Everest Group

SEPTEMBER 12, 2024

Learn how service providers and product vendors engineer deal and deliver unified solutions.

Collaborations 130

Collaborations Marketing Engineering Service 130

Premier BPO

OCTOBER 30, 2024

Scalable databases enable organizations to enter new markets, increase customer bases, or launch new service lines while maintaining a consistent data experience. Second, implementing integrated data systems across departments is essential to break down silos and foster collaboration.

Management 246

Management BPO Co-Sourcing Analytics 246

Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. Legacy banks and nations are now following the wave.

Banking 246

Banking Service Right-Sizing Automation 246

Everest Group

JANUARY 25, 2024

Application Transformation Services Recognizing the increasing demands of customers and business imperatives for meeting productivity mandates, enterprises are increasingly acknowledging the significance of application transformation.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

APRIL 23, 2024

Insurance Intermediaries Services Amid evolving market dynamics, the insurance intermediary sector is transforming significantly. Concurrently, providers are actively investing in digital capabilities, partnering with InsurTech companies, and enhancing collaboration with intermediaries through a consultative approach.

Insurance 162

Insurance Service BPO Finance 162

McKinsey & Company

NOVEMBER 20, 2023

CMOs are responsible for more than marketing their company’s products or services. They should also forge strong partnerships with their C-suite colleagues to drive growth.

Collaborations 133

Collaborations Marketing Service Government 133

Groove Technology

NOVEMBER 1, 2024

Let’s analyze in depth the benefits and challenges of outsourcing, and introduce Groove Technology as a professional service provider in this field. Health Insurance Companies : For processing claims and managing patient records, high-quality healthcare software development services are essential.

Healthcare 130

Healthcare Software Outsourcing Regulations 130

Groove Technology

FEBRUARY 4, 2025

Their integration into the team helps to reduce administrative burdens, enhance collaboration, and enable companies to concentrate on their core business functions without the distractions of software development challenges. Unlike traditional in-house teams, dedicated developers offer scalable solutions that adapt to evolving project needs.

Software 130

Software Right-Sizing Collaborations Administrative 130

Everest Group

MAY 8, 2024

IT service providers are increasingly exploring monetizing their proprietary software tools and accelerators as independent products. Let’s delve into the opportunities and obstacles service providers face in this pursuit. These accelerators are bundled with services within the provider’s scope and delivered to the customer.

Service 173

Service Sales Software Research 173

Everest Group

NOVEMBER 6, 2023

Cloud Security Services PEAK Matrix® Assessment 2023 The demand for cloud security services in the global business landscape is accelerating due to enterprises’ digital transformation mandates, rising importance of data protection, and challenges in securing hybrid multi-cloud environments. LEARN MORE ABOUT Top Service Providers

Service 162

Service Cybersecurity Regulations Government 162

31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

Service 130

Service Customer Service Sales Out-Tasking 130

Redial

MAY 2, 2024

As a business owner or a CEO is important to ask certain questions to get a clear picture of what you are hiring, in the case of a Nearshore service, here we have some key questions to ask your next outsource provider. What are the benefits of outsourcing our call center services?

Call Center 130

Call Center Nearshoring Outsourcing Service 130

Everest Group

JULY 3, 2024

Everest Group, in collaboration with the Information Technology Industry Development Agency (ITIDA), has assessed the factors shaping Egypt’s services landscape.

Service 130

Service Marketing Information Technology Collaborations 130

Everest Group

JUNE 3, 2024

However, the recent collaboration between IQVIA and Salesforce has fostered innovation and equipped Salesforce with data management expertise to leverage. Service providers must look beyond consultation and implementation by taking up change management initiatives that deliver long-term value for their clients.

Collaborations 290

Collaborations Streamline Operations Marketing Analytics 290

Groove Technology

DECEMBER 16, 2024

Improved Collaboration: Agile emphasizes close collaboration between developers, business stakeholders, and customers, ensuring that the product meets the right needs. By outsourcing offshore development, companies can reduce these costs, as they are paying only for the services rendered by the development team.

Software 100

Software Outsourcing Collaborations Flexibility 100

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 147

Service Collaborations Outsourcing Services Contracting 147

Everest Group

DECEMBER 5, 2023

Read on to learn about the skill requirements needed in the sustainability service market and how to bridge the talent gap. This shift in mindset has fueled the growth of the sustainability services market as organizations increasingly recognize the need to adopt eco-friendly practices.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Groove Technology

FEBRUARY 4, 2025

Leveraging diverse expertise can drive innovation through cross-cultural Collaboration, fostering unique ideas that enhance problem-solving. Remote team collaboration is key, and the adoption of project management tools and asynchronous communication methods is essential for effective coordination.

Software 130

Software E-Commerce Outsourcing Reduced Overhead 130

Everest Group

SEPTEMBER 27, 2023

Digital Workplace Services – North America Rapid workplace changes are driving transformations, and the upcoming years will be significant for the digital workplace. Realizing this goal requires collaboration with suitable providers. Providers are enhancing their capabilities to aid enterprises in workplace engagements.

