Everest Group

JANUARY 24, 2025

With the rise of digital transformation evolving client demands, and regulatory complexities, regions across the globe present distinct opportunities and challenges. From North Americas emphasis on personalization to Europes ESG-driven approaches and Asia-Pacifics scalability needs, each region presents unique challenges and opportunities.

Advisory 130

Advisory Management Banking Government 130

Everest Group

DECEMBER 26, 2024

The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Groove Technology

DECEMBER 16, 2024

From improved collaboration to better resource utilisation, Agile is designed to help teams deliver high-quality products more efficiently. Improved Team Collaboration and Morale One of the core principles of Agile is collaboration. This transparency leads to stronger teamwork and a more supportive work environment.

Right-Sizing 100

Right-Sizing Flexibility Collaborations Reduced Overhead 100

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Perficient Digital Transformation

NOVEMBER 6, 2024

Office Work Benefits: Facilitates real-time collaboration and problem-solving. Hybrid Model Benefits: Combines the best of both worlds, offering flexibility and fostering collaboration. Collaboration tools: Invest in technology that facilitates communication and remote work. Social isolation can affect creativity and innovation.

Software 80

Software Flexibility Operational Costs Collaborations 80

Premier BPO

JUNE 7, 2024

Strategic Advantages Beyond Cost Savings Outsourcing presents a strategic solution that can unlock many benefits as it provides access to specialized expertise currently unavailable on your team to tackle complex challenges. Seek partners whose mission, vision, and values align with yours for seamless collaboration.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Groove Technology

NOVEMBER 15, 2024

While offering advantages like cost optimization and access to global talent pools, outsourcing presents significant hurdles. However, by employing strategic methodologies, companies can maximize the benefits of this collaborative approach.

Software 100

Software Outsourcing Nearshoring Offshoring 100

Groove Technology

NOVEMBER 15, 2024

Urgent updates or real-time collaboration may require additional planning to ensure that time zone overlaps don’t impact the testing process. It also provides better control over the testing process and allows for greater collaboration. These challenges can lead to misalignment in project objectives or delays in critical decisions.

Software 100

Software Outsourcing E-Commerce Flexibility 100

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. Miami, FL – August 1, 2024 – The Hackett Group, Inc. The Hackett Group does not undertake any duty to update this release or any forward-looking statements contained herein.

Payroll 78

Payroll Managed Services Collaborations Management 78

31 West

JUNE 20, 2023

These help you from file storage to team collaboration and project tracking. Thus your team will become more productive with simplified and organized collaboration. Then you can schedule the project using the Calendar, and collaborate with the team using Chats or Meet. Meet, Calendars, Slides, Sheets, Docs, etc.

Management 130

Management Collaborations Accounting Efficiency 130

31 West

DECEMBER 9, 2022

Businesses need a tool that can streamline their workflows while allowing seamless collaboration between different departments. Seamless Collaboration. Seamless Collaboration. Your employees’ productivity suffers when there’s poor collaboration. You need tools that facilitate streamlined collaboration among all employees.

Human Resources 130

Human Resources Collaborations Right-Sizing Accounting 130

Everest Group

SEPTEMBER 26, 2024

LINKEDIN LIVE The Evolution of Next-gen Customer Engagement Platforms September 26, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM BST | 7:30 PM IST In this collaborative LinkedIn Live session, our experts will discuss the shifts occurring within life sciences enterprises as they navigate the evolving CRM ecosystem.

Collaborations 130

Collaborations Marketing Service 130

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. Understanding the differences between the two, as presented below, is critical. Delve into the ramifications of this change and the potential dangers it poses to enterprises in this blog.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Redial

MAY 24, 2023

In Redial BPO we believe that transparent communication fosters trust and enables effective collaboration, leading always to great results. Power point presentations and other executive ways to present results have become a standard tool to present our clients the KPIs.

BPO 130

BPO Collaborations Management Business Process Outsourcing 130

Everest Group

JUNE 20, 2024

These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands. Implications and opportunities for service providers The core banking transformation journey presents a significant opportunity for SPs.

Banking 162

Banking Collaborations Sourcing Retail 162

Hyland

AUGUST 5, 2022

Decreased team collaboration. Likewise, how does management implement greater collaboration between virtual teams and those in the office? If emails no longer work as your main form of communication, consider incorporating collaboration tools or shared workspaces to exchange messages, make calls and send across files faster.

Out-Tasking 145

Out-Tasking Collaborations Human Resources Flexibility 145

Everest Group

AUGUST 31, 2023

Superintelligence promises incredible advancements and solutions to the world’s biggest challenges, yet it also presents an ominous threat to society. Humans are still far from fully grasping its potential ramifications and understanding how to collaborate with the technology and effectively mitigate its risks.

Out-Tasking 147

Out-Tasking Government Regulations Collaborations 147

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space.

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

NOVEMBER 15, 2023

We’ll also explore how to cultivate collaborative relationships with suppliers for sustained success. The sessions are 90 minutes in duration and include introductions, a short presentation, and a facilitated discussion.

