This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Session on Best Practices by Premier BPO: Hear from our outsourcing expert, Premier BPO COO, Dave Shapiro on the Best Practices of Offshore Outsourcing. Learn how CX has evolved over the decades to elevate customer experience and how you can streamline your operations for omnichannel when outsourcing.
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.
Event Overview: SSOW is the largest global outsourcing platform that brings together outsourcing industry professionals, executives, speakers, and business owners under one roof. Premier BPO Exhibit Premier BPO will be showcasing at Booth 108 with our leadership in attendance.
The Call & Contact Center Expo is an industry event catering to professionals in the customer care, contact center, and customer experience field. The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base.
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.
Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. The company offers co-sourcing, a hybrid approach to outsourcing, across multiple functions for several industries through its global sites.
In today’s fast-paced business environment, more companies are turning to co-sourcing to meet their operational needs. Co-sourcing, a hybrid model, combines in-house resources with external expertise from outsourcing companies. These include salaries, benefits, training, office space, and equipment.
1 With consumer trust and regulatory scrutiny at an all-time high, companies that prepare to tackle unexpected events can transform these challenges into opportunities for growth. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023.
Event Information: – Event Name: ICMI Contact Center Expo – Date: October 16 th – 19 th , 2023 – Location: Orlando, FL, Loews Royal Pacific Resort Join Premier BPO – Your Trusted Outsourcing Partner: At ICMI Contact Center Expo, you’ll have the chance to meet our team of outsourcing specialists.
Outsourcing recall management could be a smart, strategic move for modern businesses, as they can gain access to experts equipped with advanced systems and compliance knowledge. By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity.
Among the leadership present at the event, our COO, Dave Shapiro had a short interview with the event sponsor, TMC’s Group Editor in Chief, Rich Tehrani. The two touched on the challenges brought about by today’s labor market, and broached the topic of more effective staffing models like co-sourcing. About Premier BPO.
Everest Group and the Shared Services & Outsourcing Network (SSON) hosted a LinkedIn Live event to discuss the effects of the Russia-Ukraine war on service delivery and actions global business services / shared services organizations, enterprises, and global services firms should take as they immediately recover and plan for the coming months.
Outsourcing Financial services is the process of moving certain Finance & Accounting functions within an organization to a specialized third-party vendor. The global Financial services outsourcing market size was estimated at $130 Billion in 2021 and is projected to grow at a rate of 7.5% F&A Outsourcing Benefits vs. Risks.
Join us at this year’s Fall SOCAP event for a dynamic experience filled with expert insights, community summits, networking opportunities, and transformative tips from industry pros and trailblazers.
Here’s part two of our blog series with key takeaways form the event. You may also like: Differential Cost of Co-sourcing versus Internal Hiring Estimate Your Savings when Co-Sourcing with Premier BPO. ROI of a Call Center – Bill Gosling Outsourcing. Recruitment in a Wage War. ROI Calculator.
Explore the cutting-edge technology, and applications of automation and AI, and gain expert insights at the ICMI Contact Center Expo 2023; the most customized Contact Center Event set to take place from October 16th to 19th in Orlando, Florida. Ready to take the first step towards outsourcing success?
Continued below in our three-part series blog, is key takeaways from the event, with focus on the. Our focus is inclusivity, employee engagement, and being a source for individuals to develop both personally and professionally. Are you thinking about outsourcing for the first time? First-Time Outsourcers. time attendees.
Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. In addition to the Indianapolis 500 racing theme, the latest SOCAP symposium was a phenomenal event for industry leaders to get together, exchange ideas, share best practices, and learn the latest trends in the industry.
This year’s Fall SOCAP event featured a comprehensive lineup of experts, collaborative community summits, valuable networking prospects, and practical advice from experienced industry professionals and innovators. They highlight the effectiveness of offshore outsourcing in achieving high-quality results.
Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. Premier BPO was a sponsor at the event and showcased at booth #108.
For example, we plan employee engagement activities that are similar to those planned by our clients, such as team away days at the beach, team lunches and dinners for special events, and celebrating anniversaries. With three service centers across Asia, we can source the right skills and talent for our clients’ needs.
Our leadership was present at all the major industry sessions and gave insights into the event’s happenings, revealing what the experts had shared: industry best practices, emerging CX trends , and lessons learned from last year. We offer co-sourcing partnerships, a hybrid approach to outsourcing while sharing mutual risk and reward.
10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM . Due to the numerous advantages outsourcing has to offer, including reduced costs and access to a larger talent pool, an increasing number of companies are outsourcing their software development needs to outsourcing companies. WHY DO COMPANIES OUTSOURCE THEIR BUSINESS?
