Premier BPO

MARCH 29, 2023

We have been laser-focused on our purpose of being a seamless extension of our client’s business and providing high-touch service, especially for first-time outsourcers. Our COO calls this “co-sourcing”. In the months since we’ve been working on bringing these innovations and efficiencies to market.

Co-Sourcing 130

Co-Sourcing BPO Supply Chain Management Outsourcing 130

Premier BPO

OCTOBER 28, 2022

A New Perspective on Managing Top Performers – Nate Spears, COO, ClearSource ROI of a Call Center – Bill Gosling Outsourcing Disruptive Innovation Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX Bringing Innovation to Life Through Human Operations Premier BPO Insight for Businesses From SOCAP 22.

Co-Sourcing 130

Co-Sourcing BPO Healthcare Call Center 130

Premier BPO

OCTOBER 12, 2022

When the focus is on CX, the best first line is the agent handling the customer. The ultimate customer experience relies on the people handling the technology and not the technology itself, although it helps enhance efficiency. Omni-Channel CX and Customer Loyalty. Humanize the onboarding process. Disruptive Innovation.

BPO 130

BPO Co-Sourcing Call Center Outsourcing 130

Premier BPO

SEPTEMBER 21, 2023

These accolades underscore Premier BPO’s commitment to delivering quality customer service through innovative training and continuous process improvements. Combining their strengths is key to efficient and authentic customer communication.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

31 West

FEBRUARY 7, 2023

Are repetitive tasks bogging your service desk? If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. It offers several products depending on IT, employee, customer, and creator workflows.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Whether addressing a localized issue or managing a global product recall, expert co-sourcing partners ensure smooth execution while maintaining business continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing Regulations 100

Everest Group

MARCH 1, 2023

Instead, it can assist them by streamlining the process and making it cost-effective and efficient by automating routine tasks, improving the candidate experience, and enhancing the recruitment process. In a few years, AI bots could replace various roles, such as customer service executives, recruiters, content writers, and even coders.

Marketing 130

Marketing Co-Sourcing Content Writing Finance 130

IBM Services

NOVEMBER 15, 2023

Watsonx is comprised of three components that empower businesses to customize their AI solutions: watsonx.ai Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

Simplr

DECEMBER 15, 2021

It’s clear that building (and managing) efficient and happy CX teams are a key priority for businesses today. We call these the NOW Customers and we know three things about them: They expect customer service to be fast and on-demand. In thinking this way, teams will become more efficient and get more executive buy-in.

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. The overall networking at the event was tremendous.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Premier BPO

AUGUST 19, 2021

Co-Sourcing. A type of outsourcing that makes the externally hired company part of your in-house team and promotes values of sharing risk and reward is Co-souring. Placing a company’s operations in the optimum location that provides the highest combination of efficiency and lowered cost. Customer Care. Nearshoring.

BPO 130

BPO Outsourcing Call Center Offshoring 130

Groove Technology

AUGUST 10, 2022

Additionally, it works for businesses who do not intend to establish operations in Vietnam but wish to outsource procedures such as IT support and customer service. Co-employment services are provided by PEO in partnership with existing small and medium-sized businesses. Employment contracts.

IT Outsourcing 130

IT Outsourcing Outsourcing Payroll Administrative 130

Perficient Digital Transformation

MAY 6, 2024

When will the service technician arrive? These are all common questions lobbed into customer service centers. Your contact center is a living knowledge base where your agents not only cover common questions, but also provide expert-level answers to the complex questions your customers ask. Where’s my order?

Co-Sourcing 52

Co-Sourcing Out-Tasking Retail Sales 52

Perficient Digital Transformation

JUNE 10, 2024

The Data Cloud Advantage Unified Customer View: Experience Cloud engages with customers across various touchpoints. Data Cloud acts as a central hub, consolidating customer data from Salesforce and external sources. Real-Time Insights: Imagine understanding customer behavior as it happens!

Co-Sourcing 52

Co-Sourcing Customer Support Accounting Sourcing 52

SIG Speaks

APRIL 14, 2022

As the co-author of the 2005 book Straight to the Bottom Line®: An Executive's Roadmap to World Class Supply Management, Rudzki knows a thing or two about the subject matter about which he confidently writes. Through this synchronization, companies will be able to “retain value efficiently and effectively in a repeatable and scalable way.”.

