2022 Contract Renewal Highlights – Information Technology (IT) Services
Everest Group
APRIL 6, 2022
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BPO Information Technology Service 
From Roman Tax Collectors to Global Business Partners: A History of Outsourcing
Premier BPO
MAY 30, 2024
Initially, it involved basic tasks but has evolved into a complex strategy integral to modern business operations, including Business Process Outsourcing (BPO), which encompasses contact centers and back-office functions. In the 1840s, the company, later known as Dun & Bradstreet, provided credit reporting services to businesses.
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The Contractual Cornerstone of Generative AI’s Success in ITO and BPO Deals | Blog
Everest Group
SEPTEMBER 12, 2024
Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.
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BPO Business Models: 3 Must-Know Facts
Pure Moderation
AUGUST 18, 2022
Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different BPO business models available. What Do BPO Companies Do?
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From Mega Deals to Micro Wins: The Changing Face of IT-BP Deals | Blog
Everest Group
FEBRUARY 10, 2025
Between 2022-2023, the Information Technology (IT)-BP industry experienced an unprecedented surge in deal activity. Unlock opportunities through specialized approaches: Smaller deals present an opportunity for service providers to adopt a holistic specialization approach, enabling them to stand out and compete more effectively.
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Shared Service Center: Why the Philippines Is the Best Option?
Magellan Solutions
MARCH 5, 2023
Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. The influx of BPOs increases yearly, extending from large contact centers to home-based BPOs.
Recession-Proof Your Business with Information Technology (IT)
Anexa
JANUARY 30, 2023
In recent years, we have seen how technological advancements have transformed the way businesses operate, and the use of technology has proven to be an effective way to navigate through economic challenges. Information technology (IT) can help be a valuable business tool during a recession in several ways.
Key Issues 2023: Assessing the Global Services Industry’s Performance Against Expectations | Blog
Everest Group
OCTOBER 20, 2023
The global services industry’s confidence waned in 2023 after a banner post-pandemic year. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 2. Exhibit 2.
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What To Expect From The BPO Industry In 2018
Magellan Solutions
MARCH 1, 2018
He added that our adequate foreign exchange reserves, declining external debt ratio, and sustained flows of remittances and revenues from business process outsourcing (BPO) industry “give investors comfort about the Philippines’ resilience to future external shocks.”. Despite threats of AI, BPO jobs continue to be in demand.
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Understanding the Different Types of Outsourcing for Custom Software Development
Groove Technology
OCTOBER 1, 2024
Function-Based Outsourcing Types Function-based outsourcing categorizes services based on the specific business functions they support. Let's delve into the three primary types: Business Process Outsourcing (BPO) Business Process Outsourcing involves contracting non-core business activities to external service providers.
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Why You Should Choose The Philippines For Your IT Outsourcing
Groove Technology
MAY 19, 2024
Sustained Growth of the IT Industry Since the early 1990s, the Philippines has been recognized as a provider of high-quality information technology services. These factors can impact your IT outsourcing partner’s ability to deliver efficient and quality services.
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Driving Social Transformation: The Power of Impact Sourcing on India’s Rural Economy
Everest Group
MARCH 17, 2023
BPO companies in metro and tier-I cities face a severe talent crunch due to high contact center agent attrition rates. Shifting urban BPO centers to rural areas not only reduces operational expenses but also provides job opportunities to the rural population.
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Types of Outsourcing: Which Is Right for Your Business?
Magellan Solutions
MAY 6, 2024
Whether you want someone else to handle customer service, improve your technology systems, or get expert help, there’s a perfect outsourcing option. By the end of this article, you will have the information you need to make intelligent choices and discover new opportunities for your business. Don’t worry!
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How Does Business Process Outsourcing Work?
NoonDalton
APRIL 4, 2022
BuIf your company is considering outsourcing any work to a BPO firm, you may be curious about how they operate. BPO is a business approach in which one organization hires another to conduct tasks on their behalf. What Do Companies Use BPO For? Customer service, marketing, and sales are examples of front-office functions.
What Is Outsourcing? All You Need To Know!
31 West
JUNE 9, 2018
In simple terms, because not all jobs can be done in house, outsourcing makes it possible to delegate specific parts of a project or service offering to efficient service providers who are experts in that particular field. BPO, KPO and ITO? Or Employ the 15 you need and wait for the creditors to come knocking? What Do They Mean?
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Choosing the Best BPO Company in the USA: Key Factors to Consider
Offshore India Data Entry
SEPTEMBER 22, 2024
Some opt for outsourcing to a BPO company, which can be very helpful in providing customer care services, data entry, and accounting support, allowing businesses to maximize their core activities. But finding the right BPO partner is not an easy task. Key Factors to Consider When Choosing a BPO Company 1.
