Everest Group

APRIL 5, 2024

CONFERENCE 2024 VMS PROFESSIONALS 17TH ANNUAL CONFERENCE May 15-16, 2024 Krishna Charan, Vice President, Business Services at Everest Group will be speaking at the 2024 VMS Professionals 17th Annual Conference in Chicago. Learn more and Register Krishna Charan Vice President, Everest Group

Service 162

Service Outsourcing 162

Everest Group

MAY 3, 2024

Conference ABSL DACH's 10th Member Meeting: AI & Gen AI in GBS June 24-25, 2024 Catch Everest Group Partner, Rohitashwa Aggarwal, at ABSL DACH’s 10th Member Meeting in Hamburg, Germany. Rohitashwa will join an exciting line up of speakers to present his insights on AI and generative AI in GBS.

Global Business Services 130

Global Business Services Shared Services Service 130

Everest Group

SEPTEMBER 25, 2023

At last week’s Oracle CloudWorld and the Oracle Health Conference in Las Vegas, the company presented its new positioning, which includes leveraging its broad portfolio, making the next move in healthcare, and delivering lower-cost cloud technology.

Healthcare 173

Healthcare Engineering Marketing Management 173

Everest Group

JANUARY 15, 2025

Move Becomes Effective as of February 1, 2025, with Current CEO and Founder Peter Bendor-Samuel Staying on to Focus on the Firm’s Future Growth Everest Group, a global leader in research and advisory services, has announced the appointment of Jimit Arora as its new Chief Executive Officer, marking a pivotal moment in the firms 35-year history.

Research 130

Research Advisory Global Business Services Sourcing 130

Everest Group

NOVEMBER 17, 2022

The evolution of connectivity technologies with 5G as a platform for boosting productivity and innovation was among the key themes that emerged from this India mobile conference that drew an enthusiastic response from technology service and infrastructure providers, manufacturers, industry and government officials, academia, and the public.

Retail 130

Retail Collaborations Software Efficiency 130

Everest Group

MAY 8, 2023

Generative Artificial Intelligence, threat detection and response, simpler cybersecurity solutions , attack vectors, and identity and access management were among the key cybersecurity industry trends grabbing attention at the RSA Conference in San Francisco. Read on to learn the main takeaways from our analysts who attended the recent event.

Cybersecurity 130

Cybersecurity Regulations Management Software 130

Everest Group

JANUARY 1, 2025

day event will connect executives from GBS, sourcing, vendor management, IT services, global locations, and next-gen technology with top experts and thought leaders to co-create solutions for future challenges.

Co-Sourcing 130

Co-Sourcing Sourcing Management Service 130

Perficient Digital Transformation

APRIL 26, 2023

Then mark your calendars for the upcoming ServiceNow Knowledge Conference 2023! This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. See you at the conference! The Perficient ServiceNow team will be there. Knowledge2023 #ServiceNowRevolution

Collaborations 98

Collaborations Customer Service Automation Service 98

Everest Group

JULY 30, 2024

DALLAS, July 30, 2024 — Everest Group has released its in-depth report evaluating the nation’s potential as a location for offshore global services. For IT, BP and ER&D-focused ventures looking to expand their offshore locations for global business services, the research found that Egypt proves a fertile ground.

Service 130

Service Offshoring Global Business Services Research 130

Everest Group

JUNE 13, 2023

5G Engineering Services PEAK Matrix® Assessment 5G’s lower latency and higher bandwidth have unlocked newer uses for enterprises to explore. Additionally, 5G adoption is allowing the transformation of network infrastructure to make it quickly scalable, driving higher levels of customization and lower operating costs.

Engineering 130

Engineering Service Operational Costs Sourcing 130

Redial

JULY 25, 2024

Just returned from my first trip to London and my first-ever conference! Elder and I had the opportunity to attend the CX Retail Conference last week. The conference was amazingly organized, with incredible speakers and hosts who shared invaluable insights into customer experience. I would say that our mission was accomplished!

