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Join Everest Group experts Amy Fong and Prateek Gupta for an insightful session on the commercial implications of generative AI in sourcing. Generative AI is rapidly transforming IT and BPO services, reshaping cost structures, workforce dynamics, and contracting strategies.
In-person EVENT. Services Sourcing in a Constrained Economy: Practical Strategies to Manage Costs – Wednesday, October 19 at 3:40 PM PT With increasing costs and supply chain shortages due to inflation, sourcing faces unprecedented trials in assuring supply. REGISTER FOR THE EVENT. 2022 Global Executive Summit.
live webinar Sourcing Leaders’ Key Priorities: Accelerating Growth Through Global Services May 2, 2024 | 9 a.m. IST As the second half of 2024 approaches, sourcing leaders are pivoting towards revenue acceleration strategies, moving beyond the traditional focus on cost savings. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.
Conference Everest Group Engage September 30 – October 2, 2024 | Dallas, Texas The Pragmatic Edge: Designing Your Future Technology, the economy, and workplace cultures are creating a dizzying array of fundamental challenges that keep many of today’s business leaders on their heels in reaction mode.
Live webinar Forward-looking Sourcing for 2024: Outsourcing, Location, and Pricing Strategies in APAC November 23, 2023 | 11 a.m. What location strategies are sourcing leaders planning to adopt in 2024 to achieve increased value from their service provider portfolio? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 4 p.m. Who should attend?
Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO. The post Meet the Premier BPO team to Elevate your CX.
Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Top 10 Sessions Recommended by Premier BPO: 1.
What are the sourcing best practices to incentivize supplier behavior and drive better innovation and governance? CIOs, CTOs, COOs Business heads IT/BPO strategy heads, department heads Head of outsourcing, global sourcing mangers Procurement managers, vendor managers Senior marketing executives AR teams Who should attend?
LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. What location and talent strategies are sourcing leaders adopting to overcome increasing uncertainties? IST | 1:30 p.m. SGT | 2:30 p.m. JST | 3 p.m. What are the pricing trends and forecasts in APAC?
Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. The event presents the challenges and progress made over time, and a chance to connect with like-minded peers to explore new opportunities.
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.
Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.
Premier BPO was there to engage with this audience of over 7,000 registered attendees. Among the leadership present at the event, our COO, Dave Shapiro had a short interview with the event sponsor, TMC’s Group Editor in Chief, Rich Tehrani. MSP EXPO Key Takeaways by Premier BPO. How to Hire in 2022 Premier BPO Insight.
This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators. Watch the live video of Premier BPO receiving the award here: www.youtube.com/watch?v=3tm9NdPGiRQ
This year SOCAP hosted the Indy Fall Symposium SOCAP 2022 in Indianapolis, with Premier BPO returning as a First Timer’s Orientation sponsor. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. commented Premier BPO COO, Dave Shapiro. commented Premier BPO COO, Dave Shapiro.
I’ve searched studies for various analysis and predictions regarding local and international events, what we are going through and how it has affected our reality. But the multinationals’ role in the due attention for this event is also considered. Image by pikisuperstar on Freepik. Image by rawpixel.com on Freepik.
Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers. About Premier BPO Premier BPO seeks to be a seamless extension of its client’s business processes.
During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Keep reading for the perspectives of Everest Group Partner Rohitashwa Aggarwal, who attended the event. Reach out to us to learn more.
This year’s Indy Fall symposium saw Premier BPO return as the orientation hosts for First. Continued below in our three-part series blog, is key takeaways from the event, with focus on the. This is a win-win solution that Premier BPO offers and it comes with its own set. About Premier BPO. every year. time attendees.
Contents: In this report, we examine: Everest Group’s PEAK Matrix® evaluation of IPA solution providers, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers The IPA solution provider market’s competitive landscape Providers’ key strengths and limitations Scope: All industries and geographies IPA solutions: sourcing IPA technology (..)
What are the primary implications for business, technology, and sourcing resulting from these trends? What are the trends impacting enterprises across industries, such as healthcare, life sciences, insurance, and banking and financial services? What are the common challenges that enterprises are facing as a result? Who should attend?
Premier BPO has successfully addressed this issue for their clients, consistently growing their revenue and allowing them to invest in innovation and product development. At Premier BPO , we provide a range of services to ensure that software publishers can focus on research and development and innovation in their software products.
Premier BPO attended as a First-Timer Orientation specialist. Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. Premier BPO Insight for Businesses From SOCAP 22.
In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ. Which roles still demand a premium?
In-Person Event SIG 2023 Global Executive Summit October 16 - 18, 2023 | Scottsdale, AZ Everest Group is a proud sponsor of SIG’s 2023 Global Executive Summit , taking place from October 16 – 18, 2022 at the Omni Scottsdale Resort & Spa at Montelucia, in Scottsdale, AZ. Which roles still demand a premium?
Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. Premier BPO Experience. The W.I.S.E.R
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. Premier BPO Exhibit: Learn how to elevate your customer experience and streamline your operations with Premier BPO.
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. Premier BPO was a sponsor at the event and showcased at booth #108.
In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year.
IT service providers CXOs IT strategy leaders IT business leaders Enterprise Procurement Managers IT/BPO Department Heads Global Sourcing Mangers Vendor Managers Senior Marketing executives As an enterprise, what should you look for in outsourcing partners in 2025? Who should attend?
To successfully outsource part of your Finance department or service banner, it is imperative to pick the right BPO partner. As innumerable bpo companies offer F&A services , not all will be the right fit for your business needs. are some of Outsourcing in Finance and Accounting services that can be sublet. Improved Productivity.
If you missed that event or would like to share it with colleagues, you can find the replay here. We are also excited that this is the year that Everest Group launches its large-format events business, with the introduction of the Everest Group Engage event. I hope that you’re off to a good start for 2024!
If you missed that event or would like to share it with colleagues, you can find the replay here. We are also excited that this is the year that Everest Group launches its large-format events business, with the introduction of the Everest Group Engage event. I hope that you’re off to a good start for 2024!
Sourcing leaders Category strategy leaders GBS leaders managing IT and BPO outsourcing contracts Price-to-win teams from service providers Service providers’ country heads Industry leads within service providers.
The event focused exclusively on the Business Process Outsourcing (BPO) industry and explored current issues in the market and potential future trends. The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland.
In today’s fast-paced business environment, more companies are turning to co-sourcing to meet their operational needs. Co-sourcing, a hybrid model, combines in-house resources with external expertise from outsourcing companies. It offers flexibility, scalability, and cost-effectiveness, making it an attractive strategic approach.
Read on to learn how critical partnerships with IT and BPO providers can help vaccine manufacturers in product development and more by providing technology tools, artificial intelligence, automation and analytics, talent and other needed expertise. citing the volatile availability of human and material resources.
1 With consumer trust and regulatory scrutiny at an all-time high, companies that prepare to tackle unexpected events can transform these challenges into opportunities for growth. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023.
Choosing the right call center or business process outsourcing (BPO) vendor can significantly enhance customer experience and drive growth. So, when is the right time to start looking for new call center and BPO vendors? Recognizing When It’s Time for a Change All BPOs face occasional performance and staffing challenges.
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