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7 Popular Business Process Outsourcing Trends
Pure Moderation
DECEMBER 15, 2022
Business process outsourcing, or BPO, continues to become a lucrative industry. As more and more companies hire third-party service providers, the BPO industry is poised to deliver positive and wide-ranging impacts. Below are some BPO trends to keep an eye out for in the next coming years. from 2022 to 2030.
Philippine BPO Statistics 2023
Magellan Solutions
NOVEMBER 10, 2023
Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry. Let’s get started now!
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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?
Magellan Solutions
JUNE 15, 2021
In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. Is it about the least expensive service? Or the number of services they can offer? Or the number of services they can offer?
What is Healthcare BPO and Why Should You Care?
Magellan Solutions
JANUARY 9, 2021
Healthcare BPO. What is a Healthcare BPO? Healthcare Business Process Outsourcing or Healthcare BPO provides support to healthcare institutions. Healthcare represents 5%-10% of the total BPO deals in the market. Healthcare represents 5%-10% of the total BPO deals in the market. Home health care services.
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Impact Sourcing Delivers Winning Business Trifecta: Competitive Edge, Talent Advantage, Positive Social Impact—Everest Group | Press Release
Everest Group
MAY 12, 2022
Newly released research from Everest Group indicates that employers investing in impact sourcing are reporting long-term cost savings, reliable service delivery, improved brand equity, positive social and environmental impacts, easy access to untapped talent, and a stable, engaged workforce with a low attrition rate.
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Philippine BPO Companies to Add 70,000 Jobs in 2018
SourceFit
JUNE 27, 2018
Philippine BPO companies are expected to add 70,000 jobs and generate $1 billion in revenues in 2018 as the workforce acquires new skills to survive the shift towards artificial intelligence (AI), according to the Contact Center Association of the Philippines (CCAP). CCAP expects BPO revenues to reach the $13 billion target in 2017 (from $12.77
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What to listen for in sample call recordings from a BPO?
Transparent BPO Outsourcing
MAY 19, 2023
May 2023 “”Customer service isn’t just about ensuring satisfaction, deescalating tense situations or giving away freebies. Call centers should strive to make emotional connections so […] The post What to listen for in sample call recordings from a BPO? appeared first on Transparent BPO.
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How Do Companies Benefit From BPO Companies? 9 Must-Read Reasons
Pure Moderation
OCTOBER 31, 2022
Business process outsourcing, or BPO, has shown tremendous promise for many businesses worldwide. Fortune 500 organisations are no strangers to BPO services. Which begs the question: “How do companies benefit from BPO companies?” Here are the other ways BPO services can benefit other companies: 1.
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Talented IT-BPO Staff in PH Deciding Factor for Services Firm
SourceFit
OCTOBER 21, 2014
Asia Pacific Digital (APD), a global online marketing and digital services provider with headquarters in Singapore and Sydney, plans to set up its information technology (IT) center in Manila. The post Talented IT-BPO Staff in PH Deciding Factor for Services Firm appeared first on. Reference: – [link].
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P1 billion data network service expansion program set to further boost PH BPO industry
SourceFit
AUGUST 30, 2013
(PLDT), the Philippines’ biggest telecommunications company, said recently that it has finished a P1 billion data network service expansion initiative that would help the continued growth of the country’s business process outsourcing (BPO) industry. In 2012, the sector posted $13.2 billion in revenues. (30)
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Sen. Angara push for Development of high-value services to protect IT-BPO industry
SourceFit
SEPTEMBER 18, 2011
Senate Committee on Science and Technology Chairman, Senator Edgardo J. Angara, urged stakeholders in the Information Technology Business Process Outsourcing (IT-BPO) industry to fast track the expansion of non-voice and other knowledge process high-value-added services. ” Along with these lines, Sen. .”
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Philippine President Vows Continued Support for BPO Industry
SourceFit
OCTOBER 21, 2014
Philippine President Benigno Aquino III said that the country’s business process outsourcing (BPO) and offshoring sector can grow further with government support. Aquino told business leaders that the BPO sector could employ 1.3 The 2014 Global Services Location Index by A.T. 2 and Cebu City at no. 2 and Cebu City at no.
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What Has Magellan Solutions Contributed In Terms Of BPO LPO?
Magellan Solutions
AUGUST 6, 2021
Every firm needs the best legal outsourcing services. Our legal outsourcing services have been there for almost two decades. Magellan Solutions has been contributing our own success stories in the field of BPO LPO. Magellan Solutions’ Response as a bpo kpo. Case / Situation. Deposition Summarization.
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Animation, Engineering Design to Contribute to Ph BPO Growth
SourceFit
OCTOBER 20, 2012
The development and expansion of non-voice services such as engineering design and animation will be among the major drivers for the growth of the IT-BPO (Information Technology-Business Process Outsourcing) industry in the Philippines. Reference: – [link].
