Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Premier BPO

APRIL 18, 2023

Event Overview: Call & Contact Center Expo 23 USA is the leading customer service, business intelligence, and contact center networking event. We enable high-touch service in Contact Center Solutions: Omnichannel Contact Center Support (Call, Email, Live Chat, Bots, SMS, etc.)

Co-Sourcing 100

Co-Sourcing Outsourcing BPO Sourcing 100

Everest Group

JUNE 26, 2023

The shift toward value-based care has presented various opportunities such as telehealth, population data analytics, remote patient monitoring, commercial models based on risk assessment, increased investment in care management, and a greater emphasis on digital initiatives, particularly automation and analytics.

Healthcare 241

Healthcare Analytics Administrative Marketing 241

Everest Group

JUNE 7, 2023

Enterprise Blockchain Services PEAK Matrix® Assessment Enterprises are increasingly adopting distributed ledger technology to enhance the privacy, accountability, effectiveness, and confidence of their transactions and engagements with clients, associates, and shareholders.

Service 130

Service Banking Collaborations Government 130

Everest Group

JANUARY 24, 2025

With the rise of digital transformation evolving client demands, and regulatory complexities, regions across the globe present distinct opportunities and challenges. From North Americas emphasis on personalization to Europes ESG-driven approaches and Asia-Pacifics scalability needs, each region presents unique challenges and opportunities.

Advisory 130

Advisory Management Banking Government 130

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

OCTOBER 27, 2022

The Conference Board's Global Business Services Conference. Everest Group is a lead sponsor of The Conference Board’s renowned Global Business Services Conference, which is scheduled to be held in New York on October 27-28, 2022. In-person event. October 27 - 28, 2022 |. Westin New York at Times Square | New York, NY.

Global Business Services 130

Global Business Services Service Government Research 130

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

31 West

SEPTEMBER 14, 2022

Tasks handled by a third party are referred to as “managed IT services,” typically in the context of business information technology services. A managed service provider (MSP) is a business that offers the above-mentioned services. What Advantages do Managed IT Services Offer? Knocked off Prices.

Managed Services 130

Managed Services Service Management Risk Management 130

Everest Group

SEPTEMBER 30, 2024

For service providers, this diversification presents opportunities to establish stronger ties with semiconductor manufacturers looking to tap into these emerging markets. Service providers can develop advanced testing methodologies and employ tools such as digital twins for simulation.

Outsourcing 130

Outsourcing Service Engineering Manufacturing 130

31 West

SEPTEMBER 16, 2022

You heard that right, that’s the prime reason why many businesses prefer to work with a managed IT services provider as it can easily dodge that bullet. One can weigh the value of managed IT services based on myriad factors. What is Managed Services? Why Should You be Outsourcing IT Managed Services? Keep Costs Low.

Managed Services 130

Managed Services Management Service Outsourcing 130

Everest Group

SEPTEMBER 18, 2024

APPLY ON LINKEDIN Job Title: Senior Analyst – Cloud Services Location City: Gurgaon/Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

Service 100

Service Global Sourcing Advisory Advisory Research 100

The Hackett Group

AUGUST 1, 2024

NASDAQ: HCKT) is collaborating with Oracle to offer a new Hackett Pay managed services solution for Oracle Payroll. It will be the first offering recommended by Oracle for payroll-managed services in this market. More information on Hackett Pay and The Hackett Group’s other Oracle implementation services is available at [link].

Payroll 78

Payroll Managed Services Collaborations Management 78

Everest Group

MARCH 3, 2022

The Ukraine-Russia Conflict: Will Service Delivery from Ukraine and the CEE Region Suffer? Russia’s invasion of Ukraine on February 24 threatens the service delivery ecosystem in Ukraine. Global services executives Outsourcing services executives Virtual Roundtable Guidelines The only price of? Virtual Roundtable.

Service 130

Service Collaborations Outsourcing Management 130

Groove Technology

NOVEMBER 15, 2024

Urgent updates or real-time collaboration may require additional planning to ensure that time zone overlaps don’t impact the testing process. Quality Control and Consistency While many outsourcing providers offer excellent service, quality variability can still be a concern.

Software 100

Software Outsourcing E-Commerce Flexibility 100

31 West

SEPTEMBER 22, 2022

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns. So, how do you provide support to users present at different geographical locations while consistently meeting service metrics ?

Service 130

Service Outsourcing Automation Flexibility 130

31 West

MARCH 15, 2023

Are you looking to improve the quality of service you provide? It can help MSPs provide quality IT help desk support services , remote monitoring, and proactive issue resolution. Let us look at ConnectWise’s offering in detail and the role it plays in managing IT services. What is ConnectWise?

Management 130

Management Cybersecurity Service Right-Sizing 130

Groove Technology

NOVEMBER 15, 2024

While offering advantages like cost optimization and access to global talent pools, outsourcing presents significant hurdles. However, by employing strategic methodologies, companies can maximize the benefits of this collaborative approach. Establish open, regular communication with your service provider.

Software 100

Software Outsourcing Nearshoring Offshoring 100

31 West

SEPTEMBER 8, 2022

IT Service Outsourcing is a precious option for you to pick, especially if you feel like your business is sinking. Consider becoming one of them to get back on your feet and stay in the game by letting an IT service outsourcing provider do the leg work for you. All you need to know about IT service outsourcing is here in this article.

