers coming back for more. These are few of the business functions which are commonly outsourced: Accounting & Book-keeping. Book-keeping.

Outsourcing 130

Outsourcing Content Writing Nearshoring Offshoring 130

TTEC

MAY 9, 2023

Key takeaways: 90% of travelers use travel review sites at least some of the time before booking travel. AI and other fraud threatens the trust these reviews provide.

Customer Support 93

Customer Support 93

Raya Contact Center

JULY 17, 2024

1 AI and Chatbots AI and chatbots have become indispensable in the travel sector, offering 24/7 customer support and personalized service. One great example is how KLM Airlines has integrated AI-driven chatbots into their customer service strategy. This innovation significantly reduces boarding times and enhances security.

Reduced Costs 81

Reduced Costs Analytics Customer Support Efficiency 81

Raya Contact Center

JULY 31, 2022

Chatbots have become an inevitable part of a customer’s journey, especially for born-digital companies as more people expect high responsiveness, more personalization, and customization. The money, time, and effort your customer support and operations team will save is significant. Book a Free Consultation!

Outsourcing Professionals 98

Outsourcing Professionals Outsourcing Customer Support Jobbing 98

31 West

MARCH 28, 2023

You get Bookings, SharePoint, Tell Me, Microsoft Teams, Share Calendars, Planner, etc. Customer Support Office 365 and Workspace offer 24/7 support services to their subscribers. You get the phone and live chat support in both. Google offers customer support service in 14 languages and self-help knowledgebase.

Collaborations 130

Collaborations Software Customer Support Jobbing 130

Raya Contact Center

FEBRUARY 23, 2025

About IAOP IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Book a Free Consultation!

Outsourcing 56

Outsourcing Global Outsourcing Outsourcing Professionals Business Process Outsourcing 56

31 West

FEBRUARY 20, 2023

We will be comparing ServiceNow and SysAid based on factors like deployment, ease of use, pricing, integrations, and customer support, among others. Its product range is divided per IT, Employee, Customer, and Creator workflows. You can visit the product documentation page available under the Customer Support category.

Right-Sizing 130

Right-Sizing Customer Service Customer Support Sales 130

Magellan Solutions

OCTOBER 8, 2015

The primary goal of cruise companies is to give customers a one-of-a-kind experience –but most companies neglect an important part of this. That one-of-a-kind experience should start not when the customers take their first step on the ship, but at the moment they book a reservation or make inquiries about the offered cruises.

Call Center 61

Call Center Offshoring Sales Customer Support 61

31 West

JUNE 30, 2022

Certify provides a great user experience and award-winning customer support. Besides, you can integrate Zoho Book with your existing accounting processes. Zoho Expense is easy to use, and they provide a great user interface and customer service. Rydoo provides a great user experience and customer support.

Management 130

Management Finance Customer Support Software 130

Raya Contact Center

OCTOBER 20, 2022

The British Council has been a partner for more than 6 years and serving their customers in the MENA region with young students and graduates in UAE, Oman, and Qatar wanting to self-develop and learn has been fulfilling. Book a Free Consultation! Download Our Case Study. Field is required! Field is required!

Sales 76

Sales Customer Support Flexibility Marketing 76

Raya Contact Center

AUGUST 17, 2022

Innovation, a new way to shop, and most importantly excellent customer support will give you an edge. You need to adapt to new technologies and customer support platforms that will make your connection with customers stronger and your CX better. Book a Free Consultation! Being agile is key. Title Mr. Ms.

Customer Support 98

Customer Support Marketing Management Service 98

31 West

DECEMBER 5, 2022

The team also offers technical support for user issues and queries. Inside this realm of IT support, you may have come across several terms like help desk, IT service desk outsourcing , incident management, and customer support, among others. These terms are often used interchangeably as well.

Management 130

Management Service Customer Support Accounting 130

The Scalers

AUGUST 9, 2023

Thanks to the digital transformation in the travel industry from the early 2000s until today, anyone can book tickets and accommodation online in just a few clicks. 5 Ways To Drive Digital Acceleration Don’t get left behind in the shift to digital business Communication: Mobile apps for bookings, reservations, and real-time updates.

Analytics 88

Analytics Marketing Engineering Sales 88

Planergy Software

MARCH 24, 2025

Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. And make sure customer support is responsive so that if you do run into issues, you can get them solved quickly. You must book a demo to learn more.

Accounting 52

Accounting Software Payroll Administrative 52

Raya Contact Center

MARCH 20, 2023

About IAOP IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Book a Free Consultation!

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Raya Contact Center

MARCH 21, 2023

About IAOP IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Book a Free Consultation!

Outsourcing 98

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 98

Planergy Software

SEPTEMBER 20, 2023

Clients and results More Customers We saved more than $1 million on our spend in the first year and just recently identified an opportunity to save about $10,000 every month on recurring expenses with Planergy. Between booking flights, finding accommodations, and managing expenses, it’s easy to feel overwhelmed.

Management 52

Management Right-Sizing Software Finance 52

Magellan Solutions

MARCH 16, 2016

Here are some of the inbound customer services you can outsource to the Philippines: Mobile App Customer Support. Customer Service (Product). Interactive Voice Response Support (IVR). Interactive Voice Response Support (IVR). Overflow and After-hours Support. Technical Support. Billing Inquiry.

