Premier BPO

OCTOBER 3, 2023

Discover how Premier BPO can support your contact center’s capabilities and enhance your customer service efforts. We’d be happy to discuss how Premier BPO can contribute to enhancing your contact center’s capabilities and assisting in delivering superior customer service.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

Premier BPO

SEPTEMBER 21, 2023

The widespread forum serves as a go-to consumer service & customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. If you’re a Customer Experience professional or just looking to level up your Customer Relations, these sessions will give you the inside scoop on how the market’s shifting.

Co-Sourcing 130

Co-Sourcing BPO Retail Advisory 130

Premier BPO

MARCH 29, 2023

Our COO calls this “co-sourcing”. Our clients look to us for strategic insights and collaborate together to enhance their business. Our IT outsourcing unit continues to raise its value with custom software development and more recently, AI and Chat GPT-related services.

Co-Sourcing 130

Co-Sourcing Supply Chain Management BPO Outsourcing 130

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. This year’s focus is Maximizing Customer Experience through Digital Transformation. We will be showcasing at Booth #4047 with our leadership team in attendance.

Co-Sourcing 100

Co-Sourcing Outsourcing BPO Sourcing 100

Premier BPO

OCTOBER 9, 2023

In the fast-paced world of customer service and contact centers, staying ahead of the curve is essential for success. Dedicate focused time to immerse yourself in the realm of contact centers and customer service, catapulting your contact center strategy towards excellence.

BPO 130

BPO Co-Sourcing Outsourcing Customer Service 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Introduction to Jira Atlassian offers products for work, IT service management , agile, and DevOps.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Customer service has leapfrogged other functions to become CEOs’ top generative AI priority.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Premier BPO

MAY 12, 2022

“Perception is not reality, but it is the customer’s reality” – Sylvie Di Giusto. Responding instead of Reacting – Customer service, stress management, teamwork, leadership, innovation, and above all communication – Rick Lewis. Our focus is excellence in quality to deliver exceptional CX for our client’s customers.

BPO 130

BPO Co-Sourcing Insurance Automation 130

IBM Services

NOVEMBER 14, 2023

Data products and data mesh Data products are assembled data from sources that can serve a set of functional needs that can be packaged into a consumable unit. Flexibility in data collection is made possible when product lakehouses connect to and ingest data from many sources, using many different technology protocols.

Co-Sourcing 110

Co-Sourcing Sourcing Right-Sizing Analytics 110

Groove Technology

AUGUST 10, 2022

Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. Employment contracts.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

SIG Speaks

APRIL 14, 2022

As the co-author of the 2005 book Straight to the Bottom Line®: An Executive's Roadmap to World Class Supply Management, Rudzki knows a thing or two about the subject matter about which he confidently writes. Of course, recognizing the need to collaborate is not enough. Let's start with a bit of a history lesson. Orchestrating Success.

Finance 40

Finance Co-Sourcing Sourcing Strategic Sourcing 40

Obobo

SEPTEMBER 13, 2022

Any change in a business’s strategy and structure requires co-operation from all stakeholders. All departments, from customer service to IT to the CPO, are included. How can we help our people do their jobs better, faster, and more accurately? The company will suffer if an employee lacks the skills required for their job.

Co-Sourcing 59

Co-Sourcing Risk Management Risk Management Jobbing 59

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. This can enable significant cost savings and improve profitability.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. We’ll bring more event insights and post-event takeaways from the Fall Symposium in September.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 245

BPO Co-Sourcing Streamline Operations Government 245

Premier BPO

FEBRUARY 13, 2025

The 2025 World Economic Forum (WEF) Annual Meeting in Davos, themed “Collaboration for the Intelligent Age,” calls for innovative solutions to global challenges. 4 Workforce transformation requires collaboration between businesses, governments & society.

Co-Sourcing 130

Co-Sourcing Analytics Collaborations Sales 130

Everest Group

MARCH 20, 2025

Strengthening CCaaS with enhanced collaboration and intelligence Googles CCaaS solution has been upgraded with features that improve both the agent and customer experience. With these tools, businesses can personalize customer interactions, automate workflows, and accelerate time to value for AI-driven customer service.

Co-Sourcing 147

Co-Sourcing Automation Efficiency Customer Service 147

Perficient Digital Transformation

JANUARY 6, 2025

Unique Features of Agentforce Agentforce distinguishes itself from traditional AI solutions like chatbots and co-pilots through several key features: Data-Centric Approach : Agentforce leverages data from Salesforce and other connected systems within the Data Cloud, ensuring that all actions are informed by comprehensive and relevant data.

Co-Sourcing 52

Co-Sourcing Engineering Sales Collaborations 52

Capgemini

NOVEMBER 18, 2024

Streamlined operations: Automating repetitive tasks such as report generation, data analysis, and customer service interactions allows human capital to focus on higher-value activities. Data cleansing and standardization are vital to maintain accuracy, completeness, and consistency across various sources.

Service 52

Service Co-Sourcing Government Insurance 52