Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are the key enterprise focus areas and trends in T&S? How will regulations affect enterprises?

BPO 162

BPO Regulations Sales Outsourcing 162

Everest Group

JULY 23, 2024

Live Webinar What’s Next in Financial Services? In this webinar, attendees will learn how BFSI firms are driving business transformation in response to the macroeconomic environment, evolving customer needs, the tightening regulatory landscape, and the rapid adoption of AI and cloud technologies. What questions will the webinar answer?

Sourcing 162

Sourcing Insurance Service BPO 162

Everest Group

NOVEMBER 7, 2023

LIVE WEBINAR The Services Pricing Outlook for 2024: Are the Waters Finally Calming? Join this panel discussion to hear Everest Group’s pricing experts discuss the most compelling pricing trends observed this year and hear the outlook for IT and BPO services pricing in 2024. How has outsourcing services demand evolved in 2023?

Service 162

Service BPO Outsourcing Management 162

Everest Group

JUNE 27, 2023

LIVE WEBINAR Pricing and Outsourcing Trends: Navigating Uncertainties in Services Sourcing from APAC June 27, 2023 | 11 a.m. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and the Asia Pacific (APAC) region is no exception.

Sourcing 130

Sourcing Outsourcing Service Strategic Sourcing 130

Everest Group

FEBRUARY 8, 2022

LIVE WEBINAR. 5 Success-driving Actions: How to Manage Extreme Outsourcing Pricing. Outsourcing contracts signed as recently as early 2021 may already be misaligned with market realities. This webinar will uncover five pricing actions enterprises should take now to attain value without breaking the bank. Our Experts.

Outsourcing 130

Outsourcing Management BPO Banking 130

Everest Group

MARCH 7, 2024

LIVE Webinar Delivering Commercial Value in Outsourcing Contracts to APAC Clients in 2024 March 7, 2024 | 11:00 AM IST | 1:30 PM SGT | 2:30 PM JST | 3:00 PM ACT Last year, the outsourcing industry faced a noticeable slowdown in demand. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 130

Outsourcing BPO Cybersecurity Sales 130

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are the primary implications for business, technology, and sourcing resulting from these trends?

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

SEPTEMBER 21, 2021

LIVE WEBINAR. 5 New Ways to Drive Strategic Results from Procurement Outsourcing. Access the on-demand webinar, which was delivered live on September 21, 2021. Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. Vice President.

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings. Who should attend?

Software 130

Software Outsourcing BPO Management 130

Everest Group

APRIL 12, 2022

Outsourcing Pricing: 3 Pitfalls and 2 Unknowns Enterprises Need to Know in 2022. The market for outsourced services has changed drastically in the past twelve months. Join this expert panel to discover three critical outsourcing pricing pitfalls that enterprises should watch for now and two unknowns to be aware of throughout 2022.

Outsourcing 130

Outsourcing BPO Management Marketing 130

Everest Group

JUNE 18, 2024

live webinar Marketing in 2024: Findings from our CMO Priorities Survey June 18, 2024 | 8 a.m. What questions will the webinar answer for the participants? How is the CMO’s outsourcing behavior changing? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8.30 IST Where do I want to spend my marketing budget? Who should attend?

Marketing 130

Marketing BPO Outsourcing Accounting 130

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. IST In 2022, the outsourcing industry experienced significant attrition and wage hikes. CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Everest Group

JANUARY 28, 2025

Join Everest Group experts Yugal Joshi, Partner, Alisha Mittal, Vice President, Mukesh Ranjan, Vice President, and Akshat Vaid, Partner, for an exciting webinar that will redefine how you view the future of the engineering and IT technology space. What questions will the webinar answer? Who should attend?

BPO 130

BPO Engineering Sourcing Outsourcing 130

Everest Group

NOVEMBER 8, 2022

ON-DEMAND WEBINAR. In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency. What questions will the webinar answer for the participants? • How to Unlock the Full Value of Cloud.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

AUGUST 1, 2023

Live Webinar Disruption and Uncertainty: Today’s CFO Agenda August 1, 2023 | 9 a.m. Join this webinar as our experts discuss the key priorities for CFOs amidst ongoing disruption, instability, and unpredictability. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m.

Finance 130

Finance Accounting BPO Shared Services 130

Everest Group

OCTOBER 1, 2024

Live Webinar Maximizing Value in Finance Transformations with S/4HANA October 1, 2024 | 9 a.m. Join Harpreet Makan, Practice Director, and Abhishek Mundra, Practice Director, for an enlightening webinar on driving finance transformation using S/4HANA. What questions will the webinar answer for the participants? CDT | 10 a.m.

Finance 130

Finance BPO Government Outsourcing 130

Everest Group

OCTOBER 5, 2023

ON-DEMAND WEBINAR The Evolved Trust and Safety Industry and What to Expect Next WATCH THE WEBINAR ON-DEMAND Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. What questions does the webinar answer for the participants?

BPO 130

BPO Outsourcing Sourcing Sales 130

Everest Group

MARCH 7, 2023

Live Webinar Strategies for Customer Experience (CX) Success in an Uncertain World March 7, 2023 | 9 a.m. IST The global customer experience (CX) outsourcing market has grown tremendously. What questions will the webinar answer for the participants? CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. Who should attend?

