This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
These savings stem from: Lower wages in many outsourcing destinations Reducedoverhead costs (office space, equipment, etc.) Key concerns include: Data breaches Intellectual property theft Compliance issues with data protection regulations (e.g., Use of secure development methodologies (e.g.,
finance, healthcare), ensure the outsourcing partner complies with necessary regulations like GDPR, HIPAA, or PCI-DSS. Utilize Communication Tools: Use communication platforms like Slack, Microsoft Teams, or Zoom for real-time chats, video conferences, and team collaboration.
This cost reduction stems from lower labor costs in certain regions, reducedoverhead expenses, and the ability to scale resources as needed. Identify Legal and Contractual Requirements Protecting your intellectual property and ensuring compliance with data privacy regulations are paramount when outsourcing.
Since conference attendance and networking events are likely to be significantly reduced in 2021 as long as there are COVID-19 health risks, AI-driven sales support and lead nurturing are a must-have. The call center industry, like every other industry, has its own set of standards and regulations to follow.
We organize all of the trending information in your field so you don't have to. Join 19,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content