The Global Small Business Blog

APRIL 2, 2024

Abena is the founder of Hanahana Beauty, an ethically-conscious, Black-owned skincare brand recognized for its commitment to sustainability, ethical sourcing, and empowering women. Beyond products, Hanahana fosters a vibrant community through wellness activations, education, and brand collaborations.

Collaborations 280

Collaborations Sourcing 280

Premier BPO

MARCH 6, 2025

However, automation alone isnt enoughbusinesses need AI that works collaboratively with human expertise. Both companies aim to deliver hyper-personalized customer experiences by leveraging rich data sources. Salesforces Agentforce and ServiceNows AI Agent Orchestrator promise to automate workflows and improve decision-making.

Sales 130

Sales Automation Out-Tasking Administrative 130

Everest Group

DECEMBER 26, 2024

Our deep expertise and tenacious research focused on software, technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit www.everestgrp.com.

Global Sourcing Advisory 100

Global Sourcing Advisory Service Advisory Research 100

Everest Group

SEPTEMBER 25, 2024

Committed and driven to making a lasting change and a difference across the globe, having a major presence in the APAC region, as well as Latin America, the Middle East, Africa, Europe and North America, Everest Group has now gone one step further with their promise, pledging to grow the impact sourcing workforce to 1 million by 2030.

Impact Sourcing 130

Impact Sourcing Sourcing Research Marketing 130

Premier BPO

JUNE 7, 2024

To underscore how an external partner well versed in Tech-related expertise can improve operational efficiency, resulting in significant cost savings, improved scalability, and exceptional customer service, we will demonstrate Premier BPO’s collaborative approach and customized solutions to help the client transform their Help Desk Services.

Outsourcing 244

Outsourcing Co-Sourcing BPO Operational Costs 244

Premier BPO

AUGUST 2, 2024

“ The world is getting smaller, and the opportunities for collaboration are expanding exponentially.” Premier BPO differentiates itself through its PremierSync framework , which offers co-sourcing solutions tailored to your specific challenges. ” – Larry Page. Co-create the future with PremierTech Solutions.

Outsourcing 244

Outsourcing Co-Sourcing BPO Global Outsourcing 244

Everest Group

OCTOBER 26, 2023

Read on for insights from our analyst team, who attended and presented at these pivotal gatherings that fostered collaboration and dialogue with the international community to advance sustainability efforts. Together, we are embarking on a collaborative mission to enhance lives through impact sourcing.

Impact Sourcing 162

Impact Sourcing Sourcing Government Research 162

Premier BPO

JUNE 14, 2024

The client feels like its partnership with Premier BPO is a true collaboration. By executing this framework with co-sourcing characteristics, we can approach the whole recruitment and onboarding process together while harmonizing business objectives. Premier BPO’s leadership is responsive and easy to work with.

Outsourcing 246

Outsourcing BPO Co-Sourcing Streamline Operations 246

Everest Group

SEPTEMBER 18, 2024

Soni , Principal Analyst for Impact Sourcing and Sustainability, will be in attendance at the Clinton Global Initiative 2024 meeting on September 23-24, held in New York City. Everest Group’s first Commitment to Action in 2022 was to grow the impact sourcing market from 350,000 FTEs to half a million in three years.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

JUNE 20, 2024

These collaborations highlight the growing understanding that modernization is key to staying competitive and meeting evolving customer demands. The road ahead: A collaborative future The future of core banking is a collaborative one.

Banking 162

Banking Collaborations Sourcing Retail 162

Everest Group

JULY 4, 2022

Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems. and the Metaverse: Implications for Sourcing and Technology Leaders generated unprecedented client inquiries.

Marketing 246

Marketing Research Collaborations Manufacturing 246

Everest Group

JANUARY 25, 2024

In response to these evolving expectations, providers are enhancing their offerings through strategic collaborations with technology and platform providers. The study will enable buyers to choose the best-fit provider based on their sourcing considerations, while providers will be able to benchmark their performance against each other.

