Intelligent Sourcing

JULY 3, 2023

The Quantanite team was present at the recent CX Outsourcers conference in Glasgow, Scotland. The event focused exclusively on the Business Process Outsourcing (BPO) industry and explored current issues in the market and potential future trends.

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BPO Business Process Outsourcing Outsourcing Sourcing 52

Redial

APRIL 17, 2024

April 17, 2024 / in Business Process Outsourcing / by Deidad Juarez South Africa presents significant opportunities within the global outsourcing landscape. Why South Africa? Its strategic location, skilled workforce, cost-effective solutions.

Business Process Outsourcing 130

Business Process Outsourcing Banking Human Resources Outsourcing 130

Pure Moderation

OCTOBER 31, 2022

Business process outsourcing refers to outsourcing some business processes to an outside vendor. A service provider’s post-contractual duties include everything from claims and invoice processing to full-fledged HR operations (including recruitment, onboarding, and exit interviews).

Business Process Outsourcing 52

Business Process Outsourcing BPO Outsourcing External Service Provider 52

Offshore India Data Entry

FEBRUARY 19, 2024

When it comes to outsourcing business processes, companies often choose between business process outsourcing (BPO) and business process management (BPM). While both involve outsourcing tasks to third-party providers, BPO and BPM have important distinctions in their approaches.

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BPO Outsourcing Business Process Outsourcing External Service Provider 111

Go4Customer

JANUARY 3, 2023

With its high speed and low latency, 5G is expected to have a significant impact on various industries, including the business process outsourcing (BPO) industry. In this blog, we will explore how 5G is likely to transform the BPO industry and the challenges and opportunities it presents.

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BPO Business Process Outsourcing Outsourcing 98

Everest Group

OCTOBER 2, 2023

They have invested in a host of avenues, such as Decentralized Clinical Trials (DCT), with many Information Technology / Business Process Outsourcing (IT/BPOs) companies partnering with DCT providers.

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Business Process Outsourcing Manufacturing Healthcare Regulations 147

Redial

NOVEMBER 25, 2022

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023. . What are the top places aiming to invest in and generate more opportunities for companies and their people?

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BPO Business Process Outsourcing Outsourcing Manufacturing 130

Anexa

NOVEMBER 7, 2021

With supply chain issues presenting new challenges, retailers will need to rely on creative and flexible order fulfillment, with ship-to-store, ship-from-store, and BOPIS ruling the retail experience. And where do business process outsourcing companies fit in this dynamic new age of retail resilience?

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Business Process Outsourcing Retail Outsourcing Data Entry 40

Everest Group

SEPTEMBER 12, 2024

In line with the evolving nature of gen AI, contractual language must also adapt swiftly to address the unique challenges and opportunities presented by these solutions in information technology (IT) and business process outsourcing (BPO). Here’s our take on which critical contractual considerations must be prioritized during the contracting stage, (..)

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BPO Business Process Outsourcing Sourcing Outsourcing 130

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. According to Deloitte’s 2016 Global Outsourcing Survey, 70% of respondents reported cost reduction as a key outsourcing objective.

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Offshoring BPO Accounting Data Entry 94

Intugo

JANUARY 31, 2023

BPO in Mexico: what it is, what are its advantages, and when to implement it as a strategic tool What is meant by business process outsourcing or BPO in Mexico? This has been the case even though some of the functions they perform are outside of the realm of their primary business activity.

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BPO Business Process Outsourcing Administrative Out-Tasking 98

CGS Inc

OCTOBER 14, 2021

Recognized for Business Process Outsourcing Solutions in a disruptive period for customer service. The award is presented by TMC, a global, integrated media company, and TMC’s CUSTOMER magazine. This is the sixth time CGS has received this award. .

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Business Process Outsourcing Call Center BPO Outsourcing 98

Velocity Global

JANUARY 11, 2022

Business Process Outsourcing (BPO). A less risky option for businesses who are not ready to establish an actual presence in their new country is BPO. This option for global hiring presents the lowest amount of risk in regards to labor laws, taxes, and IP. Your parent company is typically the US-based headquarters.

