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A shared service center in Mexico enables operations within companies to be more efficient, reduce costs, and improve the quality and control of activities. An increased focus on the core business. Unification of informationtechnology systems. Centralization of company operational units. A better-trained staff.
And sometimes, temporary employees don’t always live up to your company’s expectations. So by partnering with an outsourcing company, it lets your companyfocus human resources on where it needs the most. Hiring and training employees for short-term or peripheral projects can be really costly.
However, this attrition rate can vary from 10-30%, with a satisfactory 10% attrition rate in companies that are focused on developing product offerings or those that have a strong talent management strategy, and a steep 30% in companies focused on services and maintenance or those that lack a strong employee engagement and development strategy.
EXAMPLES OF HOW BPOS HAVE HELPED BUSINESSES ENHANCE THEIR BPM STRATEGIES Example #1: An informationtechnology (IT) company outsourced its customer support service. Based on the analyzed customer interactions, the BPO company integrated a CRM system. Outsourcing business processes can help companiesfocus on key projects.
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