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The Transformative Power of AI-Enabled Self-Service Tools on CX

Premier BPO

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. Visit our services page About Premier BPO: Premier BPO seeks to be a seamless extension of its client’s business processes.

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Busting Myths about Outsourcing with Reality

Premier BPO

This recap is based on the live stream with Dave Shapiro, a 30-year industry veteran in outsourcing, and chief operating officer at Premier BPO. The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO. to help them acclimatize. time zones. We Can Help!

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How to Overcome CX Team Turnover, Understaffing, and Seasonality

Simplr

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

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This Month at SIG – August 2021

SIG Speaks

As demand continues to rock supply chains, we prepare for the future of procurement and risk mitigation with a host of exciting resources, industry research and webinars to elevate you in your role. Power Hour Webinars. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. . The problem?

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This Month at SIG – September 2021

SIG Speaks

with a host of exciting resources, industry research and webinars to elevate you in your role. On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. register now. .

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This Month at SIG – October 2021

SIG Speaks

Power Hour Webinars. Join this webinar with Kate Seagriff, Director of Strategic Sourcing from TripActions, and Aurélie Krau, Travel Consultant from Festive Road, as they explore the important role of technology to support these strategic goals and build resilient organizations. Digital Disruption in Sourcing and Procurement.

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This Month at SIG – November 2021

SIG Speaks

Power Hour Webinars. During this webinar, Erika Novak, Head of Client Services at Utmost, will provide an overview of total talent management, why it matters, and how you can build a tactical roadmap to get started on this journey. . How to Build Resilient Supply Chains to Overcome Sourcing Disruptions. register now.