Blue Ocean

MARCH 19, 2024

Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.

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Blue Ocean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. Listen, learn, share… in other words, collaborate.

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Magellan Solutions

JULY 9, 2021

Common customer support call centers role and their rate: • General Customer Service $10-$25. Dedicated Customer Support $10-$22. Outsourced Technical Support. Call Center Outsourcing Services for our Telecom BPO Services. Clerical/Secretarial Duties $10-$30.

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Blue Ocean

FEBRUARY 19, 2025

Trusting in the process, and in your new partners ability to achieve that seamless switch, can be tough but a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction. Long Story Short: Outsourcing is a business of wins and losses.

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Intugo

AUGUST 15, 2023

In this comprehensive blog post, we’ll explore why engaging in call center outsourcing in nearshore Mexico can be a game-changing decision for your business. Proximity Breeds Efficiency When choosing a call center outsourcing partner , proximity ensures seamless communication, collaboration, and timely response to business needs.

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Blue Ocean

OCTOBER 7, 2024

Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. Have they paid attention to the details? Is your visit well organized?

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Blue Ocean

OCTOBER 7, 2024

Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. Have they paid attention to the details? Is your visit well organized?

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Blue Ocean

FEBRUARY 17, 2022

In the current landscape of customer service , brands must put themselves in the shoes of their end-users to stay competitive and differentiate themselves. The customer experience reigns, and frontline agents must deliver on customer expectations with reliability and consistency. But what about when crisis hits?

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Worldwide Call Centers

FEBRUARY 6, 2025

Call Center Outsourcing has become a popular strategy for businesses seeking to enhance customer support, sales, or BPO services while focusing on core competencies. In fact, contact center outsourcing can lead to significant cost savings, increased operational efficiency, and improved customer satisfaction.

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Blue Ocean

OCTOBER 21, 2024

Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but it’s never that simple. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camel’s back.

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Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. But as a strategic partner invested in the long-term success and profitability of our client, we saw this as an opportunity to support our client through innovation and collaboration.

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Blue Ocean

NOVEMBER 19, 2024

The Client A Multinational Communications, Electronics, & IT Corporation This company has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. In today’s landscape of omnichannel customer support, efficient help desk optimization is crucial.

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Blue Ocean

MARCH 24, 2025

When outsourcing customer support whether for the first time or the fifth time your company’s relationship with the contact center is understandably complex. The contact center SOW is the framework for your relationship. As the project continues, this will become a collaborative process.

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