NoonDalton

DECEMBER 30, 2024

Two distinct yet equally impactful outsourcing modelsBusiness Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO)offer unique opportunities for businesses to streamline their processes, enhance productivity, and achieve operational efficiency. outsourcing to the Philippines or India). What Is Knowledge Process Outsourcing (KPO)?

BPO 52

BPO Outsourcing Computer Aided Design Business Process Outsourcing 52

Magellan Solutions

MAY 3, 2022

Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

SourceFit

MAY 11, 2016

In particular, the pharmaceutical and biotech sub-segments show a high demand for clinical research and drug discovery services. Emerging markets like Asia and Latin America are among the top providers of KPO services due to the availability of skilled talent, lower labor costs and favorable business environments in these locations. .

Outsourcing 40

Outsourcing Marketing Pharmaceuticals BPO 40

Magellan Solutions

NOVEMBER 7, 2023

In relation to this, during the pandemic, pharmaceutical companies such as Astra-Zenica have outsourced clinical research to CROs (Contract Research Organizations) to assist them with the drug development for the vaccines. Clients often prefer outsourcing partners that stay up-to-date with the latest advancements.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

APRIL 16, 2020

It can be easy to assume that Apple does this to save up on labor costs, since labor tends to be cheaper in other countries. Citi’s operations in the Philippines — within the firm’s operations and under the BPO setup — is attributed to the country’s “sound macroeconomic fundamentals and skilled workforce.”.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Magellan Solutions

MAY 6, 2020

Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.

Call Center 52

Call Center Outsourcing Offshoring Banking 52

Premier BPO

MARCH 17, 2025

This new initiative delivers customized, human-in-the-loop (HITL), tech-enabled solutions for hospitals, clinics, medical device companies, pharmaceutical companies, wellness brands, and healthcare service providers. Pharmaceuticals Supporting medication access, adherence programs, and compliance.

Healthcare 130

Healthcare Pharmaceuticals Administrative Labor Costs 130