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The methodology gained prominence with the publication of a 1990 article in the Harvard Business Review, “Reengineering Work: Don’t Automate, Obliterate,” by Michael Hammer, and the 1993 book by Hammer and James Champy, Reengineering the Corporation. In all, agents’ pre-and-post-call workloads were reduced by 30%.
It is possible to improve efficiency and reduce costs by automating routine tasks such as entering information, processing invoices, and creating reports. Such efficiency reduces operatingcosts and the labor requirement , making more resources available for other important projects. Equally important is the reduction of errors.
Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend. This streamlined approach can lead to lower operatingcosts, increased profit margins, and more competitive customer pricing. Book a Live Demo 2.
Book a Live Demo. For example, while hyperautomation can help you reduce operationalcosts, it can also create risks, ranging from brand and compliance risks to the cost of errors. Inventorymanagement. Book a Live Demo. Cristian Maradiaga. King Ocean. Enrollment and eligibility. Report Automation.
Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. Managing these suppliers isnt just about making purchases; it ensures smooth operations, cost savings, and quality education.
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