Everest Group

NOVEMBER 15, 2023

virtual roundtable Modernizing the Strategic Sourcing Process with Technology November 15, 2023 | 10:30 AM EST | 9 PM IST Join industry thought leaders and stakeholders for an engaging virtual roundtable discussion on how to drive meaningful impact in outsourced services spend through digitalization and modern sourcing practices.

Strategic Sourcing 130

Strategic Sourcing Sourcing Collaborations Outsourcing 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise.

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

JULY 18, 2023

Live Webinar Driving Success through Effective Procurement and Category Management Organization July 18, 2023 | 9 a.m. IST Do you have an exceptional procurement and category management organization model? What are the various category management organization models prevalent in the market? CDT | 10 a.m. EDT | 3 p.m.

Management 147

Management Strategic Sourcing Outsourcing Government 147

Everest Group

MAY 1, 2023

Seeing impact sourcing in action at Vindhya e-Infomedia validated to Everest Group that this growing business practice is more than a feel-good story but a win-win for individuals, companies, and communities. Highlights of the trip were meeting Vindhya e-Infomedia Founder and Managing Director Pavithra Y. The team was truly inspired!

Impact Sourcing 130

Impact Sourcing Sourcing Jobbing BPO 130

Everest Group

DECEMBER 26, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Retail 130

inDinero

SEPTEMBER 21, 2024

Streamlining Nonprofit Financial Management To streamline financial management for your nonprofit, start by standardizing financial policies to guarantee consistency and transparency. Promote board collaboration through regular updates and financial training for enhanced oversight.

Management 104

Management Accounting Collaborations Finance 104

Premier BPO

JUNE 7, 2024

Successful leaders learn to prioritize, adapt, and manage their commitments more effectively. Client: Managed Service Provider (MSP) The Challenge The client attempted to set up an internal IT and network support structure, but struggled due to high operational costs and limited scalability.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

FEBRUARY 27, 2024

By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with providers can help overcome the major obstacles. Let’s explore this further.

Management 162

Management Out-Tasking Outsourcing Efficiency 162

Premier BPO

OCTOBER 30, 2024

Aligning Database Management with Business Objectives Building an effective business model involves aligning data management to core business objectives. Database management is fundamental to ensuring data is secure, accessible, and consistently reliable across business units.

Management 130

Management Co-Sourcing Analytics Government 130

31 West

JULY 15, 2022

What is so Special About Managed Services? In the IT world, Managed Services allow you to offload the responsibilities of business administration and system management to a Managed Service Provider (MSP). Here comes the anchoring reasons for you to consider managed services for Microsoft 365. License Management.

Managed Services 130

Managed Services Management Service Administrative 130

31 West

AUGUST 3, 2022

But this is where the robust password management strategies step in. This article will take you through, What is password management? Why is password management important? Different types of password management? What is a password management policy? What is password management software? Drum roll**.

Management 130

Management Accounting Software Banking 130

IBM Services

SEPTEMBER 27, 2023

There are two types of these generative AI models: proprietary large language models and open source large language models. On the other hand, open source LLMs are free and available for anyone to access, use for any purpose, modify and distribute. What are the benefits of open source LLMs?

Sourcing 98

Sourcing Research Out-Tasking Government 98

31 West

MARCH 15, 2023

Are you looking to make MSP business processes more manageable? The company offers business management, centralized monitoring, cybersecurity, and integrated solutions. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What Features Does ConnectWise Offer for Managed IT Services?

Management 130

Management Cybersecurity Service Right-Sizing 130

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. Drawing on various methods and sources, we’ll explore how effective ITSM can revolutionize the educational experience.

Management 130

Management Service Administrative Research 130

Everest Group

APRIL 12, 2022

Read on to understand Global Supply Chain Management Strategy and the global supply chain issues and strategies to build greater resiliency in times of disruption. Yet, Rupay’s technology operations are partially sourced by an American technology provider.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Groove Technology

APRIL 20, 2022

This post discusses a few tricks and tips to work effectively with remote React Native developers in order to optimize project management and meet the expectations of your project. Effectively Managing Remote Developers Can Be Challenging. Management of remote work, what is the best strategy of doing it?

Management 130

Management Collaborations Software Sourcing 130

Everest Group

APRIL 12, 2022

During the pandemic, the Information Technology Sourcing (ITS) industry observed a dramatic 3% fall in overall growth, and the Business Process Sourcing (BPS) industry growth lagged. Global supply chain management strategies to consider. Yet, Rupay’s technology operations are partially sourced by an American technology provider.

