Everest Group

MAY 23, 2024

Live Webinar Redefining T&S: Adapting to Economic, Regulatory, and Technological Shifts May 23, 2024 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. What are the key enterprise focus areas and trends in T&S? How will regulations affect enterprises?

BPO 162

BPO Regulations Sales Outsourcing 162

Everest Group

JUNE 11, 2024

live webinar Transforming to Thrive: Building Winning Operating Models Amid Disruption Across Industries June 11, 2024 | 9 a.m. What questions will the webinar answer for the participants? What are the primary implications for business, technology, and sourcing resulting from these trends? CDT | 10 a.m. EDT | 3 p.m.

Insurance 147

Insurance BPO Banking Healthcare 147

Everest Group

MAY 9, 2024

LIVE WEBINAR The State of Generative AI in the Retail and CPG Industry May 9, 2024 | 9 a.m. ” This webinar offers buyers and service providers valuable insights into real-world use cases where pilots progress to full production, key challenges, and the enterprise playbook around AI governance. CDT | 10 a.m. EDT | 3 p.m.

Retail 147

Retail BPO Regulations Sourcing 147

Everest Group

NOVEMBER 28, 2023

Live Webinar The State of GBS: Opportunities and Success Strategies for GBS Leaders November 28, 2023 | 9 a.m. Join this webinar to hear our GBS expert analysts discuss key insights into the latest GBS developments, emerging themes, challenges and opportunities, and success-driving initiatives for 2024. CST | 10 a.m. EST | 3 p.m.

Global Business Services 147

Global Business Services Shared Services BPO Sourcing 147

Everest Group

JANUARY 28, 2025

Join Everest Group experts Yugal Joshi, Partner, Alisha Mittal, Vice President, Mukesh Ranjan, Vice President, and Akshat Vaid, Partner, for an exciting webinar that will redefine how you view the future of the engineering and IT technology space. What questions will the webinar answer? Who should attend?

Engineering 130

Engineering BPO Sourcing Outsourcing 130

Everest Group

JUNE 18, 2024

live webinar Marketing in 2024: Findings from our CMO Priorities Survey June 18, 2024 | 8 a.m. What questions will the webinar answer for the participants? PT | 10 a.m. CDT | 11 a.m. EDT | 4 p.m. BST | 8.30 IST Where do I want to spend my marketing budget? What does the sustainability conversation in marketing really look like?

Marketing 130

Marketing BPO Outsourcing Accounting 130

Everest Group

NOVEMBER 15, 2022

O N-DEMAND WEBINAR. In this webinar, Everest Group’s pricing experts will analyze the trends observed this year and deliver the pricing outlook for IT and BPO services in 2023. CIOs, CTOs, and CDOs IT and BPO department leaders SVMOs CPOs Strategic sourcing leaders Category managers Supplier management leaders Vendor managers.

Outsourcing 130

Outsourcing Service BPO Strategic Sourcing 130

Everest Group

NOVEMBER 8, 2022

ON-DEMAND WEBINAR. In this webinar, our experts will discuss how enterprises can measure the value of cloud, the challenges enterprises face in realizing its benefits, and how to unlock its full potential to maximize efficiency. What questions will the webinar answer for the participants? • How to Unlock the Full Value of Cloud.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

OCTOBER 5, 2021

LIVE WEBINAR. Europe is at the forefront of the global sourcing industry’s rapid evolution, with market nuances emerging from Eastern Europe, the Nordic region, and Western Europe. What questions will the webinar answer for the participants? What are the key attributes of IT and BPO outsourcing demand in Europe?

Marketing 130

Marketing Service BPO Offshoring 130

Everest Group

OCTOBER 5, 2023

ON-DEMAND WEBINAR The Evolved Trust and Safety Industry and What to Expect Next WATCH THE WEBINAR ON-DEMAND Over the past few years, enterprises have invested significantly in robust Trust and Safety (T&S) infrastructures in partnership with service and tech providers. What questions does the webinar answer for the participants?

