Everest Group

SEPTEMBER 30, 2024

Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode.

BPO 245

BPO Sourcing Design Outsourcing 245

Redial

JULY 25, 2024

The purpose of our trip was to introduce Redial BPO at the CX Retail meetup and to the UK market. After two days of networking, we were thrilled to meet industry leaders interested in learning more about Redial BPO and how we are helping our current clients succeed. I would say that our mission was accomplished!

Retail 130

Retail BPO Customer Service Efficiency 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.

Co-Sourcing 130

Co-Sourcing Outsourcing BPO Sourcing 130

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 130

Outsourcing Co-Sourcing BPO Global Outsourcing 130

Premier BPO

OCTOBER 9, 2023

Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Top 10 Sessions Recommended by Premier BPO: 1.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO. The post Meet the Premier BPO team to Elevate your CX.

BPO 130

BPO Co-Sourcing Outsourcing Sourcing 130

Everest Group

AUGUST 29, 2024

LIVE WEBINAR The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market August 29, 2024 | 11 a.m. ACT In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. IST | 1:30 p.m.

BPO 130

BPO Marketing Outsourcing Software 130

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% F&A Outsourcing Benefits vs. Risks.

Outsourcing 130

Outsourcing Service BPO Finance 130

Everest Group

NOVEMBER 23, 2023

Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What are the top forward-looking strategies in APAC for outsourced services buyers for 2024? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. What questions will the webinar answer for the participants?

Sourcing 162

Sourcing Outsourcing Strategic Sourcing BPO 162

Everest Group

FEBRUARY 8, 2022

5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing. Outsourcing services have undergone a profound transformation in recent months driven by evolving client needs and operating models, the advent of new technologies such as digital, artificial intelligence, and machine learning, and most recently, a severe talent shortage.

Outsourcing 130

Outsourcing Management BPO Banking 130

Everest Group

JANUARY 8, 2025

CIOs, CTOs, COOs Business heads IT/BPO strategy heads, department heads Head of outsourcing, global sourcing mangers Procurement managers, vendor managers Senior marketing executives AR teams What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance? Who should attend?

Banking 130

Banking Insurance BPO Government 130

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Register Here Key Takeaways: How has pricing for outsourced services evolved in the first half of 2023?

Outsourcing 147

Outsourcing Strategic Sourcing BPO Sourcing 147

Everest Group

OCTOBER 19, 2023

Finance and Accounting Outsourcing (FAO) The global multi-process Finance and Accounting Outsourcing (FAO) market continued to grow at a steady rate of 11-13% in 2022 and is expected to continue this growth trajectory for the next three years.

Finance 162

Finance Accounting Outsourcing Advisory 162

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.

Co-Sourcing 100

Co-Sourcing Outsourcing BPO Sourcing 100

Offshore India Data Entry

APRIL 19, 2024

Outsourcing has revolutionized the way businesses operate, offering a strategic solution to streamline processes, reduce costs, and boost efficiency. But, is Business Process Outsourcing (BPO) right for your business? Read on to discover the benefits and drawbacks of BPO and take your business to the next level!

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What are the key expectations and unique requirements in APAC for buyers of outsourcing services?

Outsourcing 130

Outsourcing BPO Cybersecurity Sales 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception. IST | 1:30 p.m.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. By shifting tasks to specialized Offshore BPO service providers, you avoid the need to hire, train, and manage additional full-time staff.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Premier BPO

SEPTEMBER 21, 2023

This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Premier BPO

OCTOBER 12, 2022

This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. commented Premier BPO COO, Dave Shapiro. commented Premier BPO COO, Dave Shapiro.

BPO 130

BPO Co-Sourcing Call Center Outsourcing 130

OpenAccess BPO

MARCH 31, 2022

MAKATI CITY, Philippines, March 31- Open Access BPO has opened a new operations site in Makati City, Philippines. This expansion is in response to the multilingual outsourcing firm’s recent growth. ” Open Access BPO CEO Ben Davidowitz stated. “And as we resume on-site operations, we need […]. .