Strategic Sourcing 130

Strategic Sourcing Sourcing Collaborations Outsourcing 130

Everest Group

SEPTEMBER 18, 2024

From our perspective, our actions are working – and we’re ready to continue exceeding our goals. Rita will be available to discuss the present and future status of impact sourcing and how it can transform both companies and underserved global communities, as well as how impact sourcing initiatives can be integrated into business models.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

JULY 28, 2022

The next wave of evolution for GBS will focus on reaching value beyond arbitrage, growing the enterprise’s top line, and reducing barriers inhibiting GBS-enterprise collaboration. In this collaborative session, our analysts will lead a conversation exploring the transformation needed to position AMLEU GBS organizations for sustained success.

Energy & Utilities 130

Energy & Utilities Manufacturing Collaborations Government 130

Hyland

SEPTEMBER 5, 2022

My colleague, Antoine Thomas , and I will be at the event, presenting on how a cloud-native approach enables you to better deliver solutions to market. Identify and implement opportunities for collaboration, including networking events like the Open Source Summit. That’s Gaelic Irish for “hello.”).

Sourcing 145

Sourcing Collaborations Reduced Costs Management 145

Everest Group

OCTOBER 27, 2022

This thought-provoking session will expose GBS leaders to several use-cases where the Kellogg GBS team leveraged work fingerprints to drive integrated and often counter-intuitive decisions. In this session, Everest Group will share findings from its research of 100+ GBS organizations globally covering approaches to develop successful CoEs.

Global Business Services 130

Global Business Services Service Government Research 130

Everest Group

FEBRUARY 29, 2024

We explored the roadmap for gen AI implementation, discuss what global businesses are considering in terms of deployment, address challenges, and examine whether companies should take on this journey independently or collaboratively. During this event, we dove into questions such as: Where do you start with your gen AI journey for CXM?

Collaborations 130

Collaborations Management Service 130

Everest Group

APRIL 21, 2022

Ways to enable business and IT collaboration. Presenters. What the practical applications and options are to automate semi-structured and unstructured data, increase auto-adjudication rates, and support claims adjudicators in the decision process. How to adopt digitalization through a phased layering approach. Register for the webinar.

Shared Services 130

Shared Services Information Technology Collaborations Sourcing 130

Everest Group

APRIL 9, 2024

While I may not share all the opinions presented here, they contribute to a broader dialog. However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations. However, this blog explores the the in-house GBS versus Business Process Outsourcing (BPO) debate.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

SEPTEMBER 14, 2023

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Premier BPO

APRIL 28, 2023

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate.

Outsourcing 147

Outsourcing Co-Sourcing BPO Offshoring 147

Everest Group

SEPTEMBER 14, 2022

Our speakers will highlight the challenges faced by the company in its traditional sourcing approach and discuss how it adjusted its sourcing strategy to become more agile, collaborative, and efficient. Meet the Presenters. What did the team learn as they moved to a DevOps model? Robin Oberst. David Rickard.

Sourcing 130

Sourcing Collaborations Efficiency Marketing 130

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Together, we are embarking on a collaborative mission to enhance lives through impact sourcing.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Everest Group

JULY 19, 2023

To learn valuable insights from our analysts who attended the leadership presentations, read on. Peter Altabef, Unisys CEO, set the stage with a fireside conversation preceding the event that focused on the ever-present concerns of cyber-attacks and vulnerabilities. Contact us directly to expand further on this topic.

Cybersecurity 130

Cybersecurity Human Resources Government Marketing 130

31 West

MAY 29, 2023

Like G Suite, Google Workspace offers a bunch of productivity tools for communication, meeting, presentation, collaboration, etc. If one of your teammates presents a slide show, others can add speaker notes. Sometimes collaboration lack can devastate the symmetry between teams leading to degraded help desk support services.

Accounting 130

Accounting Collaborations Automation Administrative 130

Perficient Digital Transformation

JANUARY 25, 2022

This initiative directly supports our People Promise by providing a safe platform for our people to present and share their knowledge. Additionally, it also provides a continuous learning opportunity that can help us challenge and champion each other and aligns with a number of our values, especially around people and collaboration.

Collaborations 119

Collaborations Jobbing Design Accounting 119

Everest Group

AUGUST 29, 2022

To capitalize on this opportunity, data analytics use within outsourced contracts has grown significantly over the past few years, and our recent research shows that analytics is now present in 30% to 35% of CXM deals. CX leaders are seeking an unbiased external industry lens that advisors can provide.

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Everest Group

JUNE 7, 2023

Enterprise blockchain service providers are distinguishing themselves by leveraging blockchain to foster collaboration, innovation, and transformation among diverse stakeholders.

Service 130

Service Banking Collaborations Government 130

Everest Group

DECEMBER 12, 2023

Assessing the large Salesforce customer’s existing contract with Salesforce presented a fascinating dichotomy. Our analysis presented a very interesting and intriguing scenario. It led us to consider: Does achieving best-in-class discounts on one cloud come at the expense of suboptimal discounts on others?

Software 147

Software Accounting Sales Collaborations 147

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. These shifts reflect the need for resilience in semiconductor supply chains, especially amidst US-China trade tensions and global chip shortages.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130