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1.3M Jobs in Ph BPO by 2016
SourceFit
JANUARY 5, 2013
The Philippine business process outsourcing (BPO) industry will offer 120,000 more employment opportunities in 2012, which is in line with the industry target of employing 1.3 million workers in BPO by 2016. Jobs in Ph BPO by 2016 appeared first on. “We need motivated and highly qualified professionals. The post 1.3M
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PH Health Care BPO on the Rise
SourceFit
SEPTEMBER 24, 2014
The Philippines’ health care information management services industry is poised to hit the $2.4 billion revenue mark by 2014, according to the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP). The post PH Health Care BPO on the Rise appeared first on. HMOAP president Josefina V.
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IT Services for Small Business Cost Breakdown, Addons, and Hidden Charges
Magellan Solutions
SEPTEMBER 24, 2022
The Cost of IT Services for Small Business. Technology is a must for every business to operate and expand. On-site and cloud-based services are both provided by managed IT service providers. They give their client companies access to cutting-edge technology. OUTSOURCED IT SERVICES FOR SMALL BUSINESSES MEANING.
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$20-billion revenue for PH IT-BPO by next year
SourceFit
SEPTEMBER 7, 2013
The Philippines’ IT-BPO (Information Technology and Business Process Outsourcing) sector expects to hit $20 billion in revenues in 2014 as more outsourcing firms in the country are moving into high value services and generating more revenues. . for customer relations services. . Reference: – [link].
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Why Investors Are Attracted To The Philippine Call Center Industry
Magellan Solutions
MAY 3, 2018
The Philippines is undoubtedly among the highly-coveted regions across the globe as far as business process outsourcing (BPO) is concerned today. In 2016 alone, the BPO industry raked in $23 billion in revenues and generated direct employment to about 1.15 Basically, Filipinos are knowledgeable English speakers.
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The Ultimate Guide To Outsourcing – What You Need To Know
Magellan Solutions
MAY 28, 2019
Business process outsourcing, or simply called as BPO, is a term deemed outlandish, absurd, and even crazy a decade or two ago. Nobody back then will believe that BPOs can generally help businesses grow and become successful. Most small firms simply can’t afford to match the in-house support services that larger companies have.
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Ph IT-BPO Firms Study Responses to Calamities
SourceFit
OCTOBER 13, 2012
The Philippines’ IT-BPO (information technology-business process outsourcing) industry organization announced recently that it will review the response to calamities and natural disasters to strengthen industry efforts to safeguard the well being of employees as well as lessen service disruption.
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Magellan Solutions’ Exec Attends CeBIT, SODEC 2017
Magellan Solutions
JUNE 19, 2017
To further develop Magellan Solutions’ services in delivering the finest customer experiences and back-office support, the company’s CEO Fred Chua attended last month two large international technology and development events. B2B technology exhibition and conference. and Startrek.
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How SMEs Solved These 4 Challenges Through Back Office Service Solutions?
Magellan Solutions
JUNE 12, 2021
SMEs found an answer with their problems using back office service solutions. That’s why many business owners are looking for some alternatives to manage their expenses and talent efficiently through back office service solutions. BPO companies have different business models to run your business smoothly. .
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The BPO Advantage: How Outsourcing Can Enhance Your Business Process Management
Magellan Solutions
MAY 19, 2023
BPM allows companies to enhance the quality of their services and goods. And this allows businesses to provide outstanding service to clients. With BPM, companies can provide better services and increase customer satisfaction. Asking for client testimonials will help businesses deliver personalized services.
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How School Outsourcing Services Help Educational Institution
Magellan Solutions
JUNE 17, 2021
School Outsourcing Services Works For Educational Institution of the Future. This is to do o utsourcing education services to achieve and make these things happen. Outsourcing Education Services For Education Institutions. Here are the following areas where outsourcing services in higher education can provide support.
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Data Privacy Act to Boost Investment in Ph IT-BPO
SourceFit
AUGUST 2, 2012
The Data Privacy Act will boost investment in the Philippines’ Information Technology- Business Process Outsourcing (IT-BPO) sector according to the Business Processing Association of the Philippines (BPAP). . The post Data Privacy Act to Boost Investment in Ph IT-BPO appeared first on. Authored by Sen.
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40 Magellan Solutions joins CeBIT Australia 2016
Magellan Solutions
MAY 3, 2016
Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Over 15 000 attendees joined the CeBIT exhibition that showcased the latest business technologies worldwide.
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Customer Service Outsourcing: Is It Important For SMEs?
Magellan Solutions
APRIL 15, 2021
The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. Several big corporations rely a lot on BPO companies. They made a great fortune out of the contact support service. After all, they are not expecting too much customer service inquiries.
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