Reduced Costs 130

Reduced Costs Outsourcing BPO Sales 130

Everest Group

OCTOBER 5, 2021

LIVE WEBINAR. Join our experts for this webinar as they spotlight the current state of the European global services market and deliver insights on how enterprises can capitalize on and navigate the change. What questions will the webinar answer for the participants? Register for the Webinar. October 5, 2021 |.

Marketing 130

Marketing Service BPO Offshoring 130

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Register Here Key Takeaways: How has pricing for outsourced services evolved in the first half of 2023?

Outsourcing 147

Outsourcing Strategic Sourcing BPO Sourcing 147

Everest Group

JULY 11, 2023

Live Webinar Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 July 11, 2023 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Gone are the days when cybersecurity was solely the concern of IT departments. Who should attend?

Cybersecurity 130

Cybersecurity Advisory BPO Outsourcing 130

Everest Group

MAY 9, 2023

Live Webinar 5 Steps to Unlock Maximum Value from Cloud May 9, 2023 | 9 a.m. In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment. CDT | 10 a.m. EDT | 3 p.m.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

AUGUST 9, 2022

ON-DEMAND WEBINAR. Join this webinar to hear how sustainable sourcing can impact content moderation, the importance of monitoring the wellbeing of human moderators in content moderation, and how these fit into Environmental, Social, and Governance (ESG) priorities for companies. Who should attend? Abhijnan Dasgupta. Practice Director.

Sourcing 130

Sourcing Impact Sourcing BPO Government 130

Everest Group

MARCH 22, 2022

LIVE WEBINAR. Steeply climbing salaries and outsourcing rates, dwindling talent pools, and increasing customer expectations of service are causing organisations across Europe to feel the heat and break budgets when it comes to global services. CIOs CTOs CDOs IT and BPO leaders Sourcing leaders Strategy leaders GBS leaders.

Service 130

Service Impact Sourcing BPO Sourcing 130

Everest Group

JUNE 22, 2023

Live Webinar The Mid-year CXM Checkpoint: Key Learnings and What’s to Come June 22, 2023 | 9 a.m. In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year. CDT | 10 a.m. EDT | 3 p.m.

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

FEBRUARY 24, 2023

By starting with four basic elements in agreements, buyers can realize the transformation objectives they desire but often struggle to achieve from their outsourcing relationships. Transformational outsourcing can reduce the outsourcing spend or total contract value (TCV) and improve the user experience, quality, and timeliness.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

MAY 18, 2022

The planned merger announced last month between Konecta, the leading provider of Spanish-speaking Customer Experience solutions, with Italy-based customer management provider Comdata will create the sixth-largest player by revenue in the customer experience Management (CXM) BPO sector. Future outlook for the CXM market.

Business Process Outsourcing 130

Business Process Outsourcing BPO Marketing E-Commerce 130

Everest Group

FEBRUARY 10, 2025

The market was buzzing with large deals and, occasionally, mega deals, signaling a period of confidence in large-scale outsourcing. This dip has prompted enterprises to rethink their outsourcing strategies. Enterprises sought to accelerate transformation across both value creation and cost optimization. in 2021 to 4.8

Outsourcing 130

Outsourcing Information Technology Marketing Engineering 130

Premier BPO

APRIL 13, 2023

We recently recorded a live stream on the topic of busting myths about outsourcing. While outsourcing has become a popular topic of discussion with today’s economic climate and labor challenges, some firms are hesitant to engage an outsourcer, often due to misconceptions held since the early days of outsourcing.

Outsourcing 130

Outsourcing Offshoring Co-Sourcing BPO 130

Everest Group

DECEMBER 26, 2024

Job overview This role is part of the Commercial and Solution Analytics (CSA)practice, which assists buyers and service providers make informed decisions about costs, pricing or solutioning in outsourcing arrangements.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Premier BPO

FEBRUARY 28, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. Visit our services page About Premier BPO: Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing 130

Co-Sourcing BPO Service Customer Service 130

Everest Group

JANUARY 4, 2023

As outsourcing engagements mature, enterprise relationships with providers have evolved from focusing on lowering labor costs to targeting business-metric outcomes. Mature outsourcing enterprises expect more and often desire “the art of the possible!” Enterprise outsourcing goals also mature with tenure.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 16, 2024

Leveraging their deep-rooted understanding of global organizations’ financial and operational intricacies, the Big Four possess a unique vantage point that can help them cause a shift in the Finance and Accounting Outsourcing (FAO) market.

Service 162

Service Advisory Finance Accounting 162

Everest Group

APRIL 8, 2024

Contents: In this report, we: Position top IDP technology providers and those specializing in banking and insurance-specific processes on Everest Group’s PEAK Matrix®, categorizing them as Leaders, Major Contenders, Aspirants, and Star Performers Analyze the technology provider market’s competitive landscape Discuss providers’ key strengths and limitations (..)

Insurance 195

Insurance Banking Research Automation 195