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The Great Debate: Global Business Services Versus Outsourcing | Blog

Everest Group

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?

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Healthcare Shared Services: Will It Be Beneficial To Your Medical Center?

Magellan Solutions

Healthcare Shared Services for your Medical Center. But health care is still its own business. Even though it’s a unique and important business, it’s still a business. Healthcare Shared Services – What You Need To Know. But what are shared services anyway?

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In With nearly 1.44 billion in revenue in just the first half of 2022.

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10 Big Companies That Outsource to India and Their Struggles

Magellan Solutions

American Express (AMEX) has been practicing business process outsourcing in India. This company entrusts its customer service to some companies in India and the Philippines. This urged Cisco to set up its second-largest research and development facility in Bangalore. American Express (AMEX). General Electric (GE).

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In With nearly 1.44 billion in revenue in just the first half of 2022.

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When Do You Need to Outsource a Call Center

Magellan Solutions

Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

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How BPOs & SSCs can overcome the talent shortage and other staffing obstacles

ScaleHub

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. A problem augmented.