BPO 97

BPO Outsourcing Call Center 97

Redial

OCTOBER 14, 2022

I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. But the multinationals’ role in the due attention for this event is also considered. Image by pikisuperstar on Freepik.

Nearshoring 100

Nearshoring BPO E-Commerce Business Process Outsourcing 100

Premier BPO

OCTOBER 28, 2022

This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. Continued below in our three-part series blog, is key takeaways from the event, with focus on the. This is a win-win solution that Premier BPO offers and it comes with its own set. Are you thinking about outsourcing for the first time?

Co-Sourcing 130

Co-Sourcing BPO Healthcare Call Center 130

NoonDalton

FEBRUARY 23, 2022

Business Process Outsourcing (BPO) provides firms with significant strategic advantages while also increasing their efficiency. By addressing the following scenarios and potential stumbling blocks, you will be well on your way to avoiding the most significant Business Process Outsourcing risks. Defining Tasks Incorrectly.

Business Process Outsourcing 97

Business Process Outsourcing Outsourcing BPO Out-Tasking 97

Premier BPO

SEPTEMBER 8, 2023

Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. About Premier BPO Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings.

Software 130

Software Outsourcing BPO Management 130

Anexa

OCTOBER 15, 2021

The best example of this would be Alibaba’s Taobao Live annual event, involving an online livestream broadcast with their ecommerce store to allow viewers (and consumers) to watch and shop at the same time. The post LIVE COMMERCE: How BPO / Outsourcing Companies Can Support Commerce as an EVENT first appeared on Anexa BPO.

BPO 52

BPO Outsourcing Retail Data Entry 52

Premier BPO

JULY 19, 2022

Premier BPO was there to engage with this audience of over 7,000 registered attendees. Among the leadership present at the event, our COO, Dave Shapiro had a short interview with the event sponsor, TMC’s Group Editor in Chief, Rich Tehrani. MSP EXPO Key Takeaways by Premier BPO. How to Hire in 2022 Premier BPO Insight.

Co-Sourcing 130

Co-Sourcing BPO Labor Costs Cybersecurity 130

Everest Group

MAY 2, 2024

How are outsourcing trends shaping up concerning outsourcing deals, sourcing locations, and talent availability? In this webinar, our sourcing and pricing analysts will discuss action items for procurement teams to achieve these goals and attain an accelerated growth trajectory in H2 2024.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

SEPTEMBER 21, 2021

As the pharma industry chases the development of new COVID-19 vaccines with the peril of virus mutations looming and cases across the globe surging, outsourcing service providers can play vital roles in helping fast-track this essential mission. Infosys-owned Simplus has built a Salesforce-based vaccine management solution for the U.S.

Outsourcing 130

Outsourcing Manufacturing Out-Tasking Administrative 130

Premier BPO

OCTOBER 21, 2022

Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. ROI of a Call Center – Bill Gosling Outsourcing.

Co-Sourcing 130

Co-Sourcing BPO Call Center Sourcing 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. Premier BPO was a sponsor at the event and showcased at booth #108.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Premier BPO

MAY 12, 2022

Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. Premier BPO Experience. The W.I.S.E.R

BPO 130

BPO Co-Sourcing Insurance Automation 130

NoonDalton

JANUARY 19, 2022

4 HR Outsourcing Trends for 2022. Up-and-coming HR outsourcing trends enable these teams to concentrate on the human factor. According to HR outsourcing trends, more organizations are opting for a mid-market HR outsourcer. These outsourcers typically handle these HR functions for businesses with 100 to 4,000 employees.

Outsourcing 98

Outsourcing Human Resources Payroll Analytics 98

Everest Group

APRIL 5, 2024

Contents: In this report, we examine: Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers The IPA solution provider market’s competitive landscape Providers’ key strengths and limitations Scope: All industries and geographies IPA solutions: sourcing IPA technology (..)

Automation 124

Automation BPO Sourcing Finance 124