Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Retail 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Everest Group

APRIL 1, 2025

With decentralized trials, real-world evidence, and multi-source data streams reshaping the research landscape, effectively managing clinical data is no longer just an operational necessity, its a strategic imperative. But is the Life Sciences industry truly prepared to manage, standardize, and leverage this data to keep studies on track?

130

130

Groove Technology

FEBRUARY 4, 2025

Their integration into the team helps to reduce administrative burdens, enhance collaboration, and enable companies to concentrate on their core business functions without the distractions of software development challenges. Unlike traditional in-house teams, dedicated developers offer scalable solutions that adapt to evolving project needs.

Software 130

Software Right-Sizing Collaborations Administrative 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

JUNE 3, 2024

This partnership brings forth several prospects and pitfalls, as illustrated in the exhibit below: Prospects: While IQVIA continues to lead the market in life sciences data management, it faces formidable competition from Veeva.

Collaborations 290

Collaborations Streamline Operations Marketing Service 290

Groove Technology

DECEMBER 16, 2024

From evaluating technical capabilities and agile experience to establishing effective communication protocols and project management frameworks, you'll find practical information to make informed decisions about your outsourcing strategy. Lower Labor Costs: Outsourcing to regions with lower labor costs (e.g.,

Software 100

Software Outsourcing Collaborations Flexibility 100

Groove Technology

NOVEMBER 15, 2024

These projects support businesses in managing operations more efficiently and meeting their digital transformation goals. This global developer base allows software outsourcing partners to access skilled talent across multiple time zones, enhancing collaboration in the development process.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. They leverage data-driven insights to offer proactive risk management solutions to clients. The report also examines the global insurance intermediary services market and its provider landscape.

Insurance 162

Insurance Service BPO Finance 162

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back.

Service 130

Service Customer Service Sales Out-Tasking 130

Everest Group

NOVEMBER 21, 2024

LINKEDIN LIVE GBS Architectures: New Research Shaping the Industry The global business services (GBS) landscape is evolving rapidly, and the industry is asking critical questions, including: How are peers structuring their GBS organizations? How is business relationship management integrated within GBS?

Research 130

Research Global Business Services Collaborations Management 130

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments.

Service 162

Service Cybersecurity Regulations Government 162

31 West

JUNE 20, 2023

Google Workspace is an easy and suitable way to manage your projects. Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized. Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized.

Management 130

Management Collaborations Accounting Efficiency 130

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Groove Technology

NOVEMBER 15, 2024

To navigate these challenges, enterprises must meticulously define project requirements, implement robust project management frameworks, ensure stringent data protection protocols, and cultivate transparent communication channels with service providers. An outsourced team meets internal quality standards is crucial.

Software 100

Software Outsourcing Nearshoring Offshoring 100

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. The paradigm shifts toward delivering meaningful and tangible outcomes go beyond the conventional and transactional metrics that have historically dominated the Customer Experience Management (CXM) industry.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Premier BPO

JUNE 7, 2024

Successful leaders learn to prioritize, adapt, and manage their commitments more effectively. Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 162

Service Sales Accounting Finance 162

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Realizing this goal requires collaboration with suitable providers. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 147

Service Manufacturing Banking Marketing 147

31 West

OCTOBER 2, 2023

This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.

Service 130

Service Efficiency Collaborations Management 130

Everest Group

SEPTEMBER 13, 2024

As the role of the Chief Financial Officer (CFO) continues to evolve, the need for a strategic approach to talent management has become increasingly crucial. A sustainable talent management strategy is key to building a pipeline of skilled professionals committed to the organization’s long-term success.

Management 130

Management Finance Collaborations Accounting 130

Redial

JUNE 1, 2023

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. It doesn’t matter if you work in an office or remote, project management tools and communication platforms can enable your team to have a seamless training process.

Customer Service 130

Customer Service Service Call Center Collaborations 130

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Groove Technology

NOVEMBER 15, 2024

Instead, they can leverage a pay-per-project or subscription model to manage costs flexibly. Communication Barriers Communication is essential in software development and testing, especially when managing an outsourced team. It also provides better control over the testing process and allows for greater collaboration.

Software 100

Software Outsourcing E-Commerce Flexibility 100

Groove Technology

DECEMBER 16, 2024

You'll discover the advantages of outsourcing to the Philippines, including cost savings of up to 70%, favorable time zones, and international-standard service quality. Evaluate Communication and Collaboration English Proficiency : Verify the teams ability to communicate effectively in English. Address : Cebu City.

Software 100

Software E-Commerce Outsourcing Right-Sizing 100

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Premier BPO

OCTOBER 30, 2024

Aligning Database Management with Business Objectives Building an effective business model involves aligning data management to core business objectives. Database management is fundamental to ensuring data is secure, accessible, and consistently reliable across business units.

Management 130

Management Co-Sourcing Analytics Government 130

Everest Group

APRIL 6, 2023

The combination of Concentrix and Webhelp will create a global customer experience management (CXM) titan that can significantly shape the industry’s future. This will allow the combined entity to offer clients high-value services, addressing their needs more comprehensively and efficiently.

Management 130

Management Legal Services Human Resources Collaborations 130

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 147

Engineering Service Insurance Software 147

Premier BPO

AUGUST 2, 2024

“ The world is getting smaller, and the opportunities for collaboration are expanding exponentially.” With borderless outsourcing, the workforce can be increased or decreased along with service scope without too many disruptions following changes in business requirements. ” – Larry Page.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 147

Manufacturing Service Analytics Marketing 147

Groove Technology

JUNE 22, 2023

Are you searching for a way to enhance your business's capabilities without the hassle of recruiting and managing a full in-house team? Look no further than IT outstaffing services. That's where IT outstaffing services come into play. Understanding IT Outstaffing Services Is IT Outstaffing the Right Solution for Your Business?

Right-Sizing 130

Right-Sizing Service Flexibility Collaborations 130

Groove Technology

MARCH 22, 2023

Introduction to API Management APIs (Application Programming Interfaces) are becoming increasingly important for businesses to integrate digital services and streamline operations. However, managing multiple APIs can be complex and challenging. What is API Management?

Management 130

Management Design Streamline Operations Flexibility 130

inDinero

SEPTEMBER 21, 2024

Streamlining Nonprofit Financial Management To streamline financial management for your nonprofit, start by standardizing financial policies to guarantee consistency and transparency. Promote board collaboration through regular updates and financial training for enhanced oversight.

Management 104

Management Accounting Collaborations Finance 104