Customer Service 61

Customer Service Outsourcing Service Call Center 61

Magellan Solutions

JULY 5, 2021

Outsource customer service Philippines caters to businesses worldwide from industry players to SMEs and startups. Customer support outsourcing in the country is among the top services offered by its BPO industry. Voice services cemented the Philippines customer service outsourcing in the global outsourcing industry.

Customer Service 52

Customer Service Outsourcing Service Customer Support 52

IBM Services

FEBRUARY 12, 2024

They were more directly responsible for offering memorable experiences and providing customer support. And thanks to online metrics, specific customer feedback, and data analytics, these retailers had more information about their customers than ever before. Increasingly organizations expanded what they offered.

E-Commerce 99

E-Commerce Retail Manufacturing Analytics 99

Magellan Solutions

FEBRUARY 14, 2024

Appointment Scheduling and Reminder Services Specialized offshore teams can handle high volumes of appointment bookings, cancellations, rescheduling requests, and reminders via calls, texts, emails, and apps. This improves access and efficiency. The partnership enabled Cigna to scale its operations and reduce costs while maintaining quality.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Magellan Solutions

MARCH 7, 2017

As a business owner, it’s easy to think that you can do it all, from hiring and balancing the books to providing call center services and marketing the product. With customer expectations at an all time high, you can’t afford to give slipshod customer support. It can compromise service quality and stall business growth.

Call Center 58

Call Center Service Right-Sizing Outsourcing 58

Influx

AUGUST 10, 2022

When you’re looking to close more deals and book more calls . When you want to improve customer experience . As you can see, there are plenty of reasons why outsourced support is in the cards for your business. We prioritize recruiting top-notch customer experience agents. When you want to scale and flex your operation.

Outsourcing 92

Outsourcing Customer Support Sales Flexibility 92

NoonDalton

NOVEMBER 1, 2021

Not only will you need new ways to manage personnel schedules, juggle more intricate books, and ensure that your store is always fully stocked and ready for clients, but you’ll also need to teach all of the additional team members that come with expansion. See our professional BPO services here, including: Sales Support.

Right-Sizing 98

Right-Sizing BPO Jobbing Out-Tasking 98

Raya Contact Center

FEBRUARY 21, 2024

About IAOP IAOP established in 2005, is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Book a Free Consultation!

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75

Magellan Solutions

JUNE 17, 2022

The problem is that hotel and hostel owners sacrifice a profit margin whenever middlemen are involved for bookings and reservations. It’s the same as hiring out a contact center for the specific tasks of handling customer calls, managing bookings, providing information about rooms or the immediate area, and clarifying hotel policies.

Service 40

Service Out-Tasking Call Center Outsourcing 40

Magellan Solutions

SEPTEMBER 17, 2015

The problem is that hotel and hostel owners sacrifice a profit margin whenever middlemen are involved for bookings and reservations. It’s the same as hiring out a contact center for the specific tasks of handling customer calls, managing bookings, providing information about rooms or the immediate area, and clarifying hotel policies.

Service 40

Service Out-Tasking Call Center Outsourcing 40

Invedus

MARCH 13, 2023

Zoho Books Zoho Books is an easy-to-use accounting software which makes it perfect for the use of businesses of all sizes. With Zoho Books, you can manage your accounts, invoicing, and inventory all in one place. At what hour can I contact your customer support? Ask the right questions. Is your API secure?

Accounting 52

Accounting Software Right-Sizing Banking 52

Magellan Solutions

APRIL 25, 2023

24/7 availability to answer customer calls Answering service agents are available to answer customer calls even if your business hours are already closed. Hence, you can’t miss all important phone calls, especially product or service inquiries, and bookings.

Service 93

Service Offshoring Customer Service BPO 93

Raya Contact Center

JULY 17, 2024

Let’s take a deep dive into the latest technologies that are transforming customer experience travel , with real-world examples of brands that are leading the charge. 1 AI and Chatbots AI and chatbots have become indispensable in the travel sector, offering 24/7 customer support and personalized service.

Reduced Costs 40

Reduced Costs Analytics Customer Support Efficiency 40

Blue Ocean

DECEMBER 15, 2022

After starting a blog dedicated to customer support in the realm of video games and helping several startups with CX issues, Tony soon found himself sought after for his specialized talents. It’s been such a driving force in his life that he’s even writing a book on the subject!

Customer Support 52

Customer Support 52

Magellan Solutions

SEPTEMBER 29, 2023

Enhancing customer satisfaction includes the following: Resolving issues promptly Offering personalized solutions Demonstrating genuine customer care As satisfaction levels increase, customer loyalty and advocacy also rise. Aside from being repeat buyers, loyal customers refer your business to others.

Service 52

Service Customer Support Outsourcing Professional Outsourcing 52

Balbelforce

JUNE 1, 2022

This can cut support costs, as it can be a waste of resources to have highly trained experts answering basic customer queries. Bookings and appointment setting. Inbound call centers often handle booking or appointment requests. Businesses that rely on appointments or bookings (e.g., Crisis management.

Call Center 52

Call Center Outsourcing Service Accounting 52