Outsourcing 130

Outsourcing Service Cybersecurity Out-Tasking 130

Everest Group

JUNE 20, 2024

Banks across various markets are recognizing the need for modernization and are actively partnering with service providers to upgrade their core systems. These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands.

Banking 162

Banking Collaborations Sourcing Insurance 162

Everest Group

SEPTEMBER 26, 2024

LINKEDIN LIVE The Evolution of Next-gen Customer Engagement Platforms September 26, 2024 | 9:00 AM CDT | 10:00 AM EDT | 3:00 PM BST | 7:30 PM IST In this collaborative LinkedIn Live session, our experts will discuss the shifts occurring within life sciences enterprises as they navigate the evolving CRM ecosystem.

Collaborations 130

Collaborations Marketing Service 130

31 West

MAY 23, 2024

Providing exceptional customer service is crucial for colleges and universities in today’s competitive educational backdrop. Effective customer service enhances the student experience and boosts the institution’s reputation and enrollment rates. But you may ask, to what end? A study by von Keyserlingk et al. Here are eight tips.

Customer Service 130

Customer Service Service Call Center Administrative 130

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. While once a potent force, the XLA has lost its power as enterprises have transitioned to a penalty-only model, essentially reducing it to a standard service level agreement (SLA).

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

31 West

JUNE 20, 2023

Moreover, the AI-enabled features of Google Workspace can make your IT help desk support services more organized. These help you from file storage to team collaboration and project tracking. Thus your team will become more productive with simplified and organized collaboration. Meet, Calendars, Slides, Sheets, Docs, etc.

Management 130

Management Collaborations Accounting Efficiency 130

Everest Group

JUNE 16, 2023

US legislation defines supplier diversity as the practice of intentionally sourcing goods and services from businesses that are at least 51% owned and operated by individuals from traditionally underrepresented groups, such as women, people of color, veterans, LGBTQ+ individuals, and people with disabilities.

Outsourcing 130

Outsourcing Service Government Sourcing 130

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 130

Pharmaceuticals Service Robotics Process Automation Government 130

Groove Technology

OCTOBER 21, 2021

Leaving behind its proprietary technology, Microsoft is now repositioning the platform to be written and run from anywhere with a strategy of resurfacing for Web and Mobile Services. If you find that you lack those resources or need to supplement, consider hiring a.NET development service provider. What are.NET Development Services?

Service 130

Service Software E-Commerce Manufacturing 130

Groove Technology

OCTOBER 21, 2021

Leaving behind its proprietary technology, Microsoft is now repositioning the platform to be written and run from anywhere with a strategy of resurfacing for Web and Mobile Services. If you find that you lack those resources or need to supplement, consider hiring a.NET development service provider. What are.NET Development Services?

Service 130

Service Software E-Commerce Manufacturing 130

Groove Technology

JUNE 6, 2022

Let’s discuss more about Mobile app developments Services. It enables businesses to send notifications about what’s new or changed in their services or products. By offering mobile app services in your business, you are certain to stand out from the fray. billion on on-demand services by this year. Mobile Wallets.

Service 130

Service E-Commerce Retail Out-Tasking 130

The Hackett Group

MARCH 26, 2024

NASDAQ: HCKT), today announced it has received an SAP ® North America Award for Partner Excellence 2024 for Service. Awards were presented by SAP (NYSE: SAP) to the top-performing partners in the North America region that have made outstanding contributions to driving digital transformation for businesses that use SAP solutions. “I

Service 105

Service Advisory Sales Analytics 105

Everest Group

MARCH 23, 2022

With Eastern Europe serving as a major hub for Customer Experience Management (CXM), the Russia-Ukraine crisis poses a serious threat to service delivery. Just as the world was looking to emerge from the global pandemic that caused a seismic shift in work and collaboration models, another highly disruptive crisis looms on the horizon.

Managed Services 130

Managed Services Outsourcing Management Service 130

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. Outsourced data entry services specialize in providing accurate and high-quality product listings.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

31 West

DECEMBER 9, 2022

Businesses need a tool that can streamline their workflows while allowing seamless collaboration between different departments. Seamless Collaboration. Seamless Collaboration. Your employees’ productivity suffers when there’s poor collaboration. You need tools that facilitate streamlined collaboration among all employees.

Human Resources 130

Human Resources Collaborations Right-Sizing Accounting 130

Everest Group

JULY 19, 2023

The 2023 Unisys Analyst and Advisor Event provided a platform to showcase the company’s commitment to innovation and forward-thinking approach, exemplified by its new branding image in the IT services sector released last year. To learn valuable insights from our analysts who attended the leadership presentations, read on.

Cybersecurity 130

Cybersecurity Human Resources Government Marketing 130

Everest Group

SEPTEMBER 25, 2024

Soni, Principal Analyst for Impact Sourcing and Sustainability, Everest Group, said: “The technology and tech services industries are such a source of inspiration for innovatively executing impact sourcing practices across the globe and improving the lives of millions from marginalized communities.

Impact Sourcing 130

Impact Sourcing Sourcing Research Marketing 130