Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. Thus, they can represent it better to your customers.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

VXI

MARCH 2, 2023

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. Experienced BPOs can help credit unions avoid many of the common pitfalls companies fall into when launching new channels and service types for the first time.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. Experienced BPOs can help credit unions avoid many of the common pitfalls companies fall into when launching new channels and service types for the first time.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Magellan Solutions

OCTOBER 16, 2018

With outsourcing, you can leverage the skills of call center agents in your chosen BPO company. And minimizing it entails not only internal efforts but also external efforts or the help from a third party. Outsourcing to top call center companies means engaging in a mutual risk sharing agreement.

Call Center 66

Call Center Service Labor Costs Third Party Outsourcing 66