Everest Group

APRIL 2, 2025

Banks , fintechs , asset managers , payment processors , insurance companies , and brokerage firms are all competing for pole position in compliance , customer trust , and operational efficiency while navigating threats like money laundering , fraud , terrorist financing , and sanctions violations.

130

130

Automation Anywhere

DECEMBER 3, 2020

How you collaborate with your bots will probably depend on your overall automation goal and the process(es) to be automated. The collaboration is well suited for simple service requests involving only a few applications where exceptions are not common. For instance, a front-office insurance agent starts a new request to process a loan.

Collaborations 97

Collaborations Automation Robotics Process Automation Finance 97

Everest Group

NOVEMBER 28, 2023

The Managing General Agent (MGA) sector is a bright spot in a turbulent insurance market. Technology investments and strategic partnerships will be key to redefining risk and driving innovation for these specialized insurance agents/brokers. The data provides a compelling sense that MGAs have a bright future ahead.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog. Low code/no code benefits.

Insurance 147

Insurance Banking Reduced Costs Collaborations 147

Everest Group

APRIL 9, 2024

However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations. We have seen a consistent insourcing trend among leading global banks, insurers, consumer packaged goods firms, healthcare and life-sciences companies, and manufacturers.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

IBM Services

JANUARY 15, 2024

Enterprises now recognize the importance of leveraging innovative technologies to drive digital transformation and achieve cost efficiency. How do organizations avoid the digital risks of ‘technology misuse’ and achieve efficient innovation that ‘technology promotes production’?

Efficiency 72

Efficiency Insurance Robotics Process Automation Automation 72

Everest Group

MAY 9, 2024

Metrics now need to go beyond merely gauging efficiency; they must directly contribute to strategic business objectives. In the Banking, Financial Services, and Insurance (BFSI) sector, a targeted metric could be reducing forbearance negotiations or improving loan collection efficiency.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Perficient Digital Transformation

DECEMBER 14, 2022

With robust industry experience and a drive for productive collaboration, both internally and with our clients, our healthcare practice achieves excellence in transforming how the world’s biggest brands connect with consumers and grow their business. The variety of talent and expertise within the team also promotes efficient problem solving.

Collaborations 69

Collaborations Healthcare Jobbing Insurance 69

Perficient Digital Transformation

NOVEMBER 14, 2022

I recently connected with one of our colleagues in Latin America (LatAm) to discuss how she participates in global collaboration, and how that collaboration supports diversity, equity, and inclusion (DE&I) in the healthcare industry. contributory, insures the people that can afford a monthly payment.

Collaborations 64

Collaborations Healthcare Insurance Right-Sizing 64

Everest Group

FEBRUARY 2, 2023

The banking industry is redefining itself through emerging technology that is improving products, customer services, and operational efficiencies. A brief history of blockchain in banking and financial services and FintTechs Since its introduction in 2008, blockchain has established itself as a key to optimization.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

JUNE 18, 2024

By leveraging AI in this way, customer service teams can deliver proactive and tailored support that addresses customer needs efficiently and enhances satisfaction. Complex problem solving While AI can handle routine queries and tasks with efficiency, complex issues often require human intervention.

Streamline Operations 147

Streamline Operations Out-Tasking Insurance Engineering 147

Everest Group

OCTOBER 11, 2022

In the next stage of open finance, an individual’s entire financial footprint, such as mortgages, savings, pensions, insurance, and credit, can be opened up to trusted third-party APIs with consumer consent. Data architecture will need to be redesigned to help banks manage data securely, quickly, and efficiently.

Banking 147

Banking Finance Research Accounting 147

Everest Group

JANUARY 12, 2024

Collaboration is key in this evolving arena. Similarly, UBS launched a three-year senior bond on Distributed Ledger Technology (DLT) through SIX Digital Exchange, showcasing the potential for efficient and secure bond issuance. Central banks are actively partnering with regional banks for pilot programs.