ScaleHub is excited to present the power of crowdsourcing at the Outsourcing & Shared Services Germany Forum on 8 June in Berlin. ScaleHub’s presentation will be featured in Block 2 of the day, which is dedicated to Outsourcing and Global Business Services Delivery. Hope to see you there!
CIO Watercooler event: Integrate offshore development teams into a business. They publish content and regularly organise events and sessions around topics relevant to tech leaders. Alasdair Thompson, Head of Operations of Defence & Space at BAE Systems Digital Intelligence, was the Event Chair.
USA Payroll Outsourcing and PEO/GEO Services Leader Publishes Payroll & HR Insights for the USA (United States of America). payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. Mercans’ USA Payroll Outsourcing Solutions.
New Sourcing Industry Group Advisory Board members will serve three-year terms and help guide the strategic direction of SIG. Jenti Vandertuig — Director of Procurement at San Francisco 49ers Wayne Heiler — Consultant Vendor Relations CTO at Toyota Motors North America Nathan Haydn-Myer — Sr.
Founded in 2006, Chazey Partners supports public and private sector clients with shared services, business transformation, technology enablement, intelligent automation, digital transformation, enterprise wide security and sourcing advisory around the world. Leverage our experience for your success.
USA Payroll Outsourcing and PEO/GEO Services Leader Publishes Payroll & HR Insights for the USA (United States of America). payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. Mercans’ USA Payroll Outsourcing Solutions.
We have a host of resources, insights and events to help you deliver on procurement's new future. . November SIGnature Events. After an amazing Global Executive Summit, the SIG team is hard at work to bring you our next in-person event of the year, our SIGnature Events. Northeastern Regional SIGnature Event.
payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. Mercans’ USA Payroll Outsourcing Solutions. Business can also be conducted through general or limited partnerships or co-operatives. penetration tests. In the U.S.
Join your sourcing, procurement, and risk management colleagues in this two-hour interactive virtual environment to be challenged with topics related to our industries! Demystifying eAuctions – How to Source Smarter, Faster and Better. Demystifying eAuctions – How to Source Smarter, Faster and Better. register now. .
The SIG team is in overdrive to bring you our first in-person event of the year, the Global Executive Summit. Connecting the Dots Between ESG Objectives and Source-to-Pay Processes. Digital Disruption in Sourcing and Procurement. Sourcing Industry Landscape Podcast. Procurement 3.0 SIG Global Executive Summit.
co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. Therefore, a good system software architecture, e.g., modular, event-driven, micro-service design should be the “North Star”. This could be expanded into an internal open-sourcing of code. Subsequently, good testing practices (e.g.,
On September 15, Nitin Khorana, Vice President from Icertis, will explore maximizing supply chain potential with contract intelligence, followed by topic-based discussions on digitalization within procurement and sourcing. How can you keep one step ahead and gain full visibility into your source-to-pay process? register now. .
The new realities around buyer-seller relationships were explored in a recent "Seats at the Table – Brand and Retail Participation in Manufacturing Innovation" symposium at the Texprocess Americas event in Atlanta. Jennifer Guarino, ISAIC (Industrial Sewing and Innovation Center) President and CEO, served as moderator.
Universities can educate and train, but successful startups come from many sources. Houzz’s future founder and co-founder, Adi Tatarko and Alon Cohen wanted to renovate their home. It’s an open-source video platform that hones in on enterprise, education, and media. Confluent is an event streaming platform.
The week-long event featured insightful sessions, networking opportunities, preparties, scavenger hunts, and golf tournaments, keeping participants engaged. During the session “Best Practices in Offshore Outsourcing”, the offshoring expert discussed the value of culture match, account management, and data security.
1 With consumer trust and regulatory scrutiny at an all-time high, companies that prepare to tackle unexpected events can transform these challenges into opportunities for growth. According to Sedgwick Brand Protection’s 2024 State of the Nation Recall Index, 3,301 recall events occurred across five industries in 2023.
Outsourcing recall management could be a smart, strategic move for modern businesses, as they can gain access to experts equipped with advanced systems and compliance knowledge. By working with a strategic co-sourcing partner , companies can mitigate risks, protect their reputation, and maintain operational continuity.
Following the conclusion of Everest Group’s inaugural Engage 2024, an event in which attendees left feeling energized and equipped with practical insights and actionable strategies, there is now more to come! The event also sparked critical conversations about the future of work.
To address the multifaceted challenges of product recalls, companies must adopt a co-sourcing approach that integrates expert recall management with tailored, end-to-end solutions. The third one focused on the benefits of outsourcing recall management to specialized partners, emphasizing operational continuity and brand trust.
Increased product innovation and reimagined customer experiences – An increased focus on co-innovation and co-design with the goal of establishing digital continuity and a single source of truth (SSoT) for all product data. The steady shift towards Industry 4.0 Contact with us Thank You!
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content