Service 147

Service Manufacturing Banking Marketing 147

Groove Technology

NOVEMBER 15, 2024

This global developer base allows software outsourcing partners to access skilled talent across multiple time zones, enhancing collaboration in the development process. Many CTOs demand compliance with standards such as ISO 27001 certification is essential for service providers in the global IT outsourcing landscape.

Software 100

Software Outsourcing Cybersecurity E-Commerce 100

Everest Group

AUGUST 7, 2024

Life & Annuity (L&A) Insurance IT Services PEAK Matrix® Assessment The Life and Annuity (L&A) insurance industry is rapidly transforming, driven by technology advances and evolving customer expectations. Further, they are integrating AI and gen AI solutions in their core offerings.

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

MAY 21, 2024

As India’s prominence in Global Business Service (GBS) grows, staying updated on tax laws and adapting agile strategies is essential for multinational corporations to achieve sustainable growth amid evolving global business dynamics. In this blog, we delve into the impact of the Permanent Establishment (PE) tax within the realm of GBS.

Global Business Services 162

Global Business Services Service Regulations Pharmaceuticals 162

Everest Group

OCTOBER 23, 2024

We’ll also dive into how evolving technology is driving transformation and what this means for selecting the right providers – from product and CROs to IT/BP service providers. During this collaborative LinkedIn Live session, we’ll discuss: What challenges do pharma enterprises face, and how do these impact clinical operations?

Marketing 130

Marketing Sourcing Collaborations Service 130

31 West

OCTOBER 2, 2023

This case study examines the journey of a large hotel chain, referred to as “HospitalityX,” as it sought to enhance its Level-1 IT service desk services. Their IT infrastructure is essential for managing reservations, guest services, and day-to-day hotel operations.

Service 130

Service Efficiency Collaborations Management 130

Premier BPO

MARCH 6, 2025

Salesforce, long synonymous with Customer Relationship Management (CRM), is venturing into IT Service Management (ITSM), while ServiceNow, the ITSM leader, is making bold moves into CRM. However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Ready to redefine your service model?

Sales 130

Sales Automation Out-Tasking Customer Service 130

Everest Group

MARCH 11, 2024

Cloud service providers are vital partners in helping Banking and Financial Services (BFS) institutions build robust systems for cloud migration and exit strategies to maneuver complex regulatory and operational environments. How can service providers become strategic partners in this roadmap?

Banking 147

Banking Service Regulations Flexibility 147

Everest Group

NOVEMBER 10, 2023

Digital Interactive Experience (IX) Services – North America In North America, enterprises are tightly interweaving the growing importance of experience design with their investments in emerging technologies such as generative AI, metaverse, and blockchain.

Service 147

Service Design Marketing Information Technology 147

Everest Group

AUGUST 31, 2023

Life Sciences Smart Manufacturing Services In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. The pandemic, regulatory frameworks, and the drive for operational excellence are now propelling the adoption of smart manufacturing services.

Manufacturing 147

Manufacturing Service Analytics Marketing 147

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 162

Service Sales Accounting Finance 162

31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. The Crucial Role of IT Service Management in Education Therefore, the growing need for effective IT Service Management (ITSM) in education is evident.

Management 130

Management Service Administrative Research 130

Everest Group

NOVEMBER 21, 2024

LINKEDIN LIVE GBS Architectures: New Research Shaping the Industry The global business services (GBS) landscape is evolving rapidly, and the industry is asking critical questions, including: How are peers structuring their GBS organizations? Is the landlord model gaining momentum? What role do Global Process Owners (GPOs) play?

Research 130

Research Global Business Services Collaborations Management 130

31 West

NOVEMBER 25, 2023

Schools and universities are leveraging cloud platforms for various purposes, from data storage and management to facilitating online learning and collaboration. This tool suite has revolutionized how teachers deliver content and collaborate with students.

Flexibility 242

Flexibility Collaborations Research Administrative 242

Premier BPO

JUNE 7, 2024

Whether due to rapid growth or desires to leverage new opportunities, resource constraints make your business unable to keep up with technology-enabled production, customer service, or other business aspects. A dedicated Service Desk Coordinator (SDC) and QA Analyst were appointed to monitor performance and meet all targets.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

31 West

APRIL 9, 2024

In such scenarios, customer service and student support become crucial, such as an option to pay someone to write a research paper on essayhub.com. This kind of assistance ensures students aren’t just purchasing a service but also gaining a partner in their educational journey, enhancing their overall learning experience and academic success.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Everest Group

SEPTEMBER 17, 2024

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC In 2023, the APAC region’s Customer Experience Management (CXM) market witnessed moderate growth, fueled by the adoption of omnichannel solutions, generative AI, and cloud services and the evolving social media landscape.

Management 130

Management E-Commerce Service Reduced Costs 130

Everest Group

SEPTEMBER 8, 2023

Digital Twin Services Digital twins, virtual replicas of physical products, processes, and systems, are playing an instrumental role in aiding enterprises to reduce downtime, improve product tracking and tracing, and closely monitor asset conditions by simulating diverse scenarios.

Service 130

Service Marketing Research Collaborations 130