BPO 130

BPO Outsourcing Sourcing Sales 130

Everest Group

MAY 23, 2023

Live Webinar The Six Key Pricing Themes Dominating 2023 May 23, 2023 | 9 a.m. In this webinar, our experts will discuss the six key pricing and commercial themes observed in the first half of the year and how enterprises can incorporate them into their planning whether entering new outsourcing relationships, renegotiating, or consolidating.

Strategic Sourcing 130

Strategic Sourcing Cybersecurity Cost Control Outsourcing 130

Everest Group

JULY 11, 2023

Live Webinar Cyber Resiliency Strategy: Key Themes and Pricing Trends for 2023 July 11, 2023 | 9 a.m. What questions will the webinar answer for the participants? CDT | 10 a.m. EDT | 3 p.m. BST | 7:30 p.m. IST Gone are the days when cybersecurity was solely the concern of IT departments. Who should attend?

Cybersecurity 130

Cybersecurity Advisory BPO Outsourcing 130

Everest Group

MAY 9, 2023

Live Webinar 5 Steps to Unlock Maximum Value from Cloud May 9, 2023 | 9 a.m. In this webinar, our experts will explore the unique opportunity for enterprises to align the definition of cloud value and execute their cloud value realization strategies while facing a constrained macroeconomic environment. CDT | 10 a.m. EDT | 3 p.m.

BPO 130

BPO Banking Outsourcing Sourcing 130

Everest Group

MARCH 21, 2023

LIVE WEBINAR Structuring an Outsourcing Deal in This Era of Uncertainty in Europe March 21, 2023 | 9 a.m. In this webinar, our analysts will discuss changes in enterprise expectations and the defining characteristics of an outsourcing deal in 2023 in Europe. CDT | 10 a.m. EDT | 2 p.m. GMT | 7:30 p.m.

Outsourcing 130

Outsourcing Offshoring BPO Sales 130

Everest Group

MARCH 22, 2022

LIVE WEBINAR. CIOs CTOs CDOs IT and BPO leaders Sourcing leaders Strategy leaders GBS leaders. How are European Organisations Riding the Global Services Headwinds? March 22, 2022 |. 9 am CDT | 10 am EDT | 2 pm GMT | 7:30 pm IST. Parul Jain. Practice Director. David Rickard. Vice President. Ricky Sundrani. Vice President.

Service 130

Service Impact Sourcing BPO Sourcing 130

Everest Group

SEPTEMBER 21, 2021

LIVE WEBINAR. Access the on-demand webinar, which was delivered live on September 21, 2021. Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What questions will the webinar answer for the participants? Who should attend?

Outsourcing 130

Outsourcing Government Global Business Services BPO 130

Everest Group

FEBRUARY 13, 2024

Live Webinar Charting the GBS Course for 2024: Accelerating and Sustaining Success February 13, 2024 | 9 A.M. Join our GBS experts for an insightful webinar examining what lies ahead for the GBS model. What questions will the webinar answer for the participants? CST | 10 A.M. EST | 3 P.M. GMT | 8:30 P.M. Who should attend?

Global Business Services 130

Global Business Services Shared Services BPO Sourcing 130

Everest Group

JUNE 22, 2023

Live Webinar The Mid-year CXM Checkpoint: Key Learnings and What’s to Come June 22, 2023 | 9 a.m. In this webinar, our analysts will examine the major events affecting the CXM industry in the first six months of 2023, how these events have shaped the industry, and what we can expect for the rest of the year. CDT | 10 a.m. EDT | 3 p.m.

Impact Sourcing 130

Impact Sourcing BPO Sales Outsourcing 130

Everest Group

JANUARY 30, 2024

Live webinar Adapting to Change: Boost Value in Outsourcing and Software Contracts When Uncertainty Persists January 30, 2024 | 9:00 AM CST | 10 AM EST | 3 PM GMT | 8:30 PM IST As we enter 2024, enterprises are under immense pressure to optimize their budgets and uncover potential cost savings.

Software 130

Software Outsourcing BPO Management 130

Everest Group

FEBRUARY 24, 2023

Read on to learn recommendations from our findings evaluating sourcing proposals over the past two years. It is no secret that when buyers evaluate proposals for IT and BPO work in a managed services model, they consider various criteria such as provider capabilities, cultural alignment, pricing, etc.

