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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

The adoption of AI tools appears to focus more on increasing automation and reducing costs, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.

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How ETL Processes Enable Data-Driven Decision-Making

Premier BPO

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. The overall networking at the event was tremendous.

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Accelerating sustainable modernization with Green IT Analyzer on AWS

IBM Services

As carbon emissions reporting becomes common worldwide, IBM is committed to assisting its clients in making informed decisions that can help address their energy demands and associated carbon impact while reducing costs. This metric varies based on the energy source.

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Navigating Change: How Regional Payers Stay Ahead

3Pillar Global

Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. That’s putting further pressure on HR leaders to reduce costs. Source: Mercer – [link] They’ve already largely shifted to self-funded plans, bearing risk to lower total spend. Customer and stakeholder relationships.

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Celebrating 40 years of Db2: Running the world’s mission critical workloads

IBM Services

It is built on open data lakehouse architecture and brings together the commodity Cloud Object Store, open data/table formats and open-source query engines. Watsonx.data uses cost-efficient compute and storage and fit-for-purpose query engines such as Presto and Spark, that automatically scale up and down.

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Business process reengineering (BPR) examples

IBM Services

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes.