Everest Group

APRIL 7, 2022

To keep the IT BPO industry running seamlessly, government guidelines for on-site working were relaxed worldwide so employees could work from home. After few initial hiccups, almost all the major global service delivery geographies e.g., India, Philippines, Poland etc. Restoring pre-pandemic economic activity.

BPO 130

BPO Service E-Commerce Government 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO. appeared first on Premier BPO.

BPO 130

BPO Co-Sourcing Outsourcing Sourcing 130

Everest Group

SEPTEMBER 30, 2024

Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode.

BPO 245

BPO Sourcing Design Outsourcing 245

Redial

MARCH 10, 2023

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events. This blog post will discuss how BPO/call centers can help companies streamline their operations through outsourcing policy management.

Call Center 130

Call Center BPO Outsourcing Nearshoring 130

Everest Group

AUGUST 29, 2024

LIVE WEBINAR The Pricing Landscape in APAC: Optimizing IT and BPO Spend in a Shifting Market August 29, 2024 | 11 a.m. ACT In the IT and BPO outsourcing industry, growth rates have declined over the past eight quarters, testing business resilience, challenging providers, and evolving buyer expectations. IST | 1:30 p.m. SGT | 2:30 p.m.

BPO 130

BPO Marketing Outsourcing Software 130

OpenAccess BPO

NOVEMBER 4, 2021

Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event as a major sponsor of Ryan’s Run, a nonprofit organization and NYC Marathon Silver Charity Partner.

BPO 98

BPO Call Center Healthcare Service 98

Premier BPO

APRIL 28, 2023

Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. The event presents the challenges and progress made over time, and a chance to connect with like-minded peers to explore new opportunities.

Outsourcing 147

Outsourcing Co-Sourcing BPO Offshoring 147

Premier BPO

JULY 16, 2021

Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% Fortunly ). Cost-Efficiency.

Outsourcing 130

Outsourcing Service BPO Finance 130

Everest Group

MAY 2, 2024

live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings.

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

MAY 1, 2023

LINKEDIN LIVE Delivering CXM Services from Africa: Who, Where, Why, and How May 2, 2023 | 9 a.m. IST With a fast-growing talent pool, good language coverage, and an increasingly mature business process outsourcing (BPO) market, Africa is fast emerging as an attractive alternative to India and the Philippines for offshore work.

Service 130

Service Business Process Outsourcing Offshoring BPO 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

JANUARY 8, 2025

The BFSI (banking, financial services, and insurance) landscape is evolving at an unprecedented pace. CIOs, CTOs, COOs Business heads IT/BPO strategy heads, department heads Head of outsourcing, global sourcing mangers Procurement managers, vendor managers Senior marketing executives AR teams Who should attend?

Banking 130

Banking Insurance BPO Sourcing 130

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.

Co-Sourcing 130

Co-Sourcing Outsourcing BPO Sourcing 130

Premier BPO

JUNE 2, 2022

Cloud-enabled infrastructure has become a necessity post-pandemic, giving rise to Managed IT Services , particularly to support a hybrid workforce. Deemed “The Premier Conference and Networking Summit for MSPs ”, the event brings together industry moguls, MSPs, VARs , resellers, agents, analysts, SMBs , and solution providers alike.

BPO 130

BPO Cybersecurity Sales Collaborations 130

Premier BPO

MARCH 15, 2023

Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.

Outsourcing 130

Outsourcing Co-Sourcing BPO Global Outsourcing 130

Premier BPO

MAY 16, 2023

The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.

Co-Sourcing 130

Co-Sourcing BPO Call Center Customer Support 130

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. By shifting tasks to specialized Offshore BPO service providers, you avoid the need to hire, train, and manage additional full-time staff.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Premier BPO

JUNE 15, 2022

Premier BPO Exhibit. Premier BPO will be at Booth 359. Our channel experts will share success stories during the pandemic about how we helped our MSP clients grow and strategically expand, enabling business continuity with high-quality service. Here’s how we can support MSPs/VARs: Security / SOC services.

