Everest Group

SEPTEMBER 14, 2023

English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population. English is the primary language for BPO services in Durban, with significant a Zulu-speaking population.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Immedus

AUGUST 22, 2023

Payroll outsourcing providers can take on various different forms, but most often operate as a form of Business Process Outsourcing (BPO), where a third-party team handles affairs. In many cases, a mixed in-house and outsourced model is the best option. But it does need to process payroll where it already is.

Payroll 52

Payroll Outsourcing BPO Regulations 52

Magellan Solutions

SEPTEMBER 10, 2020

To have your own multilingual call center, you can either hire your own agents or outsource to a BPO company. Disaster preparedness: offshore outsourcing lets you maximize this benefit. If disaster strikes your area, your outsourced operations shall go on. Smoothen the process with a multilingual call center.

Call Center 52

Call Center Offshoring E-Commerce BPO 52

NoonDalton

FEBRUARY 5, 2024

While offshoring can offer significant cost savings, it may also present challenges related to communication, cultural differences, and time zone management. The country’s outsourcing industry has experienced rapid growth, fueled by a skilled workforce, favorable business environment, and government support.

Nearshoring 52

Nearshoring Labor Costs Offshoring External Service Provider 52

Magellan Solutions

AUGUST 3, 2022

When outsourcing, there might be conflict between your style of management and the provider’s own strategy in handling staff. . Before you begin your outsourcing operations, be sure to communicate with your provider when it comes to the standards and culture of your brand. Choose a provider that goes the extra mile. .

Outsourcing 40

Outsourcing Right-Sizing BPO Offshoring 40

Intugo

MARCH 13, 2025

Markedly, Intugos Healthcare BPO Services help hospitals, clinics, insurance companies, and healthcare service providers expand their administrative and support teams. Moreover, by bringing together skilled professionals in Mexico, Intugo helps organizations build a bilingual workforce that integrates easily with their existing operations.

Healthcare 52

Healthcare BPO Nearshoring Service 52