Magellan Solutions

AUGUST 12, 2021

How BPO Philippines improve this metric for SMEs. BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . For SMEs and whatever industry you are in, NPS is critical for your operations, tactical, and strategic aspects of your business management. .

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Magellan Solutions

MAY 6, 2024

Business Process Outsourcing (BPO) BPO is one of the most well-established and widely adopted types of outsourcing. This method lets you hand off specific business tasks to an outside company so you can keep doing what you do best. Regarding outsourcing, the IT and telecommunications industries stand out above the rest.

Outsourcing 97

Outsourcing Offshoring Nearshoring Human Resources 97

Magellan Solutions

MARCH 26, 2024

That’s when the best BPO companies come to the rescue! For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services.

Customer Service 52

Customer Service BPO Service Nearshoring 52

Magellan Solutions

JULY 7, 2021

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? Now, the question is: Why is outsourcing so attractive to businesses and entrepreneurs? Location and economy directly affects BPO pricing. Is it true? But let us arm ourselves with some basic facts. Outsourcing objectives.

BPO 52

BPO Jobbing Call Center Business Process Outsourcing 52

Magellan Solutions

SEPTEMBER 22, 2021

Cold outreach is conducting research on the businesses that might benefit the most from your offering. If you offer commercial ovens, do some research on restaurants that would benefit from your product and then contact them through email. Contact us if you want to see a difference in your business. . TALK TO US!

Service 98

Service Sales Outsourcing Call Center 98

Magellan Solutions

APRIL 25, 2023

Ability to handle large call volumes A business process outsourcing (BPO) company with free answering services leaves the impression that it has state-of-the-art equipment and manpower to handle large call volumes. Your answers to these questions can help you identify your business goals and the answering services you need.

Service 93

Service Offshoring Customer Service BPO 93

Magellan Solutions

MARCH 29, 2018

Most BPO companies in the Philippines are customer service call centers that can handle basic to complex services such as help desk and order taking. It is an integral part of any business because it opens several opportunities to generate more sales (for both B2C and B2B) and develop partnerships (B2B). Personal Network.

Call Center 17

Call Center BPO Engineering Outsourcing 17

Magellan Solutions

MARCH 13, 2024

They turned to an innovative startup in Ukraine regarding advanced research and development for home security systems. Magellan Solutions’ Business Development Director, Henry Parungao, emphasizes the importance of customizing strategies for small-medium enterprises (SMEs), particularly with offshoring and outsourcing.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

AUGUST 2, 2021

Telemarketing Philippines is obviously making a conscious effort to eradicate common misconceptions when outsourcing to a BPO company. Around 68% of businesses in the US outsourced their functions to an offshore company like telemarketing Philippines. We will also discuss how BPO companies work out these misconceptions.

Call Center 52

Call Center BPO Sales Outsourcing 52

NoonDalton

FEBRUARY 20, 2023

Focus your attention on business development: Expand your enterprise rather than merely paying for it. Increase business flexibility and risk-free expansion: With time zone differentials, you may now have your business managed for up to 24 hours. Complete market research, enlarge your selection of goods and services.

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Outsourcing Offshoring Sales Manufacturing 98

Magellan Solutions

MAY 27, 2021

In a research report by PEGA , they found out that 59% of customers agree that speed in resolving issues is the most important aspect of customer service. . In fact, business leaders (46%) and employees (53%) also agree that companies should focus on quick resolutions and fast response to problems. BPOs and businesses do not want that.

Call Center 52

Call Center Service BPO Customer Service 52

Magellan Solutions

MAY 30, 2021

77% of prospective purchasers already did their research before talking with an agent. As mentioned, customers would like to research the product first before calling the company. They can easily make a decision if someone is guiding them throughout their research. It’s true that Indian BPO offers cheaper service.