Global Hiring 111

Global Hiring BPO Business Process Outsourcing Right-Sizing 111

Raya Contact Center

OCTOBER 3, 2021

In addition, RCX was awarded in two corporate categories, which were Best in Customer Service and Best Home/Remote Agent Program, presented by Maggi Dewedar, Director of Support Functions. Maggi Dewedar, Director of Support Functions said: “We’re delighted with the whole team.

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Business Process Outsourcing BPO Customer Support Outsourcing 98

ScaleHub

SEPTEMBER 8, 2021

The Dyanix portfolio includes complete solutions and a full range of services supporting European businesses on every level. This association combines ScaleHub’s leading crowdsourcing solutions with the Dyanix network within the shared service centers (SSCs) and business process outsourcers (BPOs) markets as a cross-continent partnership.

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Reduced Costs Data Entry Business Process Outsourcing Out-Tasking 52

Redial

MAY 24, 2023

Power point presentations and other executive ways to present results have become a standard tool to present our clients the KPIs. Include both quantitative and qualitative data, highlighting key achievements, challenges, and areas that require attention.

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BPO Collaborations Management Business Process Outsourcing 130

Redial

JANUARY 6, 2023

And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses. Presenting all the information, in a transparent way and by different preferential formats such as videos, infographics or guides, are easy and fast ways.

Service 130

Service Manufacturing Customer Service Outsourcing 130

VXI

AUGUST 17, 2021

Transposing this to the Business Process Outsourcing (BPO) industry terms, customer experience (CX) agility is the ability of the service provider to swiftly mobilize tactics and adapt to the volatile and ever-changing customer environment. THE TRINITY OF CUSTOMER EXPERIENCE AGILITY.

Customer Service 105

Customer Service Service BPO Business Process Outsourcing 105

NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. This choice presents a number of options for the vast majority of enterprises.

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Global Business Services Outsourcing Robotics Process Automation BPO 94

Offshore India Data Entry

MAY 21, 2024

Introduction The Business Process Outsourcing (BPO) industry is on the brink of a major transformation in 2024. What Is BPO and Its Evolution Business Process Outsourcing, or BPO, is a business practice that involves contracting out certain operations and responsibilities to third-party service providers.

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BPO Offshoring Data Entry Business Process Outsourcing 105

Groove Technology

SEPTEMBER 6, 2022

A GEO frequently has access to talent that might not be present in the nation where you are based. You cannot afford to wait until a new opportunity presents itself in the fast-paced world of today. To get the answer to that query, one must first define what outsourcing entails. Employees with more advanced skill sets.

Payroll 130

Payroll Human Resources Administrative Outsourcing 130

Premier BPO

AUGUST 19, 2021

Business Process Outsourcing (BPO). A specific type of outsourcing in which one company utilizes the services such as Front-Office or Back-Office services from an external company, such as HR , Billing, Payroll, Call Center, etc. . Recruitment Process Outsourcing (RPO).

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BPO Outsourcing Call Center Offshoring 130

NoonDalton

OCTOBER 20, 2021

There are a number of critical business activities that are commonly outsourced out to third-party firms, especially for high-growth businesses in areas including high-tech, biotechnology, and renewable energy. Customer Service Outsourcing. How Fast-Growth Companies can Benefit From Outsourcing.

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Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Redial

APRIL 17, 2024

South Africa presents significant opportunities within the global outsourcing landscape. From alternative legal services to finance & accounting, human resource outsourcing, and procurement, South Africa maintains a competitive advantage , providing access to the dynamic African market and beyond.

Banking 130

Banking Human Resources Outsourcing Legal Services 130

Everest Group

DECEMBER 2, 2021

This overarching term means encouraging partnering with businesses owned by minorities, women, veterans and service-disabled veterans, members of the LGBT community, and other historically underutilized businesses, and small business concerns for business procurement.

