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One of the Best Strategic Business Decisions: Outsourcing

Premier BPO

Most employers are struggling to find the talent that can fill the roles available on their team, with recent research indicating that 75% of US employers need help finding suitable talent 2. We differentiate ourselves through our Premier Sync framework , which offers co-sourcing solutions tailored to your specific challenges.

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Guide to Finding the Perfect Partner for First-Time Outsourcers

Premier BPO

The client researched many different BPOs before deciding to partner with Premier BPO. By executing this framework with co-sourcing characteristics, we can approach the whole recruitment and onboarding process together while harmonizing business objectives. Co-create the future with PremierTech Solutions.

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The Bot Backlash: How Misguided Chatbot Implementation is Ruining Your Customer Experience

Premier BPO

Research shows that far too often, chatbots redirect customers by providing links or references to other self-service tools, which only adds to the customer’s frustration. According to the research conducted by Cammy Crolic, an associate professor of marketing at the University of Oxford, it’s a double-edged sword. “

BPO 242
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AI-Powered Customer Service: Friend or Foe? Why Digital CX is Failing (and How to Fix It)

Premier BPO

Andrew Way, senior director of research at Corporate Insight, a market research firm, says that banks, for example, boasted about the growing number of tasks their chatbots could perform, “ Saying ‘Hey, we can handle 100 tasks’ might make people think it can help with fee reversals or conduct transactions… when in fact it can’t. ”

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New Everest Group Research on Change Management Reveals the Huge Chasm Between ‘We Should’ and ‘We Do’ in Global Business Services Centers

Everest Group

This research aims to address these challenges head on by defining the dimensions of change management for GBS organizations to help the industry understand how to approach, staff, invest in and manage change.”. Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

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Paving the Path to Data-Driven Success: Essential Steps for Transformation

Premier BPO

To successfully implement this, an organization must identify key data sources and work towards defining relevant KPIs and metrics. 2 Ensure Data Quality and Governance Without good governance, your teams end up spending 30% of their time on non-value-added tasks such as data sourcing, processing, cleanup, and manual reporting.

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Offshore Staff Augmentation: Your Guide to Solve Talent Shortages

Premier BPO

4 Offshore Co-Sourcing: The Ultimate Team Booster Offshore staff augmentation involves engaging third-party service providers from other countries to support the in-house employees. The savings can be redirected to other vital areas, such as research and development, product promotion, and innovation.