Blue Ocean

JULY 20, 2023

In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. On-site pitching and negotiations are critical to establishing long-term strategic partnership with your customer care outsourcer. The Kick-Off: Vendor Meeting Best Format: Virtual. Kicking off your own RFP process soon?

Contact Center Outsourcing 98

Contact Center Outsourcing Outsourcing Out-Tasking Sales 98

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 52

Customer Service Sales Contact Center Outsourcing Service 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

Future of Sourcing

JUNE 12, 2018

Notwithstanding that it has a dynamic domestic industry (hosting one of the most impressive annual contact center conferences anywhere in the world) and has attracted a number of global BPO investors, this is one location that has yet to reach its peak in the offshoring game.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49