Everest Group

JULY 3, 2024

Read on to discover how supply chain orchestration helps enable operational efficiency, resilience, and adaptability to thrive amid continuous changes and pressures. Effective supply chain management is no longer only about operational efficiencies, it is also about the ability to anticipate, adapt, and thrive amidst disruptions.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

AUGUST 9, 2024

Gen AI can improve operational efficiency in contact centers by 15-25% and create experiences that resonate on a deeply personal level, making every interaction feel uniquely tailored to you. This isn’t merely about efficiency – it’s about creating a fulfilling and engaging work environment.

Customer Service 162

Customer Service Collaborations Design Out-Tasking 162

Everest Group

SEPTEMBER 28, 2023

Their initiatives included targeted outreach, inclusive job descriptions, unbiased screening, and collaboration with Diversity, Equity, and Inclusion (DEI) organizations. AI-powered candidate matching and online talent marketplaces gained prominence, providing efficient ways to connect employers with contingent workers.

Human Resources 162

Human Resources Streamline Operations Marketing Engineering 162

Everest Group

AUGUST 5, 2024

This approach also helps create a CX ecosystem where different tools can seamlessly integrate and connect with each other for better efficiencies and information flow. Sensing this opportunity, numerous tech providers are working to address this emerging need in the market.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

MARCH 13, 2024

Cost efficiency and talent unavailability are the main drivers for mainframe modernization, closely followed by the imperative for innovation. Further investments in technologies like application programming interfaces (APIs), in collaboration with technology and service providers, will help bridge this gap in the coming years.

Banking 162

Banking Out-Tasking Insurance Efficiency 162

Everest Group

SEPTEMBER 14, 2023

Get insights on the CXM industry in Europe in our webinar, Navigating the European CXM Outsourcing Market: Trends and Insights. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

APRIL 11, 2024

Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers. You can also catch up on the latest insights with our webinar on demand, The Generative AI Advantage in Enterprise CXM Operations. Gen AI is not merely a technological upgrade.

Outsourcing 147

Outsourcing Nearshoring Offshoring Customer Service 147

Everest Group

NOVEMBER 17, 2022

Beyond the technology benefits, 5G can be leveraged to solve efficiency and optimization challenges and enable future growth for enterprises. While 5G offers numerous benefits, from optimization and efficiency to unlocking new growth avenues, the strategic business value needs to be clearly communicated to enterprises.

Retail 130

Retail Collaborations Software Manufacturing 130

Everest Group

JANUARY 11, 2022

Design has seized the spotlight in the software development lifecycle, making this an exciting time for enterprises to choose modern tools that spark cross-functional collaboration and creativity to create human-centric products. But what capabilities should you look for in selecting from these new offerings?

Design 130

Design Collaborations Analytics Software 130

Redial

JUNE 1, 2023

Importance of Technology in Customer Service Training: Scalability and Efficiency: Technology enables companies to deliver customer service training at scale, eliminating the limitations of physical space and geographical barriers.

Customer Service 130

Customer Service Service Call Center Collaborations 130

Everest Group

AUGUST 9, 2024

Guidewire’s latest release, Kufri, showcases the company’s dedication to innovation, efficiency, and global reach in the insurance technology space. This release emphasizes process efficiency, accelerated time to market, and enhanced data analytics capabilities, all while expanding Guidewire’s reach beyond North America.

Insurance 162

Insurance Marketing Analytics Efficiency 162

Everest Group

MARCH 11, 2024

Service providers have assumed leveraging gen AI would improve margins by amplifying productivity and efficiency. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 162

Service Sales Accounting Finance 162

Everest Group

OCTOBER 17, 2023

How will this impact internal collaboration? How does this approach change our talent model? Do we need a team of product specialists? How do we train sales teams to pivot to products from services? Who owns the responsibility of developing the asset and subsequent implementation?

Streamline Operations 162

Streamline Operations Insurance Reduced Costs Banking 162

Everest Group

OCTOBER 31, 2022

Having employees as IT innovation advocates can help your company attract talent and optimize efficiency. Because IT organizations often are viewed as cost centers, they are typically measured on efficiency and policy only. How can IT organizations become more innovative? The first way is to speak the language of business.

