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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

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Fast-Growth Companies Can Also Benefit From Outsourcing

NoonDalton

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. However, for other firms seeking a more hands-on approach to their outsourcing collaboration, the sheer distance might be unattractive.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

If your potential partner is bringing operational and strategic leaders (not just the folks involved in sales) to the pitch/presentation, that’s a green flag. Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business? The references they provide should back this up.

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Call Center Outsourcing

Intugo

In this comprehensive blog post, we’ll explore why engaging in call center outsourcing in nearshore Mexico can be a game-changing decision for your business. Proximity Breeds Efficiency When choosing a call center outsourcing partner , proximity ensures seamless communication, collaboration, and timely response to business needs.

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Seeking a True Strategic Partner: Green Flags in the Outsourced Customer Care RFP Process

Blue Ocean

If your potential partner is bringing operational and strategic leaders (not just the folks involved in sales) to the pitch/presentation, that’s a green flag. Are they articulating a genuine interest in collaborating on future initiatives even before they have won you business? The references they provide should back this up.

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

How a company acts and reacts, especially when the going gets tough, depends so much on the trust and respect that is either present or absent within the management team. Is the final agenda a collaborative effort focused on your goals, or is it a canned sales program designed around the outsourcer’s goals?

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Top 10 Things to Assess on Your Contact Center Vendor Site Visit

Blue Ocean

How a company acts and reacts, especially when the going gets tough, depends so much on the trust and respect that is either present or absent within the management team. Is the final agenda a collaborative effort focused on your goals, or is it a canned sales program designed around the outsourcer’s goals?