Service 195

Service Manufacturing Sourcing Engineering 195

Everest Group

AUGUST 14, 2023

Soni , Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September 18-19 in New York City. Everest Group’s Commitment to Action is to grow the impact sourcing market to half a million in three years. As the CGI community knows, making and keeping commitments isn’t easy.

Impact Sourcing 130

Impact Sourcing Sourcing Government Research 130

Everest Group

JULY 18, 2023

How do organizations enable effective collaboration between category managers, suppliers, and business stakeholders? What are the factors that impact procurement and category management organizational structures? How is resource management conducted in best-in-class procurement organizations?

Management 147

Management Strategic Sourcing Outsourcing Government 147

Everest Group

SEPTEMBER 21, 2023

Join us as our experts explore key developments in the global sourcing market in 2023, including how enterprises can grow and evolve their GIC networks by collaborating more effectively with service providers and the various enterprise requirements that providers can fulfill in the GIC space. Who should attend?

Shared Services 147

Shared Services Sourcing Sales Collaborations 147

Everest Group

AUGUST 5, 2024

Let’s look at the core offerings under the Einstein banner in detail below: (Image source: Salesforce) Service Cloud : Service Cloud integrates customer service and field service needs onto the Einstein 1 Platform, connecting business data and apps to provide a complete view of every customer.

Sales 162

Sales Analytics Collaborations Marketing 162

Everest Group

AUGUST 29, 2022

While this challenge may subside if the economic situation worsens, forward-thinking CX leaders are actively working to address this by evaluating alternative talent sources (such as using gig workers or impact sourcing) as well as exploring emerging locations (Sub-Saharan Africa, for example).

Reduced Costs 195

Reduced Costs Analytics Impact Sourcing Outsourcing 195

Groove Technology

OCTOBER 1, 2024

Faster Time-to-Market: Collaboration with external partners can accelerate development cycles, enabling quicker launches of products and services. Dedicated Team: Ideal for long-term collaborations with changing priorities. A study by Sourceforge found that 78% of businesses run on open-source software.

Software 130

Software Reduced Costs Outsourcing Infrastructure Costs 130

Everest Group

NOVEMBER 17, 2023

Experience level agreements can foster service provider innovation and collaboration if structured with rewards for risks. By formally incorporating XLAs into contracts, both enterprises and SPs established well-defined roles and responsibilities, fostering a collaborative partnership with mutual advantages.

Co-Sourcing 147

Co-Sourcing Collaborations Outsourcing Sourcing 147

Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 173

Service Impact Sourcing Contact Center Outsourcing Government 173

Everest Group

MAY 9, 2024

This collaboration transcends mere verbal agreements or contractual obligations; instead, it entails establishing a genuine partnership between enterprise and providers characterized by commercial alignment and the pursuit of shared, measurable goals. Building trust is central to this collaboration.

Service 147

Service Collaborations Outsourcing Services Contracting 147

The Scalers

NOVEMBER 20, 2024

These fully equipped facilities are known as offshore development centres , a dedicated space for their offshore teams to collaborate and innovate at speed. Onshoring refers to establishing a tech team locally to ensure direct oversight over execution and real-time collaboration. Is offshore software development ethical?

Offshoring 80

Offshoring Software Nearshoring Engineering 80

Everest Group

DECEMBER 5, 2023

The organization can streamline business initiatives by aligning roles, responsibilities, and workflows, enabling seamless collaboration among experts from diverse backgrounds. These courses can be aimed at executive leadership, normal workforce, or both.

Service 162

Service Co-Sourcing Impact Sourcing Collaborations 162

Everest Group

AUGUST 31, 2023

Service providers who can tailor solutions to meet the following five key priorities will be valuable partners: Flexibility: SAP mid-market customers need providers that offer flexible services to adapt to their changing business requirements Responsiveness: Since SAP is typically a new platform for mid-market customers, providers need to proactively (..)

Marketing 147

Marketing Service Flexibility Sourcing 147

Everest Group

JANUARY 16, 2024

The summit aims to catalyze actionable solutions that transcend borders and industries, placing businesses at the forefront of global collaboration. The technology sector, with its expertise in cybersecurity and collaborative technologies, has a unique role to play.

