Magellan Solutions

MARCH 9, 2021

Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. Customer Service Expectations. Percentage.

Customer Service 52

Customer Service Outsourcing Service Offshoring 52

Magellan Solutions

MARCH 13, 2024

In the offshoring vs outsourcing comparison, offshoring is when a company moves overseas operations but retains control and ownership. Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings. However, Amazon’s use of offshoring goes beyond just customer service.

Offshoring 105

Offshoring Outsourcing Out-Tasking Labor Costs 105

Magellan Solutions

JANUARY 22, 2024

Having access to a pool of skilled employees, excellent customer service, a strong digital presence, and leveraging technology are just ways SMEs can bridge the gap with more established companies. Fred Chua, CEO of Magellan Solutions, to discuss how the company is able to serve a wide range of client’s outsourcing needs.

Outsourcing 52

Outsourcing BPO Out-Tasking Business Process Outsourcing 52

Magellan Solutions

MAY 20, 2024

The Philippines’ BPO industry is now considered one of the biggest suppliers of global outsourcing solutions. No business will miss out on any chance to tap this thriving sector to ensure its fast-track growth. Key Features: Strong focus on delivering high-quality services. billion in the year 2022.

Call Center 52

Call Center BPO Outsourcing E-Commerce 52

Magellan Solutions

FEBRUARY 26, 2022

Whether by hiring highly skilled employees to provide top-notch customer services, IT support like troubleshooting of client’s common problems, to offering a wide variety of services like BPO, LPO, KPO, and even Healthcare. . Countries compete daily to make its mark in the global outsourcing market. TALK TO US!

Outsourcing 40

Outsourcing BPO Government Global Outsourcing 40

Magellan Solutions

JULY 5, 2021

. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? Endless Development. Big Outsource. Learn legal and business framework of outsourcing.

Call Center 40

Call Center BPO Outsourcing Customer Service 40