Retail 130

Retail BPO Customer Service Efficiency 130

Everest Group

JULY 27, 2023

CONFERENCE Contact Islands 2023: The future of it-bpm in the philippines July 27, 2023 Prashray Kala , Partner at Everest Group, will speak at Contact Islands 2023 – the flagship industry conference of the Philippines and the global contact center industry. Learn More and Register Prashray Kala Partner, Everest Group

Marketing 130

Marketing Service 130

Perficient Digital Transformation

OCTOBER 20, 2023

On October 12 th and 13 th , 2023, we had several Perficient colleagues attend the Puerto Rico IT Cluster’s CIO & IT Leadership Conference , the most important technology leadership in the region. Key takeaways from the conference: AI is a disruptor. Collaboration is a key element of innovation.

Cybersecurity 64

Cybersecurity Finance Analytics Collaborations 64

SEBPO

MAY 6, 2024

Media Financial Management Annual Conference Total 0 0 0 0 May 19-22, 2024 Hyatt Regency Riverfront, Jacksonville, FL Media Financial Management Annual Conference This year’s Media Financial Management Annual Conference boasts a streamlined experience designed to maximize value and make the most of your time.

Management 52

Management Sales Outsourcing Design 52

Go4Customer

SEPTEMBER 24, 2021

Product/ Service promotion is imperative for any business, be it B2B or B2C. A salesperson solicits potential customers to buy services or products via phone or web conference. A salesperson solicits potential customers to buy services or products via phone or web conference. Outsourcing.

Service 96

Service Outsourcing Marketing 96

Everest Group

MAY 30, 2024

The theme of the conference is “The Pragmatic Edge: Designing Your Future.” DALLAS, May 30, 2024 — When business executives take the time to attend a global conference, two objectives outweigh all the rest: they want to learn from real case studies and network with peers.

Advisory 130

Advisory Shared Services Research Sourcing 130

31 West

DECEMBER 5, 2022

Inside this realm of IT support, you may have come across several terms like help desk, IT service desk outsourcing , incident management, and customer support, among others. In this article, we will understand the role of IT service desk and incident management and their differences. And as a result of the service being unavailable.

Management 130

Management Service Customer Support Accounting 130

Perficient Digital Transformation

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. On June 6, 2024, the Office of the Comptroller of the Currency (“OCC”) Acting Chairman, Michael J.

Regulations 52

Regulations Service Banking Cybersecurity 52

Everest Group

JUNE 18, 2024

Birch to lead global marketing for rapidly growing Everest Group as research firm expands footprint and service portfolio DALLAS, June 18, 2024 — Everest Group today announced that Lucy Birch has joined the firm as (CMO). The theme of the conference is “The Pragmatic Edge: Designing Your Future.”

Marketing 130

Marketing Research Global Business Services Healthcare 130

The Hackett Group

OCTOBER 8, 2024

platform at its Gen AI Breakthrough Conferences in London (October 9-10) and Atlanta (October 13). at Gen AI Breakthrough Conferences The launch of AI XPLR 2.0 will be a highlight of The Hackett Group’s two major Gen AI Breakthrough Conferences: London, UK (October 9-10, 2024) – The global debut of AI XPLR 2.0 AI XPLR 2.0

Design 64

Design Software Marketing Service 64

Everest Group

NOVEMBER 17, 2023

Enterprise buyers frequently misunderstand voice network services and incorrectly group disparate services under a single resource unit (RU). Accurately defining and pricing RUs is essential to ensure both the enterprise and service provider benefit. To shed light on this often-cloudy aspect of enterprise networking, read on.

Outsourcing 147

Outsourcing Managed Services Management Service 147

Everest Group

OCTOBER 6, 2021

While the metaverse may seem way out there, the opportunities for technology service providers in this next evolution are very real. What will it take for tech service companies to seize a stake in this alternative universe that could be coming very soon? And with more technology spend comes more technology services spend.

Service 130

Service Manufacturing Banking Design 130

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 100

Shared Services Service Co-Sourcing BPO 100

Everest Group

SEPTEMBER 5, 2024

This webinar, drawing from current advancements and Everest Group’s recent research, will provide cybersecurity buyers and service providers with insights into new developments, emerging applications, challenges, and opportunities presented by gen AI in cybersecurity. What should service providers do with gen AI in cybersecurity?

Cybersecurity 130

Cybersecurity Research Outsourcing Managed Services 130

Everest Group

DECEMBER 7, 2023

For our analysis of the first two days of the United Nations Climate Change conference, see the prior posting. Leading enterprises have started joining forces with tech players and service providers to track and enhance energy efficiency in operations, paving the way for a sustainable energy transition.

