Everest Group

MAY 2, 2024

CPOs / heads of procurement, CIOs, CTOs Category managers Indirect and strategic sourcing leaders Heads and buyers of outsourced services IT and BPO department leaders Supplier management leaders GBS leaders managing IT and BPO outsourcing contracts Service providers’ sales leaders Service providers’ country heads Victoria Folbigg CEO Folbigg Consulting (..)

Sourcing 147

Sourcing Service Strategic Sourcing BPO 147

Everest Group

SEPTEMBER 14, 2023

Now is the time to capitalize on this alluring market in this rising continent. Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Discover seven advantages of South Africa and compare its hotspot cities in this blog.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Intelligent Sourcing

MAY 9, 2023

Contact BPO, a customer service call centre serving international markets notably in the US and Canada, and part of AlefBet Holdings group, has a focused impact sourcing strategy of recruiting and employing disadvantaged and disabled South African youth throughout their operations in Johannesburg and Cape Town.

Impact Sourcing 52

Impact Sourcing Global Business Services Sourcing Service 52

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Thus, impact sourcing is impactful sourcing – for the bottom line too! What do these terms mean?

Impact Sourcing 130

Impact Sourcing BPO Sourcing Business Process Outsourcing 130

Everest Group

JUNE 22, 2023

Our speakers will discuss: The CXM industry’s performance in the first half of 2023 The potential impact of next-generation technologies, such as Generative AI, on CXM Major M&A activities in CXM Key considerations for enterprises and service providers in the current market scenario Who should attend?

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Raya Contact Center

JUNE 6, 2022

He ended the talk with details on our expansion plans into new markets that are in motion and the role ITIDA plays in developing, supporting, and marketing the ICT and outsourcing sector in Egypt. Also, RAYA CX’s role in developing the community through youth skill development programs and impact sourcing.

BPO 98

BPO Call Center Impact Sourcing Analytics 98

ScaleHub

NOVEMBER 23, 2021

We’re proud to say that the next BPO in our BPO Crowd Boost series is not only a stellar start-up organization, but one that expands ScaleHub’s reach into another promising region for data processing services—Africa. Apart from a dynamic region, this BPO’s work is based in elevating a crucial cause. Introducing: UPSource.

BPO 52

BPO Data Entry Impact Sourcing Government 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

JANUARY 17, 2024

Attrition rates among impact workers continue to be lower than non-impact workers, indication higher employee commitment among the impact workers.

Marketing 130

Marketing Impact Sourcing Engineering Sourcing 130

Everest Group

OCTOBER 10, 2023

Each assessment provides a comprehensive picture of the provider’s market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback to assist buyers in making sourcing decisions. LEARN MORE ABOUT Top Service Providers

Outsourcing 189

Outsourcing Service Sourcing Payroll 189

Everest Group

MARCH 17, 2025

Join Everest Groups Practice Director Vipin Alexander and Senior Analyst Gunjan Mundra , along with fellow industry experts, as they explore key strategic pillars, celebrate industry milestones, and shape the future of South Africas GBS and BPO sector.

Impact Sourcing 130

Impact Sourcing BPO Sourcing Marketing 130