Cybersecurity 162

Cybersecurity Impact Sourcing Jobbing Collaborations 162

Everest Group

AUGUST 27, 2024

By integrating service, sales, and marketing capabilities through a platform approach, businesses can streamline operations, centralize customer data for better insights, improve collaboration across departments, and enhance the overall customer experience. What questions will the webinar answer?

Streamline Operations 130

Streamline Operations Sales Collaborations Sourcing 130

Everest Group

APRIL 9, 2024

The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations.

Global Business Services 182

Global Business Services Outsourcing Service BPO 182

Everest Group

SEPTEMBER 12, 2024

Critical contractual aspects for gen AI sourcing Ensuring robust contractual clauses in service agreements is paramount for the success of any partnership involving gen AI solutions. Contracts must explicitly define the sources of data—whether they are server logs, IT service management (ITSM) ticket dumps, or other proprietary datasets.

BPO 130

BPO Business Process Outsourcing Sourcing Outsourcing 130

Premier BPO

APRIL 28, 2023

Event Overview: SOCAP Internation Spring Symposium is a two-day event that brings together industry impact leaders and entrepreneurs from various sectors to explore emerging trends, exchange ideas, and collaborate.

Outsourcing 147

Outsourcing Co-Sourcing BPO Offshoring 147

Perficient Digital Transformation

JULY 2, 2024

In this blog post, we will show you how to configure ServiceNow knowledge articles as a data source for Microsoft Search using the Microsoft Graph connector. The query string is the filter that will be applied to your knowledge articles to limit the scope of the data source. You can add or remove properties as needed.

Sourcing 118

Sourcing Collaborations Accounting Management 118

Everest Group

AUGUST 5, 2024

Let’s look at the core offerings under the Einstein banner in detail below: (Image source: Salesforce) Service Cloud : Service Cloud integrates customer service and field service needs onto the Einstein 1 Platform, connecting business data and apps to provide a complete view of every customer.

Sales 130

Sales Analytics Collaborations Marketing 130

Groove Technology

JULY 3, 2023

Developers can seek guidance, share knowledge, and collaborate with fellow developers to enhance their skills and solve challenges. Whether you're working on a personal project or collaborating with a team, CodeBox ensures that you have quick access to your preferred code snippets, saving you valuable time and effort.

Efficiency 130

Efficiency Collaborations Design Software 130

Everest Group

SEPTEMBER 7, 2023

The study is based on RFI responses from service providers, interactions with their automotive engineering leadership, client reference checks, and ongoing analysis of the engineering services market.

Engineering 147

Engineering Service Insurance Software 147

Everest Group

JULY 3, 2024

To overcome these challenges and transform their supply chains into agile, resilient networks, organizations must seek integrated, holistic solutions that foster collaboration and seamless operation across all functions and stakeholders.

Supply Chain Management 162

Supply Chain Management Inventory Management Sales Order Management 162

Everest Group

AUGUST 7, 2024

In response, IT service providers are developing in-house solutions and collaborating with technology providers and InsurTechs worldwide. This shift emphasizes business outcomes such as empowered intermediaries, enhanced customer experiences, omnichannel interactions, and expanded voluntary benefits for group life insurance.

Insurance 147

Insurance Service Marketing Collaborations 147

Everest Group

JANUARY 18, 2024

This forecast summarizes the sentiments of more than 50 CIOs interviewed by Everest Group in collaboration with Yates Ltd. Services include strategy, sourcing, program execution, change management, communications and governance. Our clients gain measurable cost savings, new capabilities, and the ability to outperform their competition.

Research 162

Research Government Retail Healthcare 162

Everest Group

JUNE 16, 2023

Read on to learn about six benefits of supplier diversity that sourcing and procurement professionals should take advantage of. For many sourcing organizations, Environmental, Social, and Governance (ESG) considerations have become more visible criteria in selecting strategic suppliers.

Outsourcing 130

Outsourcing Service Government Sourcing 130