Blue Ocean

JULY 20, 2023

On-site pitching and negotiations are critical to establishing long-term strategic partnership with your customer care outsourcer. The post On-Site vs Virtual Procurement: The Best Way to Find Your Contact Center Outsourcer appeared first on Blue Ocean. Kicking off your own RFP process soon?

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Contact Center Outsourcing Outsourcing Out-Tasking Sales 98

Magellan Solutions

JUNE 9, 2021

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. Traditional call centers are not entirely obsolete.

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Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

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Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

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Working Solutions Outsourcing

APRIL 24, 2023

There are long-standing and compelling reasons to consider outsourcing contact centers, including cost savings and improved ROI. Before any final decisions on outsourcing can be made, it is important to consider the […]

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Working Solutions Outsourcing

FEBRUARY 1, 2023

Every year, a larger percentage of retail business is conducted via the online marketplace. Well known as this fact is, it’s surprising how few companies have really embraced the full range of possibilities offered by online communications to give their customers a truly comprehensive and satisfying experience.

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Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

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Blue Ocean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? What does it really look like to source a strategic partnership with an outsourced customer care provider?

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Working Solutions Outsourcing

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Go4Customer

SEPTEMBER 24, 2021

Go4customer is a specialized call center and contact center outsourcing managing call center processes for our clients. Get a free analysis of your business requirements by our experts.

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Call Center Outsourcing Contact Center Outsourcing Management 74

Everest Group

SEPTEMBER 30, 2022

Former Snr Dir Procurement & GM for Contact Center Outsourcing. We’ll explore the size of the market, key verticals, and which service providers are leading the CXM pack, as well as their standout capabilities. David Rickard. Vice President. Everest Group. Sharang Sharma. Practice Director. Everest Group. Mark Wootton.

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Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

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Call Center Contact Center Outsourcing BPO Out-Tasking 40

Blue Ocean

OCTOBER 30, 2024

You’ll want to invest in taking a contact center tour – you can do a culture “check” to get to know how your teams will align. Find a contact center outsourcer who is willing to train their staff, get them up to speed on your services and products, and inspire passion for your company and its customers.

Customer Support 52

Customer Support Outsourcing Customer Service Contact Center Outsourcing 52

Mattsen Kumar

OCTOBER 12, 2023

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Mattsen Kumar

MAY 7, 2024

Developing Cost Reduction Policies The Deloitte Research Study shows that outsourcing customer service can reduce operational costs by 30% to 60%. It allows businesses to access a team of experienced professionals through contact center outsourcing for a fraction of the cost of hiring full-time employees.

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Magellan Solutions

JUNE 21, 2016

Contact center outsourcing frees up their time and lets them focus on core business activities. Those who want to learn how to run a contact center can turn to outsourcing as a starting point. These are just some of the reasons why our clients love outsourced inbound services.

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Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP.

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Blue Ocean

OCTOBER 14, 2024

Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of up-to-date contact center RFP questions to help you ensure you’re making the most informed decision. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP.

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Right-Sizing Contact Center Outsourcing Outsourcing Call Center 52

Everest Group

SEPTEMBER 14, 2023

Johannesburg As South Africa’s largest city, Johannesburg presents a substantial English-speaking talent pool, making it an advantageous hub for contact center outsourcing with its diverse and skilled workforce.

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Service Impact Sourcing Contact Center Outsourcing Government 69

NoonDalton

OCTOBER 20, 2021

If there is one answer that many business owners and top managers agree on, it is that outsourcing is frequently the best way to handle challenges that are outside of your company’s core capabilities. For instance, the CEOs of 360 privately held product and service firms named in the media as among the fastest-growing U.S.

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Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Magellan Solutions

FEBRUARY 4, 2021

Entrepreneur 2019 reports that the Philippines has 20% global call center market share. As well as an industry leader in contact center outsourcing. These contact centers and other outsourcing services. Despite the pandemic, the Philippines call center bounces back.

Call Center 52

Call Center BPO Contact Center Outsourcing Outsourcing 52

Magellan Solutions

JULY 16, 2021

If you are not aware yet, the most popular payment models of call centers are per hour basis. Operating in the same or comparable time zones as your clients is one of the advantages in contact center outsourcing. But that doesn’t mean that a different timezone is a disadvantage.

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Call Center Service Contact Center Outsourcing Business Process Outsourcing 52

Blue Ocean

FEBRUARY 17, 2022

In today’s world, BCP requires the ability to pivot tactics and strategies quickly and efficiently—and the location of your contact center outsourced partner is a serious factor in that ability.

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Blue Ocean

JANUARY 31, 2023

You should aim to partner with a contact center outsourcer who is strategic in their approach to employee engagement and retention. As we’ve said before , attrition isn’t a dirty word, and it’s not going away. The reality is that there will always be a minimum turnover rate.

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Blue Ocean

DECEMBER 15, 2022

We often hear from our readers how helpful our published content is when they are in the decision-making process for partnering with a new contact center outsourcer. We were excited to see that the readers and award committee of the 2022 Customer Contact Central MVP Awards agreed!

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Contact Center Outsourcing Outsourcing Customer Service Service 10

Blue Ocean

NOVEMBER 19, 2024

This seamless connection between phone and ticketing systems demonstrates how strategic contact center technology can simultaneously improve operational efficiency and customer experience.

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Data Entry Call Center Reduced Costs Sales 52

Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks.

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Magellan Solutions

JULY 9, 2021

Call Center Outsourcing Services for our Telecom BPO Services. Our call center support services can ensure your customer’s calls are handled in a professional manner. We are the contact center outsourcing provider for services such as customer support, answering services, technical support, and order taking to name a few.

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Blue Ocean

NOVEMBER 11, 2024

When a global IT corporation sought to modernize their customer service operations, we transformed potential revenue loss into strategic advantage. Through smart automation and people-first business process optimization, Blue Ocean achieved $25,000 in quarterly savings while reducing manual processing time by 22 hours per month.

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Worldwide Call Centers

MAY 17, 2023

Five Contact Center Outsourcing Mistakes The contact center is one of the most important departments in any organization. Contact center agents have the most direct connection with your customers, the people who ultimately determine whether your business succeeds or fails.

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Blue Ocean

OCTOBER 21, 2024

Too tired to read? Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but it’s never that simple.

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Blue Ocean

OCTOBER 7, 2024

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

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Blue Ocean

OCTOBER 7, 2024

Listen to the audio or read the article Choosing a strategic partner to deliver an outsourced customer care solution is a significant business decision – maybe one of the most significant decisions you’ll make in your career. You’ll task your team with running a tight procurement process to assess potential contact center partners.

Call Center 52

Call Center Sales Outsourcing Jobbing 52

Blue Ocean

JULY 15, 2024

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services.

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Outsourcing Out-Tasking Nearshoring Offshoring 59

Blue Ocean

JULY 13, 2023

Every year, this national sports association holds their annual pro championships. However, along with everything else in the world, the pandemic forced them to cancel the 2020 event. In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action.

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Blue Ocean

JULY 15, 2024

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your comprehensive knowledge of your products or services.

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