Sales 52

Sales Outsourcing Call Center BPO 52

Magellan Solutions

JANUARY 22, 2024

Outsourced IT services include managed IT, software development, cloud computing, data science, and web/mobile development. Business Process Outsourcing (BPO) BPO expands beyond manufacturing to other industries. Business functions are outsourced to vendors through BPO.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

JULY 28, 2021

BPO Companies Trained Filipino Telemarketers to Listen Before Pitching the Product. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. Besides that, your BPO partner can also work on a script for leaving voicemails. Market Research. Lead Generation Philippines.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

JUNE 1, 2021

Nearly 80% of adults 18 and older and 93% of teens in the US use the internet based on this Illinois Library research paper. The research notes that: . What does it mean for Non-voice BPO? That is the reason why BPOs are starting to offer 24/7 email support to stay connected with customers. It is the future of BPO.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

SourceFit

FEBRUARY 26, 2013

A sovereign upgrade to investment grade could come earlier than our prediction of 2014 if infrastructure and investment growth outperform expectations,” Standard Chartered research analysts Jeff Ng and David Mann said in an interview published in Malaya. . The construction sector is booming as new businesses develop.

Business Process Outsourcing 40

Business Process Outsourcing Banking Retail BPO 40

Magellan Solutions

JULY 11, 2021

Aside from telemarketing Philippines outbound call center service, Magellan Solutions could provide several BPO services like inbound call center and back-office support. CONS: Their specialization in SEO marketing and CRM development makes it hard for them to provide other BPO services. Market Research. Konnektors.

Call Center 52

Call Center BPO Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 23, 2021

Let’s take a look at why many businesses trust telemarketing Philippines to work and nurture their prospect clients. Telemarketing Philippines is one of the most misunderstood processes in the whole BPO industry. . Most of Filipino BPO companies have a technique of targeting audiences and calling those warm leads. .

Call Center 52

Call Center BPO Outsourcing Sourcing 52

Magellan Solutions

JUNE 12, 2021

A business with a 10% market share or below has an expected return of investment (ROI) of about 9%. Meanwhile, there’s an expected ROI of 30% for businesses with more than 40% market share. BPO companies have different business models to run your business smoothly. . Lack of Knowledge About Information Technology.

Service 52

Service BPO Human Resources Data Entry 52

Magellan Solutions

APRIL 9, 2024

As Henry Parungao, Business Development Director at Magellan Solutions, points out, “Magellan Solutions focuses on understanding SME needs and being adaptable rather than trailblazing new markets, aiming to capture the largest share of current demand.” Magellan Solutions - Call Center | BPO | KPO | Outsourcing

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Outsourcing Out-Tasking Collaborations Research 52

Magellan Solutions

JUNE 15, 2021

Technological development – The activity that is related to research and development, including product design, market research, and process development. Human resources management – The recruitment, hiring, training, development, retention, and compensation of employees. Telemarketing Services

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Customer Support Outsourcing Service Sales 52

Magellan Solutions

AUGUST 11, 2021

The agents can even do keywords research to help amend parts of your service sites. BPO companies in the Philippines usually train their Filipino Telemarketers to understand buying patterns and rationale. Write Industry Research Reports. BPO Philippines can help you manage both retargeting and remarketing campaigns for you.

Call Center 52

Call Center Sales BPO Research 52

Magellan Solutions

AUGUST 5, 2021

Most BPO companies in the Philippines used an enhanced caller ID. This service allows you to display your business name and logo on outgoing calls. Fortunately, BPO Philippines can also use a local number depending on your target customer. . We have 18+ years of BPO experience with more than 100 clients all over the world. .

Call Center 52

Call Center BPO Outsourcing Sourcing 52

Magellan Solutions

JULY 17, 2021

So, what difference can an insurance outsourcing company make for your business? The Insurance Business Process Outsourcing (BPO) market share in the US is around US$1.7 So, it is only fitting that partnering with a BPO company could also give you access with this technology. Billion as of 2020. Data Management Service.

Insurance 52

Insurance Outsourcing Call Center BPO 52

Magellan Solutions

SEPTEMBER 20, 2021

Research Surveys. Find a reliable partner: The first thing you should do is find a reliable BPO partner. Magellan Solutions is a leading BPO service provider for small and medium-sized businesses. Contact us if you want to see a difference in your business. . Consumer Satisfaction Survey. Political Surveys.