Marketing 130

Marketing Efficiency Information Technology Government 130

Everest Group

MARCH 11, 2024

Similarly, JPMorgan Chase has invested in containerization to streamline its IT infrastructure, demonstrating the significant efficiency and flexibility benefits these technologies offer to the BFS industry. Large banks have been front-runners in leveraging cloud technology to enhance their financial services.

Banking 147

Banking Service Regulations Flexibility 147

Everest Group

JULY 26, 2022

To measure the value delivered by a software product in a standard way, enterprises need to gauge the incremental improvement in efficiency (effort reduction, quality improvement), stakeholder experience (customer, partner, employees), and trust (security, compliance, ethics). Right-sized investments with a value-first ideology.

Software 130

Software Right-Sizing Efficiency Collaborations 130

Everest Group

JANUARY 5, 2024

A content supply chain is essentially a process to streamline content ideation, creation, management, and distribution in a structured and efficient manner. It ensures a seamless workflow, from ideation to delivery, optimizing collaboration, maintaining quality, and meeting diverse content delivery platform demands.

Marketing 162

Marketing Reduced Costs Managed Services Efficiency 162

Everest Group

AUGUST 5, 2024

This approach also helps create a CX ecosystem where different tools can seamlessly integrate and connect with each other for better efficiencies and information flow. Sensing this opportunity, numerous tech providers are working to address this emerging need in the market.

Sales 130

Sales Analytics Collaborations Marketing 130

31 West

APRIL 9, 2024

Utilizing Technology for Efficient Communication Incorporating technology effectively can streamline communication and enhance student support. Tools like learning management systems (LMS), automated notifications, and virtual meeting platforms can facilitate more efficient and flexible communication.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Everest Group

JUNE 7, 2023

Read on to learn about the investments providers are making in GAI and leaders’ viewpoints when it comes to embracing this technology. Watch the webinar, Welcoming the AI Summer: How Generative AI is Transforming Experiences , to learn more about how enterprises can leverage GAI to unlock business value. everestgrp.com.

Pharmaceuticals 130

Pharmaceuticals Sales Healthcare Regulations 130

Everest Group

MARCH 19, 2024

Providers can collaborate with enterprises on R&D initiatives and develop custom algorithms and applications tailored to their business needs. Shor’s algorithm efficiently solves integer prime factorization and discrete logarithm problems, breaking the security of RSA and other asymmetric encryption schemes.

Supply Chain Management 147

Supply Chain Management Research Collaborations Reduced Costs 147

Everest Group

OCTOBER 13, 2022

ServiceNow customers are tracking business KPIs such as customer experience, reduction in touchpoints, percentage of issues resolved by self-healing, and cost efficiency. Leading service partners are proactively collaborating with customers to course correct and update KPIs and tracking methods during quarterly and mid-year reviews.

Human Resources 130

Human Resources Flexibility Accounting Government 130

Everest Group

AUGUST 25, 2023

Our survey of procurement professionals found the technology holds great potential to transform spend analytics and cost optimization while increasing efficiency and saving time. To learn about use cases and the potential of GAI technology, watch our webinar: Welcoming the AI Summer: How Generative AI is Transforming Experiences.

Analytics 130

Analytics Sourcing Out-Tasking Efficiency 130

Everest Group

MARCH 10, 2023

The recession may be a short-term phenomenon, but it clearly presents enterprises an opportunity to re-examine their current T&S practices and determine how to do the work more efficiently over the long term. This is a move that can unlock Artificial Intelligence (AI)-human synergies and lead to further cost and process efficiencies.

Regulations 147

Regulations Offshoring Research Out-Tasking 147

Everest Group

JANUARY 12, 2024

Collaboration is key in this evolving arena. Similarly, UBS launched a three-year senior bond on Distributed Ledger Technology (DLT) through SIX Digital Exchange, showcasing the potential for efficient and secure bond issuance. Central banks are actively partnering with regional banks for pilot programs.

