Everest Group

SEPTEMBER 14, 2023

English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population. Its skilled and diverse workforce, supported by reputable universities, makes it an appealing choice for outsourcing, accounting for 13% of South Africa’s contact center jobs.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. However, for other firms seeking a more hands-on approach to their outsourcing collaboration, the sheer distance might be unattractive.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Future of Sourcing

JUNE 12, 2018

In fact, while these five markets have done an excellent job in pioneering the offshoring business model, there are also many locations that are acting iconoclastically, by forging their own path in global front-office Business Process Outsourcing (BPO). Egyptian BPO 2.0 Egyptian BPO 2.0 is a reality. is a reality.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 17, 2021

Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, an strategic outsourced partner can help you mitigate the risks of disruption. Staffing for exceptional service agents represents another pain point for the in-house center. Recruiting the Right Agent Profile.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59