Co-Sourcing Efficiency Labor Costs 
Premier BPO
JULY 12, 2024
3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.
Premier BPO
JUNE 28, 2024
CX leaders believe investing heavily in AI across virtually every stage of the customer journey should improve the CX, with 65% of CX leaders saying that traditional customer service methods are outdated compared to the efficiency of AI and bots. 2 Unfortunately, results so far have failed to validate this belief.
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Premier BPO
AUGUST 16, 2024
The Modern Contact Center: A Complex Landscape Modern contact centers have evolved into strategic business functions that face pressures like increasing call volumes, persistent talent shortages, and the need to optimize service quality and cost efficiency.
Premier BPO
JULY 12, 2024
3 Unfortunately, the healthcare industry hasn’t been able to leverage the full potential of these AI-powered tools that have the potential to enhance customer experience, bring cost savings, boost efficiency, and bring accessibility to healthcare services.
Premier BPO
JUNE 28, 2024
2 However, the disconnect between the efficiencies companies feel the chatbots can deliver and how consumers view the chatbot experience is at an all-time high. This becomes a source of great dissatisfaction for consumers. Therefore, focusing on user-centered design principles is the first step in reversing the declining trend of CX.
Premier BPO
AUGUST 30, 2024
4 Offshore Co-Sourcing: The Ultimate Team Booster Offshore staff augmentation involves engaging third-party service providers from other countries to support the in-house employees. Common Misconceptions About Offshore Co-Sourcing Numerous businesses and management experts remain unclear about offshore staff augmentation.
Premier BPO
JULY 19, 2022
The two touched on the challenges brought about by today’s labor market, and broached the topic of more effective staffing models like co-sourcing. Rising labor costs due to increased recruiting competition and retention-related benefit expectations are a prime concern for many companies. About Premier BPO.
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