Banking 162

Banking Insurance Retail Collaborations 162

Capgemini

SEPTEMBER 12, 2024

Insuring the future with a payer-provider partnership Capgemini 10 September 2024 Facebook Twitter Linkedin New technologies and regulations make collaboration more valuable than ever In brief: New technologies and regulations are changing the healthcare landscape. For proactive health payers, these changes carry immense opportunity.

Insurance 52

Insurance Healthcare Regulations Administrative 52

Everest Group

MARCH 13, 2024

Though a recent Everest Group survey revealed the pressing need for mainframe modernization, the technology is far from dead in the banking, financial services, and insurance (BFSI) industry. Cost efficiency and talent unavailability are the main drivers for mainframe modernization, closely followed by the imperative for innovation.

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Perficient Digital Transformation

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Digitizing functional processes can lead to significant cost savings and efficiency gains.

Insurance 52

Insurance Streamline Operations Analytics Efficiency 52

Everest Group

JUNE 28, 2023

The Banking, Financial Services, and Insurance (BFSI) industry faces various challenges in today’s evolving environment, from inflation and cybersecurity to increased competition from fintechs, and changing customer expectations. In this blog, we’ll explore how DIT can help the BFSI industry tackle pressing issues.

Banking 130

Banking Cybersecurity Insurance Analytics 130

Hyland

OCTOBER 31, 2022

Claims has been a top concern for property and casualty insurers , especially with recent events such as the COVID-19 pandemic and the ongoing threat of natural disasters. Claims in sectors like auto insurance increased in severity in recent years. The adage “time is money” is the core of efficient claims handling.

Efficiency 52

Efficiency Insurance Analytics Sourcing 52

Unosquare

FEBRUARY 7, 2025

What was once a needed value proposition, virtual environments have proven to be both practical and efficient. The Business Case for Nearshore Development in Latin America Outsourcing software development is a critical decision for businesses aiming to balance quality, efficiency, and cost-effectiveness.

Nearshoring 52

Nearshoring Software Outsourcing Collaborations 52

Everest Group

DECEMBER 27, 2024

By leveraging AI in this way, customer service teams can deliver proactive and tailored support that addresses customer needs efficiently and enhances satisfaction. Complex problem solving While AI can handle routine queries and tasks with efficiency, complex issues often require human intervention.

Streamline Operations 130

Streamline Operations Out-Tasking Insurance Engineering 130

Everest Group

OCTOBER 17, 2023

For instance, Accenture’s acquisitions of Navitaire and Duck Creek Technologies showcased the power of assets, while TCS strategically positioned ignio as a transformation catalyst and upheld BaNCS as a revenue-generating platform within banking, financial services, and insurance (BFSI). How will this impact internal collaboration?

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Perficient Digital Transformation

APRIL 4, 2023

Using Salesforce Health Cloud, we can help address these outcomes by delivering digital experiences at scale with 360-degree patient data, intelligent care collaboration, and personalized end-to-end experiences. It can be especially challenging if the process is manual and lacks the data needed for a streamlined health plan buying process.

Healthcare 98

Healthcare Insurance Manufacturing Collaborations 98

IBM Services

DECEMBER 4, 2023

IBM can help insurance companies insert generative AI into their business processes IBM is one of a few companies globally that can bring together the range of capabilities needed to completely transform the way insurance is marketed, sold, underwritten, serviced and paid for.

Insurance 56

Insurance Cybersecurity Risk Management Risk Management 56

Premier BPO

SEPTEMBER 21, 2023

It provides collaborative opportunities for industry leaders, businesses, professionals, and members of SOCAP International alike. The positive and collaborative atmosphere within the SOCAP community was evident, especially in light of the theme of celebrating SOCAP’s 50th Anniversary.

BPO 130

BPO Co-Sourcing Customer Service Collaborations 130

Perficient Digital Transformation

SEPTEMBER 27, 2021

Which health insurers are providing the best customer experience (CX), and how are they improving the quality of their experiences? Forrester set out to answer this very question in The US Health Insurers Customer Experience Index, 2021. The solution increased click-thru rates by 7%. Modernized Portal, Built to Scale. Have questions?