Regulations 173

Regulations Efficiency Sourcing Marketing 173

Groove Technology

APRIL 6, 2022

Healthcare app developers and providers will use healthcare mobile app development to provide value-added services and attract more patients, increasing their value. Every major scientific conference has gone online. We anticipate a shift toward what we refer to as consumer orientation. Interoperability.

Healthcare 26

Healthcare Service Pharmaceuticals Insurance 26

Everest Group

OCTOBER 18, 2023

Webinar Outsourcing Pricing and Commercial Trends of 2023 October 18, 2023 | 11:00 AM ET Everest Group is excited to be sponsoring an upcoming webcast with The Conference Board. Register Here Key Takeaways: How has pricing for outsourced services evolved in the first half of 2023?

Outsourcing 147

Outsourcing Strategic Sourcing BPO Sourcing 147

Everest Group

APRIL 14, 2022

In March 1992, four months after the dissolution of the Soviet Union, I traveled to Ukraine to attend a hastily convened conference on the liberalization of post-Soviet telecommunications in the Commonwealth of Independent States. The results? A generation of Ukrainians grew up with mobility as their default.

Administrative 130

Administrative Government Software Service 130

Everest Group

JANUARY 23, 2023

They will explore the following implications that sourcing leaders need to know: Understand the emerging technologies landscape both for the near term (12-24 months) and medium term (2-5 years) Recognize where these technologies are their adoption curve and the impact on sourcing dynamics and strategy How to adapt existing category strategies and when (..)

Sourcing 130

Sourcing Management Service 130

Everest Group

JUNE 1, 2023

Virtual event Zones technology forum 2023 June 1, 2023 Join Everest Group’s Yugal Joshi for the opening keynote of the virtual conference, Zones Technology Forum 2023. In the face of unrelenting macroeconomic scenarios facing companies, creating value and reducing costs is essential.

Reduced Costs 130

Reduced Costs Service 130

Everest Group

MARCH 20, 2023

EVENT External Forces and Influencing Factors for Business Shared Services in Europe | ABSL European Forum 21 March, 2023 11:45 GMT | 7:45 EST Everest Group Partner, Rohitashwa Aggarwal , will moderate an expert panel at the ABSL (The Association of Business Service Leaders) European forum. The event will be held in Berlin this year.

Shared Services 147

Shared Services Service Management Global Business Services 147

Perficient Digital Transformation

MARCH 2, 2022

From the sponsor page, you can learn more about Perficient and the digital transformations we’re leading for top brands in healthcare, financial services, manufacturing, automotive, and retail. These sessions allow you to network with our team during the conference just like a visit to our booth in previous years.

Retail 72

Retail Manufacturing Jobbing Healthcare 72

Capgemini

SEPTEMBER 12, 2024

Welcome to where imagination transforms everything, at power platform community conference 2024 Vivek Desai Aug 27, 2024 Facebook Linkedin Technology advances in large leaps, so having a finger on the pulse of technology is critical – but keeping up can be a struggle. Success Stories: Hear real-world examples of our solutions in action.

Automation 52

Automation Service 52

Everest Group

OCTOBER 2, 2023

To effectively serve evolving enterprise needs, service providers have invested in increasing the breadth and depth of their functionalities/offerings across the life sciences operations value chain. This report will enable enterprises to identify suitable service providers to manage the evolving needs of their businesses.

Business Process Outsourcing 147

Business Process Outsourcing Manufacturing Healthcare Regulations 147

Everest Group

APRIL 26, 2024

While the life sciences commercial segment is synonymous with sales and marketing, it also includes other vital functions such as medical affairs, market access, and patient services. This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 162

Pharmaceuticals Analytics Sourcing Healthcare 162

Everest Group

MAY 28, 2024

In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. Lastly, we’ll take a look at the Price Genius offering that just launched in January to enable IT service providers to more effectively price and solution their proposals.

Retail 130

Retail Healthcare Right-Sizing Research 130

Everest Group

MAY 28, 2024

In this issue, you’ll learn more about a new report type called the Service Provider Compass – and as the name implies, it’s all about location, location, location. Lastly, we’ll take a look at the Price Genius offering that just launched in January to enable IT service providers to more effectively price and solution their proposals.

Retail 130

Retail Healthcare Right-Sizing Research 130