BPO Labor Costs Pharmaceuticals 
Magellan Solutions
MAY 3, 2022
Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.
SourceFit
MAY 11, 2016
In particular, the pharmaceutical and biotech sub-segments show a high demand for clinical research and drug discovery services. Emerging markets like Asia and Latin America are among the top providers of KPO services due to the availability of skilled talent, lower labor costs and favorable business environments in these locations. .
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Magellan Solutions
NOVEMBER 7, 2023
In relation to this, during the pandemic, pharmaceutical companies such as Astra-Zenica have outsourced clinical research to CROs (Contract Research Organizations) to assist them with the drug development for the vaccines. Clients often prefer outsourcing partners that stay up-to-date with the latest advancements.
Magellan Solutions
APRIL 16, 2020
It can be easy to assume that Apple does this to save up on labor costs, since labor tends to be cheaper in other countries. Citi’s operations in the Philippines — within the firm’s operations and under the BPO setup — is attributed to the country’s “sound macroeconomic fundamentals and skilled workforce.”.
Magellan Solutions
MAY 6, 2020
Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.
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