Collaborations Contact Center Outsourcing Government 
Everest Group
SEPTEMBER 14, 2023
As enterprises look to mitigate concentration risks by diversifying their contact center presence and further tap advantages such as cost arbitrage, diverse talent, and rapid technological advancements, businesses find Africa increasingly attractive for CX delivery.
Blue Ocean
FEBRUARY 22, 2024
(If they haven’t already, your procurement team is soon going to tell you who you can and can’t do business with based on the vendors’ ESG (Environmental, Social, and Governance) scores and/or certifications. Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business?
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Blue Ocean
FEBRUARY 22, 2024
(If they haven’t already, your procurement team is soon going to tell you who you can and can’t do business with based on the vendors’ ESG (Environmental, Social, and Governance) scores and/or certifications. Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business?
Blue Ocean
FEBRUARY 14, 2024
Listen, learn, share… in other words, collaborate. Assuming a cost-center mindset. The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. They will be able to recommend and collaborate with you in regard to which processes to outsource first.
Blue Ocean
FEBRUARY 14, 2024
Listen, learn, share… in other words, collaborate. Assuming a cost-center mindset. The MSA and SOW need constructing to ensure the partnership is a win-win and everyone is clear on goals and measures, and governance. They will be able to recommend and collaborate with you in regard to which processes to outsource first.
Blue Ocean
OCTOBER 7, 2024
Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. Have they paid attention to the details?
Blue Ocean
OCTOBER 7, 2024
Client Relations While undoubtedly all contact centers will put their best foot forward during site visits, pay attention to the nuances to really discern if client relations and good governance are top strategic priority. Have they paid attention to the details?
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