Healthcare 119

Healthcare Insurance Analytics Automation 119

Premier BPO

OCTOBER 23, 2024

ETL also enhances operational efficiency by making data readily available for analysis, reporting, and process optimization. By implementing these strategies, organizations can build reliable ETL processes that enhance data quality, enable timely decision-making, and improve operational efficiency.

Co-Sourcing 130

Co-Sourcing Streamline Operations Government Analytics 130

Perficient Digital Transformation

JULY 19, 2023

One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Insurance 52

Insurance Automation Streamline Operations Reduced Costs 52

Perficient Digital Transformation

NOVEMBER 21, 2023

With nearly three decades of experience directing commercial lending, corporate finance, and insurance for leading brands, Perficient’s Insurance Principal, Brian Bell, stands at the forefront of our financial services practice. Brian believes insurance serves a noble purpose and is a great source of pride.

Insurance 52

Insurance Research Jobbing Finance 52

Everest Group

FEBRUARY 21, 2022

Driving the future data organization through external collaboration: Many leading GBS organizations are ramping up teams of data specialists and collaborating with the external innovation ecosystem. accelerate self-service), apply AI/ML to business use cases (e.g.,

Banking 130

Banking Analytics Finance Engineering 130

Neeyamo

MAY 26, 2022

How do you factor in local laws and regulations, from health insurance to payroll taxes? Recently, many businesses have opted to deploy EOR services as they are both efficient and cost-effective. . – Fill out tax and insurance papers on behalf of the employer.

Payroll 110

Payroll Insurance Out-Tasking Research 110

Perficient Digital Transformation

NOVEMBER 20, 2024

In the ever-evolving healthcare industry, efficiency and patient care are crucial. This collaboration aims to address one of the most significant pain points in healthcare: the often cumbersome and time-consuming approval process for medical treatments and services. Don’t let outdated systems hold your organization back.

Healthcare 52

Healthcare Administrative Streamline Operations Out-Tasking 52

Everest Group

JULY 19, 2023

Discussions over the two days covered important topics such as Unisys’ merger and acquisition (M&A) cloud solutions investment approach, its ClearPath Forward strategy for ECS, and increasing its presence in Banking, Financial Services, and Insurance. With all the talk about XLA 2.0,

Cybersecurity 130

Cybersecurity Human Resources Government Marketing 130

Everest Group

MAY 11, 2023

This rate has continued to climb, with hospital systems now charging commercial insurers an average of 208 percent of their costs or even more, findings from a 2019 Rand report that analyzed claims data from private employers in 25 states show.

Healthcare 130

Healthcare Analytics Outsourcing Insurance 130

Everest Group

JUNE 16, 2023

For example, GEP, a minority-owned US-based procurement consultancy firm, received the 100 CPO Forum Awards 2022 from the United Arab Emirates along with GIG Gulf, one of the largest insurance groups in the Middle East.

Outsourcing 130

Outsourcing Service Government Sourcing 130

NoonDalton

OCTOBER 4, 2021

Balancing the demands of your day-to-day operations while also attempting to be efficient in recruiting individuals who would be a good fit for your available jobs is a difficult task. That’s when collaborating with a recruitment process outsourcing business comes in handy! Your Hiring Process Is Lengthy .

Outsourcing 97

Outsourcing BPO Regulations Efficiency 97

Automation Anywhere

FEBRUARY 4, 2021

Many organizations in a wide variety of industries, including healthcare, life sciences, insurance, travel, financial services, manufacturing, and the public sector, struggle with a patchwork of siloed legacy information systems and still process many of their tasks manually. Why is hyperautomation needed?

Robotics Process Automation 97

Robotics Process Automation Sales Automation Healthcare 97

NoonDalton

AUGUST 16, 2021

Businesses have been using Business Process Outsourcing (BPO) for years, as a means of cutting costs and improving efficiency. Cloud computing, process automation, advanced business analytics software, and other such technologies are enabling BPO providers to become more effective, and even more cost-efficient. . Insurance Processing.

Outsourcing 98

Outsourcing BPO Offshoring Analytics 98