Call Center 52

Call Center Service Outsourcing Out-Tasking 52

Magellan Solutions

JULY 4, 2021

Having a friendly customer service is a result when the BPO company offers a happy environment for their agents. . How Can BPO Companies Make Their Outsourced Support Agents Stay Longer? That’s why it is important that the BPO firm has updated technologies all the time. As a result, they will become your loyal customers.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

Magellan Solutions

MAY 18, 2021

Some businesses find it suspicious if someone is calling them using a 1-800 number or an area code far from their location. BPO companies can provide you multiple phone numbers depending on the location of your target market. So, how can you determine the average calls per day for your business? Market Research.

Outsourcing 52

Outsourcing Sales Call Center BPO 52

Magellan Solutions

JUNE 5, 2021

There are a lot of things to consider when looking for the perfect call center service provider for your small business. . Do BPO companies have a minimum? All these questions and more bother most business owners when outsourcing. They specialize in inbound call centers and have been in business for more than 20 years. .

Call Center 52

Call Center Offshoring Outsourcing Service 52

Magellan Solutions

SEPTEMBER 10, 2019

Conduct market research or survey. At the same time, it is one way of achieving the full potential of this business activity. How Outsourcing Helps Your Business. BPO companies train call center agents in dealing with different types of customers with various temperaments, needs, and concerns. Sell products or services.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Magellan Solutions

MAY 23, 2021

Thus, it’s hard to keep track of what’s good for your business. As more and more companies are outsourcing, BPO companies need to adjust with the rising call center demands. The shared services allow BPO companies to be more flexible when it comes to accepting outsourcing companies. Guaranteed Experienced Agents.

Call Center 52

Call Center Service Shared Services BPO 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Thoroughly researching the offshore location and staying informed about relevant developments is crucial to managing these risks effectively. Amazon has also offshored its research and development to Ukraine.

Offshoring 52

Offshoring Outsourcing Call Center Right-Sizing 52

Magellan Solutions

MAY 6, 2021

But since the 1990s, high-end technology slowly incorporated itself into the outsourcing industry, drastically improving the lives of BPO owners and their clients. Developers of BPO software are taking hybrid call centers one step further by creating novel ways to encompass more than inbound and outbound calling communication.

Call Center 52

Call Center Service Sales BPO 52

Magellan Solutions

JULY 15, 2021

Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. But we will list step-by-step how BPO companies solved their lead performance based appointment setting issues. Company’s Background.

Call Center 40

Call Center Sales BPO Outsourcing 40

Magellan Solutions

APRIL 16, 2024

Your website is often the first thing potential customers see when interacting with your business. Research indicates that 94% of users base their initial impression of your company on your website design, forming their opinion in just 50 milliseconds. Having a professional website is essential for businesses. Did you know?

Design 52

Design Outsourcing Right-Sizing Out-Tasking 52

Magellan Solutions

APRIL 25, 2021

These services will introduce you to limitless business strategies on how to improve your product. The Philippines is home for a lot of BPO companies specializing in outbound call centers. We have 17+ years of BPO experience with more than 100 clients all over the world. . Market Research. Lead Generation.

Call Center 52

Call Center Outsourcing BPO Service 52

Magellan Solutions

MAY 15, 2024

A dedicated IT support team can help your business stay ahead by researching new technologies, evaluating their potential impact, and seamlessly integrating them with your current systems to minimize disruptions. Contact us to discuss comprehensive IT support in business, and let’s tailor it to your needs.

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Cybersecurity E-Commerce Outsourcing Efficiency 52

SIG Speaks

JANUARY 3, 2022

Procurement teams are often forced to rely on manual efforts or Business Process Outsourcing (BPO) to manage processes. On this episode of the Sourcing Industry Landscape, Dawn speaks with Maurice Hamoir, Head of Business Development at Per Angusta and Etienne Marchadier, Business Unit Director- Procurement Strategies at By.O

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Sourcing Business Process Outsourcing Automation BPO 40