Blue Ocean

JULY 20, 2023

In our world of outsourced customer care solutions, one of the big challenges we continue to wrestle with on the sales side of things is the significant change in the contact center RFP process. In the olden days (pre-2020,) vendor meetings frequently involved calling into a conference line. Does it align with your own?

Contact Center Outsourcing 98

Contact Center Outsourcing Outsourcing Out-Tasking Sales 98

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 59

Customer Service Sales Contact Center Outsourcing Service 59

Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

Customer Service 52

Customer Service Sales Contact Center Outsourcing Service 52

Magellan Solutions

SEPTEMBER 10, 2019

Outsourcing a call center is a promising idea, especially if you want to lower costs. Once a taboo subject, outsourcing is now the status quo. But there’s more to outsourcing than meets the eye. What Is An Outsourced Call Center? Chat and email services fall under non-voice call center operation.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award.

Contact Center Outsourcing 52

Contact Center Outsourcing Sales Customer Service Insurance 52

Future of Sourcing

JUNE 12, 2018

The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Honduras – The Central American outsourcing upstart continues its march toward prominence in the American nearshore.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52