Everest Group

APRIL 9, 2024

Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? True to its promise, the panelists addressed hard questions and pushed the boundaries on what BPOs mean to Global Business Services. Remember, “AI won’t take your jobs; somebody who knows how to use AI will.”

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

SEPTEMBER 14, 2023

How current and potential employees view the organization’s brand is critical to business success. Gain insights from our research on best practices by leading Global Business Services (GBS) organizations who have created a superior employer brand perception in this blog.

Collaborations 162

Collaborations Global Business Services Out-Tasking Flexibility 162

Everest Group

SEPTEMBER 25, 2024

Or will they work collaboratively? What’s the role of the Chief Transformation Officer? Increasingly, CTransOs are showing up on the org chart? What is their mandate? Will they see GBS levers as “theirs” and go to battle with the model? What’s the time frame for change? Are expectations unreasonable?

Jobbing 130

Jobbing Outsourcing Management Global Business Services 130

Everest Group

JUNE 4, 2024

Earlier this month, I was asked by my friend Niklas Oldiges why GBS leaders seem to be moving jobs at a higher than usual rate. And as a sucker for a good provocation, I took the bait, pondering why some of the industry’s best and brightest don’t seem to be able to hold onto a job. Don’t believe me? Knives out?

Shared Services 162

Shared Services Jobbing Research Collaborations 162

Everest Group

JANUARY 11, 2024

From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? Prove that collaboration doesn’t have to happen in a conference room? For the first time in its short history, the model was tested, and it passed with flying colors.

Global Business Services 130

Global Business Services Advisory Jobbing Offshoring 130

Everest Group

MARCH 31, 2022

The Russian military action in Ukraine has already significantly impacted thousands of services jobs in this region, but the potential reverberations to nearshore European countries and the larger global services industry could be far more damaging – making it essential to integrate geopolitical risk management in your decision-making now.

Risk Management 130

Risk Management Risk Management Nearshoring Cybersecurity 130

Everest Group

AUGUST 9, 2023

During this period, more than 40 global companies established or expanded their Acceleration Centers, Centers of Excellence (CoEs), Centers of Innovation, and R&D centers in Hyderabad. This trend is also reflected in the growth of technology jobs in the city.

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130