Impact Sourcing 130

Impact Sourcing BPO Sourcing Business Process Outsourcing 130

ScaleHub

FEBRUARY 21, 2024

For a business process outsourcer (BPO), growth can present a dilemma. A successful BPO is one that provides value to its customers by meeting their service level agreements (SLA) regarding turnaround time and performance goals. With an increasing […]

BPO 52

BPO Business Process Outsourcing Outsourcing Service 52

ScaleHub

FEBRUARY 21, 2024

For a business process outsourcer (BPO), growth can present a dilemma. A successful BPO is one that provides value to its customers by meeting their service level agreements (SLA) regarding turnaround time and performance goals. With an increasing […]

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BPO Business Process Outsourcing Outsourcing Service 52

Go4Customer

SEPTEMBER 24, 2021

Business process outsourcing industry has witnessed numerous seismic changes within a short span of time. At present, the industry is yet again at the inflection point. This is because the total number of businesses who have incurred expenditure on outsourcing industry has explode.

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BPO Business Process Outsourcing Outsourcing 52

Magellan Solutions

APRIL 5, 2018

There are two countries in the world that are quite known for providing effective business process outsourcing services — India and the Philippines. Businesses that are looking to outsource services from BPO companies usually go to these countries to look for a good partner.

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BPO Business Process Outsourcing Service Outsourcing 60

Redial

DECEMBER 26, 2022

According to data presented by Consulting firm Fifth Quadrant , found that for 71 percent of consumers, talking with a live agent over the phone was still the top preference, especially for registering complaints (66%), making purchases (62%), and asking technical questions (70%).

Customer Service 130

Customer Service Service Banking Accounting 130

SourceFit

MAY 22, 2019

The Philippines could become Asia’s fastest-growing economy due to the country’s young and English-proficient workforce in business process outsourcing (BPO) companies , tax reform programs and unprecedented infrastructure projects, according to the Asian Development Bank (ADB). Global Credit Rating.

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Business Process Outsourcing BPO Outsourcing Banking 52

Magellan Solutions

OCTOBER 24, 2017

The Washington-based B2B market research and reviews firm Clutch recognized Magellan Solutions as one of the top back office and business process outsourcing (BPO) firms for virtual assistants (VA) and legal outsourcing.

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BPO Outsourcing Business Process Outsourcing Call Center 51

The Hackett Group

AUGUST 1, 2024

Hackett Pay is designed to provide companies with comprehensive support for their payroll operations, including full business process outsourcing, staff support, and access to The Hackett Group’s best practices for payroll optimization and more.

Payroll 78

Payroll Managed Services Collaborations Management 78

Redial

FEBRUARY 24, 2021

Talk to the partner of your choosing, get to know and understand them as they come to know and understand you and your business, the importance of this interaction will ensure that you are making the right decision.

Call Center 130

Call Center Service Outsourcing BPO 130

Pure Moderation

MAY 21, 2021

Pure Moderation – 24/7/365 customer service outsourcing expert. Pure Moderation is a global business process outsourcing vendor with offices in Vietnam, Thailand, the Philippines, India, and the USA. Strategic Sales & Marketing . Out2Bound. EBQuickstart. MoreMeetings.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Redial

DECEMBER 9, 2022

over the forecast period, according to data presented by Vantage Market Research. Although this is certainly a process more related to the startup phase of a fintech, due to its natural vision to grow and go worldwide, fintech’s usually rely heavily on considerable capital and investors. With a value of USD 112.5

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Magellan Solutions

JULY 31, 2021

Additionally, areas of high volatility, political or geographical, can present future challenges to consider. Performance of agents largely impacts the effectiveness of your outsourced call center. Business Process Outsourcing Industry in the Philippines Remains a Top Choice for Business Worldwide.

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BPO Call Center Marketing Business Process Outsourcing 52