BPO 130

BPO Services Contracting Outsourcing Manufacturing 130

Everest Group

DECEMBER 26, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Premier BPO

FEBRUARY 28, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. Visit our services page About Premier BPO: Premier BPO seeks to be a seamless extension of its client’s business processes.

Co-Sourcing 130

Co-Sourcing BPO Service Customer Service 130

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Everest Group analysts, Abhishek Sharma, Partner, and Bharath M, Vice President, will serve as presenters.

Outsourcing 147

Outsourcing Strategic Sourcing BPO Sourcing 147

ScaleHub

JANUARY 25, 2023

Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing. Read our primer on Impact Sourcing: what it is, why companies should consider it, and how ScaleHub puts it into action with the help of trusted partners. What is Impact Sourcing?

Impact Sourcing 98

Impact Sourcing Sourcing Data Entry Business Process Outsourcing 98

Everest Group

JANUARY 4, 2023

Let’s look at an example of a business metric in BPO. Sourcing and procurement teams can lead the charter on driving business innovation and transformation from the offset. Learn more about outsourcing trends in 2023 in our webinar, Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.

BPO 130

BPO Outsourcing Labor Costs Advisory 130

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 16, 2024

Though FAO is the most mature BPO segment, there is enough white space for new and incumbent players to mark their presence in the market. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%.

Service 162

Service Advisory Finance Accounting 162

Premier BPO

APRIL 13, 2023

This recap is based on the live stream with Dave Shapiro, a 30-year industry veteran in outsourcing, and chief operating officer at Premier BPO. The opposite is true in the case of many outsourcing BPOs and Co-sourcing partners like Premier BPO. to help them acclimatize. time zones. hours so clients are accommodated 24/7.

Outsourcing 130

Outsourcing Offshoring Co-Sourcing BPO 130

Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. On-demand Webinar Importance of IT Security Amid Evolving Care Models in Healthcare and Life Sciences | Report Greetings AR pros!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

It seems like it was just a couple of weeks ago when many of you joined us for our 2nd annual webinar for AR professionals, where we shared guidance on how to plan for the year ahead. On-demand Webinar Importance of IT Security Amid Evolving Care Models in Healthcare and Life Sciences | Report Greetings AR pros!

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

SEPTEMBER 21, 2021

Everest Group is a research firm focused exclusively on IT, business process, and engineering services – this specialization results in a depth of expertise that our clients find invaluable when making critical, strategic decisions related to their use and delivery of sourcing services. Global sourcing advisory firms.

Global Sourcing Advisory 100

Global Sourcing Advisory BPO Advisory Strategic Sourcing 100

Everest Group

SEPTEMBER 18, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Service 100

Service Global Sourcing Advisory Advisory Research 100

Magellan Solutions

MAY 2, 2021

How Can B2B Telemarketing Lead Source Make or Break Your Company? That is why it is important to determine which lead source works for you. Determining the best lead source for your B2B telemarketing also gives you more control over your budget. With this in mind, let us take a look at some of the most common lead sources.

Sourcing 52

Sourcing Sales Marketing BPO 52

Everest Group

JANUARY 24, 2023

AI translation is a machine translation process using complex algorithms to understand the source data in its original language and translate it into a wide range of other languages. Another BPO provider, Majorel, with their Lingua, too combines machine translation, AI, and crowd-based human quality control. What is AI translation?

Engineering 130

Engineering BPO Efficiency Research 130

Simplr

DECEMBER 15, 2021

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. . Want to learn more?

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

SIG Speaks

JULY 30, 2021

As demand continues to rock supply chains, we prepare for the future of procurement and risk mitigation with a host of exciting resources, industry research and webinars to elevate you in your role. Power Hour Webinars. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. . The problem?

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40

SIG Speaks

SEPTEMBER 1, 2021

with a host of exciting resources, industry research and webinars to elevate you in your role. On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. register now. .

Co-Sourcing 40

Co-Sourcing Risk Management Risk Management Sourcing 40