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TDC Digital leverages IBM Cloud for transparent billing and improved customer satisfaction

IBM Business Partners

With the rise of cloud computing, web-based ERP providers increasingly offer Software as a Service (SaaS) solutions, which have become a popular option for businesses of all sizes. As a small- to medium-sized enterprise (SME), TDC Digital needed a transparent billing system to predict its expenses and price its services effectively.

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Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

We will explain the differences between offshoring and outsourcing and offer expert advice to help you make the right choice. Maximize cost savings and efficiency with this guide on strategic offshoring or outsourcing for small businesses and big players alike. This article has you covered! What is Offshoring?

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SMEs Attracted to Outsourcing in the Philippines & Other BPO Hubs

SourceFit

A growing number of small and medium-sized enterprises (SME) and new businesses are attracted to the outsourcing of certain services to optimize savings and business processes. Compared to larger companies that require board approval and deliberations, Araneta said that SMEs and new businesses are more open to outsourcing.

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Outsourced Technical Support For SMEs Pros And Cons

Magellan Solutions

Technical support services for SMEs allows an enterprise to incorporate services and experts into their operations and infrastructure. All these while keeping your data and information secure, of course with the right partner. . Companies must have the ability to easily adapt to changing business landscape and market.

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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Cost per hour: $1.65-$2.73, where $1=?71.

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The 5 best SaaS customer support companies

Influx

54% of businesses rely on third-party vendors to augment their customer service. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost. Customer support can be a lot to manage in-house. See RPM’s contact form to request more pricing information.

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Understanding EOR: Pros and Cons of Using Global Employment Outsourcing Solutions

Paysquare

Introduction of Employer of Record companies (EOR) Global expansion is a business development technique where a firm expands into the foreign markets. Businesses need to carry out research and analyze the market, abide by the rules and guidelines, and adjust their brand to the new culture.