Banking 162

Banking Insurance Retail Collaborations 162

Everest Group

NOVEMBER 28, 2023

Increasing demand for specialized products, the need to underwrite newer business lines, and a push for efficiency are driving insurers to build relationships with MGAs – all suggesting the upcoming years could be a golden era for MGAs. Simultaneously, they are seeking to enhance operational efficiencies and carve out a larger market share.

Insurance 147

Insurance Service Co-Sourcing Analytics 147

NoonDalton

FEBRUARY 26, 2024

Virtual teams, characterized by their geographical dispersion yet united through technology, are not merely a response to immediate needs but a forward-looking approach to workforce collaboration. Clear Communication Channels: Establish clear, open channels of communication and encourage sharing and collaboration.

Collaborations 52

Collaborations Flexibility Out-Tasking Reduced Overhead 52

Everest Group

APRIL 22, 2022

Currently, efficiency is impacted by the lack of information that results in back-and-forth requests on multiple claims touchpoints. By focusing on automation, Workers’ Compensation carriers will not only improve operational efficiency but also reduce operational costs – resulting in bottom-line benefits.

Analytics 130

Analytics Automation Efficiency Operational Costs 130

IBM Services

MAY 8, 2024

Drawing from my experience with clients across expansive, multi-year SAP engagements, there are three areas where collaborative value creation and charting future roadmaps intertwine seamlessly. Process visualization: Convert results into models or develop to collaborate and enrich. Establish a performance baseline.

Advisory 88

Advisory Collaborations Managed Services Automation 88

Everest Group

JULY 19, 2023

Unisys shared that it designed an Experience Governance Board (XGB) in collaboration with a client to manage the evolution of XLAs. The company’s prowess in fostering innovation and delivering tangible value is evident by its long-standing relationships with its top 50 clients, with an average collaboration of 20 years.

Cybersecurity 130

Cybersecurity Human Resources Government Marketing 130

Everest Group

JULY 28, 2022

Automotive, manufacturing, logistics, and energy & utilities (AMLEU) GBS organizations are evolving enterprises by improving efficiency and effectiveness and enabling new growth.

Energy & Utilities 130

Energy & Utilities Manufacturing Collaborations Government 130

Automation Anywhere

OCTOBER 22, 2020

RPA can accelerate and streamline business processes, increasing efficiency and productivity. 3 Supporting resiliency If you invest in education that can turn regular businesspeople into citizen developers who can customize their experience, you’ll not only build a more efficient enterprise, you’ll create a more resilient one.

Robotics Process Automation 98

Robotics Process Automation Automation Out-Tasking Reduced Costs 98

Everest Group

FEBRUARY 10, 2023

The goal is to find ways to efficiently reduce spend on SaaS products/applications without impacting functionality, usability, and user/customer experience. For instance, two different departments in the same enterprise might buy and use different SaaS applications for project management or team collaboration.

Right-Sizing 130

Right-Sizing Finance Software Manufacturing 130

Everest Group

SEPTEMBER 14, 2022

Our speakers will highlight the challenges faced by the company in its traditional sourcing approach and discuss how it adjusted its sourcing strategy to become more agile, collaborative, and efficient. Key questions our speakers will explore: What challenges did the DNB sourcing team face in their traditional sourcing approach?

Sourcing 130

Sourcing Collaborations Efficiency Marketing 130

31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. The Jira Service Management is a product that helps your dev, business, and IT team to connect and collaborate. Do you not have tools to analyze the data at hand?

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

Everest Group

NOVEMBER 15, 2023

This approach not only fosters collaboration between the provider and enterprise but also builds an alliance as both parties work hand-in-hand towards a common goal. By embracing a gain-sharing pricing model that incentivizes providers to bring in more value-adds, enterprises can ensure providers have skin in the game.

Outsourcing 147

Outsourcing Government Service Banking 147

Globalization Partners

JANUARY 27, 2022

We decided to tackle these issues head-on in our latest webinar, in which 360Learning teamed up with Globalization Partners to help managers and learning and development professionals better master the intricacies of working with global teams. Top challenges of our webinar attendees. Make learning collaborative.

Management 98

Management Flexibility Research Collaborations 98