Premier BPO

JUNE 28, 2024

The adoption of AI tools appears to focus more on increasing automation and reducing costs, assuming that CX will improve; unfortunately, many companies have misread the potential impact on the customer experience across touchpoints along the customer journey.

Customer Service 246

Customer Service BPO Co-Sourcing Service 246

Premier BPO

OCTOBER 23, 2024

1 However, the growing complexity of data ecosystems, with multiple sources, formats, and technologies, presents significant challenges in aggregating and understanding this valuable asset. Extract : Pulls data from different sources, including databases, flat files, cloud services, etc. What is ETL?

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Premier BPO

MARCH 29, 2023

Event Theme and Topics: Topics under discussion focused on the latest trends and best practices for shared services, including digital transformation, automation, and data analytics with the concept of centralizing support functions to increase efficiency and reduce costs. The overall networking at the event was tremendous.

Shared Services 100

Shared Services Co-Sourcing Service BPO 100

IBM Services

JANUARY 16, 2024

As carbon emissions reporting becomes common worldwide, IBM is committed to assisting its clients in making informed decisions that can help address their energy demands and associated carbon impact while reducing costs. This metric varies based on the energy source.

Co-Sourcing 91

Co-Sourcing Efficiency Accounting Sourcing 91

3Pillar Global

MAY 3, 2024

Sources: Mercer, WTW, KFF, AON, Minneapolis Fed On top of that, the business environment has shifted. That’s putting further pressure on HR leaders to reduce costs. Source: Mercer – [link] They’ve already largely shifted to self-funded plans, bearing risk to lower total spend. Customer and stakeholder relationships.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

IBM Services

SEPTEMBER 11, 2023

It is built on open data lakehouse architecture and brings together the commodity Cloud Object Store, open data/table formats and open-source query engines. Watsonx.data uses cost-efficient compute and storage and fit-for-purpose query engines such as Presto and Spark, that automatically scale up and down.

Analytics 89

Analytics Co-Sourcing Engineering Reduced Costs 89

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes.

Supply Chain Management 59

Supply Chain Management Finance Robotics Process Automation Human Resources 59