Contact Center Outsourcing Customer Service Jobbing 
Blue Ocean
JUNE 26, 2018
We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences? How do metrics and standards play a role in customer service? Let me give you a specific example.
Worldwide Call Centers
MAY 17, 2023
Here are three key reasons customer support agents do not take the initiative to solve problems independently: 1. They think they will lose their jobs. Many agents believe that it is less risky to lose a customer than make a decision that appears to be detrimental to the company. And you will make more money.
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Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.
Blue Ocean
JANUARY 31, 2023
With a base team of 100 on that eComm program, this means the outsourcer onboards and offboards 50 FTE between May 1 and August 31 each year, for that one program alone. Or this: An agent is frustrated by the lack of support they are receiving on the job, bored with the work, and can’t see any opportunities for growth on their current team.
Blue Ocean
MARCH 19, 2024
Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.
Magellan Solutions
FEBRUARY 4, 2021
Yet according to an online job portal, the BPO industry is the top hiring sector for 2020. What to Expect in the Philippines Call Center Scene. Entrepreneur 2019 reports that the Philippines has 20% global call center market share. As well as an industry leader in contact center outsourcing.
Blue Ocean
MARCH 19, 2024
Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your new strategic partner is just the first step in a long dance together. It’s the implementation piece that keeps new clients up at night, especially when transferring from one customer service outsourcer to another.
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