BPO 130

BPO Collaborations Customer Service Marketing 130

Premier BPO

SEPTEMBER 8, 2023

Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Premier BPO

OCTOBER 12, 2022

This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. commented Premier BPO COO, Dave Shapiro. commented Premier BPO COO, Dave Shapiro.

BPO 130

BPO Co-Sourcing Call Center Outsourcing 130

Redial

OCTOBER 14, 2022

I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. Despite the difficulties, government actions regarding the management and distribution of services are debated. Image by pikisuperstar on Freepik.

Nearshoring 100

Nearshoring BPO E-Commerce Business Process Outsourcing 100

Premier BPO

MAY 12, 2022

Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. The W.I.S.E.R Traditionalist. Cosmopolitan.

BPO 130

BPO Co-Sourcing Insurance Automation 130

Premier BPO

MAY 17, 2023

Premier BPO has successfully addressed this issue for their clients, consistently growing their revenue and allowing them to invest in innovation and product development. At Premier BPO , we provide a range of services to ensure that software publishers can focus on research and development and innovation in their software products.

BPO 130

BPO Co-Sourcing Software Right-Sizing 130

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception. IST | 1:30 p.m.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

FEBRUARY 8, 2022

Outsourcing services have undergone a profound transformation in recent months driven by evolving client needs and operating models, the advent of new technologies such as digital, artificial intelligence, and machine learning, and most recently, a severe talent shortage. Join our LinkedIn Live After Event. Who should attend?

Outsourcing 130

Outsourcing Management BPO Banking 130

Premier BPO

OCTOBER 28, 2022

This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. Continued below in our three-part series blog, is key takeaways from the event, with focus on the. This is a win-win solution that Premier BPO offers and it comes with its own set. About Premier BPO. every year. time attendees.

Co-Sourcing 130

Co-Sourcing BPO Healthcare Call Center 130

Premier BPO

OCTOBER 21, 2022

Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Premier BPO Insight for Businesses From SOCAP 22.

Co-Sourcing 130

Co-Sourcing BPO Call Center Sourcing 130

Everest Group

APRIL 5, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants. LEARN MORE ABOUT Top Service Providers

Automation 124

Automation BPO Sourcing Finance 124

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.

Co-Sourcing 100

Co-Sourcing Outsourcing BPO Sourcing 100

Everest Group

JUNE 11, 2024

What are the trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services? What questions will the webinar answer for the participants? What are the primary implications for business, technology, and sourcing resulting from these trends?

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

JULY 28, 2023

In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ. Have price increases leveled out? Which roles still demand a premium?

Nearshoring 130

Nearshoring Offshoring BPO Sourcing 130

Everest Group

JULY 28, 2023

In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ. Have price increases leveled out? Which roles still demand a premium?

Nearshoring 130

Nearshoring Offshoring BPO Sourcing 130

VXI

OCTOBER 27, 2021

VXI is an award-winning Business Process Outsourcing services company whose adage “Passion for People” is applied by everyone within the company. Employee appreciation activities may include your usual rewards and recognition events, giveaways of company-branded merchandise, monetary bonuses, and recognition walls. Contact us. .

Jobbing 98

Jobbing BPO Call Center Business Process Outsourcing 98

Everest Group

JUNE 22, 2023

In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year.

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

JANUARY 25, 2023

LINKEDIN LIVE Locations and Talent Strategy – Let's Talk | Nearshoring to Costa Rica View the event on LinkedIn, which was delivered live on Wednesday, January 25, 2023. In this LinkedIn Live recording, we do a deep dive into Costa Rica and explore the opportunities and challenges of services delivery in this market.

Nearshoring 130

Nearshoring BPO Government Service 130

Everest Group

MAY 28, 2024

If you missed that event or would like to share it with colleagues, you can find the replay here. In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. I hope that you’re off to a good start for 2024!

Retail 130

Retail Healthcare Right-Sizing Research 130