Finance 40

Finance Co-Sourcing Sourcing Strategic Sourcing 40

Obobo

SEPTEMBER 13, 2022

Any change in a business’s strategy and structure requires co-operation from all stakeholders. All departments, from customer service to IT to the CPO, are included. Are our processes consistent and repeatable, and are they efficient? How can we help our people do their jobs better, faster, and more accurately?

Co-Sourcing 59

Co-Sourcing Risk Management Risk Management Jobbing 59

IBM Services

APRIL 25, 2024

Business process reengineering (BPR) is the radical redesign of core business processes to achieve dramatic improvements in performance, efficiency and effectiveness. This can lead to can significant improvements in efficiency, accuracy and scalability and enable the organization to operate more effectively.

Supply Chain Management 59

Supply Chain Management Finance Human Resources Robotics Process Automation 59

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Cost containment and efficiency gains Another benefit of outsourcing that can’t be ignored is cost optimization.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

To source in today’s competitive labor market, companies are having to stretch their operating budgets, spending more on recruitment, compensation, and training to overcome staffing and skill shortages – with no end in sight. Cost containment and efficiency gains Another benefit of outsourcing that can’t be ignored is cost optimization.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Perficient Digital Transformation

MAY 26, 2023

Step 1 – Co-pilot AI is already applied to a number of use cases that can be leveraged by both the technical and marketing teams. Will they market personality modules based on data models and use cases specific to things like commerce and customer service? I think this will happen in 4 phases that have already begun.

Co-Sourcing 59

Co-Sourcing Out-Tasking Marketing Sales 59

Magellan Solutions

APRIL 5, 2021

Here are some of the services you can get from call center Philippines. Customer Service. This is one of the most popular call center services in the Philippines. It is a great fit for any English-speaking business who wants to establish a great customer service. Your employee can only do so much.

Call Center 52

Call Center Outsourcing BPO Offshoring 52

Premier BPO

MAY 24, 2023

The utilization of Camtasia, an all-in-one screen recorder and video editing solution, significantly enhances the creation and utilization of training materials, improving effectiveness and efficiency. Unlocking WFO Potential to Improve Contact Center Performance – Shane A.

Offshoring 130

Offshoring BPO Outsourcing Co-Sourcing 130

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

BPO 245

BPO Co-Sourcing Streamline Operations Government 245

Premier BPO

FEBRUARY 28, 2025

2 Key Takeaways 1 Product recalls can cost over $10 million is your business equipped to handle them efficiently? 4 A centralized recall strategy can improve efficiency by 11.4% A co-sourcing approach through contact centers ensures that specialized resources are deployed to maintain business continuity.

Co-Sourcing 130

Co-Sourcing Management Sourcing Analytics 130

Everest Group

MARCH 20, 2025

As artificial intelligence (AI)-driven CX solutions become the norm, vendors are doubling down on their AI-first strategies to enhance efficiency, engagement, and customer satisfaction. With these tools, businesses can personalize customer interactions, automate workflows, and accelerate time to value for AI-driven customer service.

Co-Sourcing 147

Co-Sourcing Automation Efficiency Customer Service 147

Premier BPO

MARCH 20, 2025

The Revenue Growth Challenge in 2025 Economic uncertainty and rapid industry shifts in 2025 require businesses to remain flexible and cost-efficient. Partner with Premier for smarter, cost-efficient back-office solutions! Premier builds reliable, dedicated teams in global service centers, ensuring workforce stability.

Outsourcing 130

Outsourcing Service E-Commerce Reduced Costs 130

Premier BPO

FEBRUARY 13, 2025

5 Premiers co-sourcing model helps businesses seamlessly align workforce strategies for future success. Our co-sourcing model integrates directly into our clients’ operations, ensuring that recruiting, onboarding, and training strategies are tailored to their unique needs.

Co-Sourcing 130

Co-Sourcing Analytics Collaborations Sales 130

Premier BPO

NOVEMBER 22, 2024

By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity. Whether addressing a localized issue or managing a global product recall, expert co-sourcing partners ensure smooth execution while maintaining business continuity.

Outsourcing 100

Outsourcing Management Co-Sourcing BPO 100

Capgemini

NOVEMBER 18, 2024

Enhanced risk management: Gen AI can significantly improve processes like fraud detection, credit risk assessment, and anti-money laundering (AML) compliance, increasing operational efficiency and accuracy. Data cleansing and standardization are vital to maintain accuracy, completeness, and consistency across various sources.

Service 52

Service Co-Sourcing Insurance Government 52