Supply Chain Management 130

Supply Chain Management Management Banking Outsourcing 130

Premier BPO

AUGUST 2, 2024

“ The world is getting smaller, and the opportunities for collaboration are expanding exponentially.” Improved Risk Management and Compliance through Borderless Outsourcing Data security risks, regulatory compliance needs, and technology interruptions are challenges that could derail your digital transformation project.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Premier BPO

JUNE 14, 2024

The team leveraged AI-powered tools to improve data dashboards, redesigned training curriculums, and developed critical cross-skill agent tooling using essential tools, such as workforce management systems and NICE activity coding. The client feels like its partnership with Premier BPO is a true collaboration.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

MARCH 21, 2022

Impact sourcing is a business imperative that will not only help companies reach new talent pools but also offer opportunities to marginalized communities and populations, especially women. Empowering women through impact sourcing. How impact sourcing aligns with the United Nations (UN) Sustainable Development Goals (SDGs).

Impact Sourcing 130

Impact Sourcing Sourcing Sales Jobbing 130

IBM Services

NOVEMBER 9, 2023

In 2021, Liquid Prep became an open-source software project hosted by the Linux Foundation. The role of Open Horizon as an edge computing platform To ensure the solution is scalable and easy to use, Liquid Prep began working with Open Horizon , an open-source edge computing project from the Linux Foundation.

Sourcing 95

Sourcing Software Research Collaborations 95

Everest Group

APRIL 28, 2022

Sharing sensitive data with outsourcing providers in today’s interconnected digital world has increased organizations’ vulnerability to cyberattacks, making it more important than ever to have an effective supplier cyber risk management strategy. Not having a formal supplier cyber risk management strategy can cause compliance issues.

Risk Management 130

Risk Management Risk Management Management Cybersecurity 130

Groove Technology

MAY 25, 2023

From sales and marketing to finance and supply chain management, organizations rely on data to make critical decisions. However, as businesses grow and expand, they often face a multitude of challenges in integrating and managing their data.

Management 100

Management Supply Chain Management Sourcing Collaborations 100

Perficient Digital Transformation

AUGUST 19, 2024

We are witnessing a sea-change in the way data is managed by banks and financial institutions all over the world. Though this seems to be at a stage where some more push is required in terms of adoption in the risk management function. The ever-changing nature of financial risk management (“What did they change now?”)

Risk Management 109

Risk Management Risk Management Management Banking 109

Everest Group

JUNE 20, 2024

These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands. Change management and the need to decommission legacy systems can be challenging, while progressive change can result in higher costs and the need to adapt to constant technological shifts.

Banking 162

Banking Collaborations Sourcing Insurance 162

Everest Group

AUGUST 5, 2024

Enterprises require multiple technologies within the CX tech ecosystem, such as data platforms, including customer relationship management (CRM) and Customer Data Platforms (CDP), contact center solutions, including cloud, AI bots, and agent support, as well as analytics tools for customer and sales insights.

Sales 162

Sales Analytics Collaborations Marketing 162

Mattsen Kumar

AUGUST 6, 2024

Workforce management (WFM) approaches are adapted to the evolving work environment, driven by technological advancements, shifting employee expectations, and economic factors. Companies must stay well-informed about current trends to manage their workforce. Source ) 2. Source ) 3. Source ) 4.

Management 98

Management Sourcing Software Labor Costs 98

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Companies are increasingly prioritizing ESG reporting to manage risk, enhance their reputation, and comply with regulations.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

AUGUST 14, 2023

In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group’s Eric Simonson , Managing Partner, and Rita N. Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City. Soni Principal Analyst

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

JULY 3, 2024

Effective supply chain management is no longer only about operational efficiencies, it is also about the ability to anticipate, adapt, and thrive amidst disruptions. Unlike functions such as Finance & Accounting (F&A) or Customer Experience Management, supply chain operations involve a higher number of decision-makers.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Globalization Partners

AUGUST 5, 2022

We’ll start by setting out what we mean by risk management before collating a list of seven best practices. What is risk management? In order to create a positive environment where people can work safely and productively together, an organization needs to prioritize risk management. is estimated at USD 4,000 by some sources).

Risk Management 117

Risk Management Risk Management Management Human Resources 117

Everest Group

JUNE 22, 2023

APPLY ON LINKEDIN Job Title: Senior Human Resources Manager Location City: Dallas-Fort Worth Metroplex (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing.

Human Resources 100

Human Resources Management Advisory Research 100

Everest Group

APRIL 16, 2023

EVENT SIG PROCUREMENT TECHNOLOGY SUMMIT 2023: Controlling the Sprawl: A Template for Managing Your IT Tail April 16-19, 2023 Everest Group is a proud sponsor of SIG’s 2023 Procurement Technology Summit, taking place from April 16 – 19, 2023, at the Omni Amelia Island Resort in Amelia Island, FL.

Sourcing 130

Sourcing Collaborations Efficiency Marketing 130

Groove Technology

OCTOBER 1, 2024

This article analyzes in detail how outsourcing can optimize software development costs, and mentions effective strategies such as choosing the right partner, strict project management and applying new technology.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

IBM Services

FEBRUARY 19, 2024

In today’s complex global business environment, effective supply chain management (SCM) is crucial for maintaining a competitive advantage. Here’s how companies are using different strategies to address supply chain management and meet their business goals.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86