Premier BPO

JUNE 30, 2022

Choosing between hiring yourself, a recruiting firm, outsourcing or co-sourcing. When a firm recruits directly, they must factor in the cost of the recruiter, recruitment ads, manager and interview panelist time involved, and other intangible costs. Premier BPO’s Differential Cost for Co-sourcing.

Co-Sourcing 40

Co-Sourcing Sourcing Third Party Outsourcing Labor Costs 40

Premier BPO

JUNE 28, 2024

Premier BPO’s AI Lab: Bridging Technology and Superior CX Premier BPO is at the forefront of CX innovation in the ever-evolving technological landscape. Premier BPO is committed to pioneering innovative technology solutions that tackle customer pain points, elevate satisfaction, and drive operational efficiency.

Customer Service 80

Customer Service BPO Co-Sourcing Service 80

Premier BPO

JULY 12, 2024

Premier BPO Empowering CX Transformations Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average. Partner with Premier BPO and leverage AI-powered tools optimized for your needs to achieve significant revenue growth.

Healthcare 79

Healthcare Efficiency BPO Insurance 79

Premier BPO

AUGUST 16, 2024

How Tech-Enabled Outsourcing Helps to Overcome Barriers to Gen AI Adoption Since 2003, Premier BPO has delivered exceptional client value, consistently exceeding industry benchmarks with an 85% client CSAT and an NPS score 20% higher than average.

Outsourcing 65

Outsourcing BPO Co-Sourcing Labor Costs 65

Premier BPO

JUNE 25, 2024

Premier BPO’s analysis of Forrester’s 2024 US CX Index has garnered valuable insights that executives can leverage to transform their brand’s CX and tread the path leading to sustainable growth. We differentiate ourselves through the PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges.

BPO 52

BPO Co-Sourcing Labor Costs Research 52

Premier BPO

JUNE 28, 2024

As per Premier BPO’s insights from the Forrester report , the consumer perception of CX quality is significantly declining, especially regarding effectiveness, ease, and emotional connection. This becomes a source of great dissatisfaction for consumers.

BPO 70

BPO Co-Sourcing Research Labor Costs 70

Premier BPO

JULY 19, 2022

One key topic on the minds of MSP leaders is the engineering workforce and generally, how to staff in an IT labor crisis. Premier BPO was there to engage with this audience of over 7,000 registered attendees. As a gold sponsor at the event, Premier BPO spoke with a number of MSPs and attended workshops. About Premier BPO.

Co-Sourcing 52

Co-Sourcing BPO Labor Costs Cybersecurity 52